by Parag Mehta | Aug 5, 2015 | Process Excellence
This week’s blog is about a well-known story about how customer feedback or complaint (VOC) may seem illogical. I really don’t know how true the story is. I came across this in the book “The truth never stands in the way of a good story”, which pins down urban...
by Parag Mehta | Jul 22, 2015 | Process Excellence
Six Sigma enthusiasts work with Y = F(X), where Y is the output variable being improved and X’s are the input variables to be identified and worked upon; F denotes the process that transforms X’s into Y. In most cases, to ensure sustained...
by Vishwadeep Khatri | Jun 11, 2014 | Process Excellence
For a while, let us focus on the process that works behind organ donation in some parts of the world. In general, failure to find suitable organ donors is a universal phenomenon and leads to an average of 18 deaths each day in the USA. In India, 90% people in the...
