What is Problem Solving and Decision Making?

Problem-solving is a structured approach to finding solutions to complex issues. It facilitates business decision making by keeping the customer in the center and providing the right tool kit. This program is a precursor to advanced approaches. It provides a strong foundation to key elements for decision making.

Background

Our 1500+ batches in the past have all been focused on Problem Solving and Decision Making. This course picks all essential elements and presents them in a powerful package. For simplicity and high relevance, we use 8D problem solving framework which is used for customer focused problem solving at Here Solutions. We have conducted this course for Here Solutions in the past.

Objective

To orient participants to various scenarios of Problem Solving and share how Problem Solving (and Decision Making) needs to vary in approach based on the situation. Practical 8D examples are shared and debated to bring out the flexible approaches that are needed. Three aspects are emphasized for various elements – what is mandatory in problem solving, what is conditionally required and what is optional.

Duration

2 days.

Why Benchmark Six Sigma is suited to deliver this program?

Benchmark Six Sigma is number 1 for Problem-Solving and Decision-Making Program in many ways.

• In 2001, Benchmark initiated the first Problem-Solving program in India. The program has been evolving and is reviewed and revised every year.
• We train the largest number of Business Problem solvers (1500+ every year).
• The large network of Problem-Solving professionals has now crossed 40000. You can find a Benchmark Six Sigma certified professional in every large company in India.
• We moderate the largest Business Excellence learning community (among top three forums in the world).
• The largest number of hiring requests for Improvement Professionals in this community are generated from within our network, several of them are fulfilled indirectly through our forum.
• Here are several key elements that differentiate us from others.

Who Can Benefit

• Professionals involved in short and long Problem-Solving Sequences including RCA sessions, 8D Problem Solving, DMAIC approaches, or PDCA.
• Business Analysts.
• Leadership team and strategy analysts.
• Research and Development and professionals doing new product/service development.
• Any progressive management professional who wants to bring change for the better.
• Anyone who wants to build competence that is domain independent.

Training Package

• Course Material Kit for Problem Solving and Decision Making.
• Data and Templates for Analysis.
• 2 Days of Instructor Led Classroom Training.
• Problem Solving and Decision Making Examination.
• Certificate with lifetime validity.

Content Outline

Problem-Solving and Decision-Making basics and 8D approach.

• D0: Plan
  • Plan for solving the problem
  • Determine the prerequisites.
• D1: Use a team
  • Establish a team of people with product/process knowledge.
  • Confirm the scope
• D2: Define and describe the problem
  • Specify the problem
  • 5W2H
• D3: Develop interim containment plan; implement and verify interim actions
  • Define and implement containment actions to isolate the problem from any customer.
  • Verify effectiveness
• D4: Determine, identify, and verify root causes and escape points
  • Identify all applicable causes that could explain why the problem occurred.
  • Identify why the problem was not noticed at the time it occurred.
  • Verify or prove all causes.
• D5: Choose and verify permanent corrections (PCs) for problem/nonconformity –
  • Quantitatively confirm that the selected correction will resolve the problem for the internal/ external customer.
• D6: Implement and validate corrective actions
  • Define and implement the best corrective actions.
• D7: Take preventive measures
  • Modify the management systems, operation systems, practices, and procedures to prevent recurrence.
  • Prevent similar other problems.
• D8: Congratulate your team
  • Recognize the collective efforts of the team.
  • The team needs to be formally thanked by the organization.
• Practice Sessions on D1 to D8 for real problems.

The contents of this program can be customized based on a shadow session or pre-study done within the company.

Problem Solving and Decision Making programs with unmatched advantages

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