Benchmark Six Sigma is Accredited training Provider of Exemplar Global (previously RABQSA), a member of ASQ family. Exemplar Global provides global recognition for our Green Belt, Black Belt and Master Black Belt programs
Q1: What are the benefits of RPA?
The benefits of RPA include (and are not limited to) improved accuracy and productivity, enhanced employee and customer experience, improved compliance, strengthened operational security and cost savings.
Q2: What are the best RPA tools ?
The top 3 RPA tools in the market based on Gartner’s Magic Quadrant are Uipath, Automation Anywhere and Blue Prism.
Q3: What are RPA bots?
Though RPA stands for “ Robot Process Automation”, there is no physical robot involved. In fact RPA bots are software programs trained to mimic or emulate selected tasks (transaction steps) within an overall business or IT process, that can handle digital work. RPA bots are also referred to as “Digital Workforce”. They can interact with any system or application the way humans do. It’s as simple as showing your RPA bots what to do, then letting them do the work.
Q4: Does RPA have applications in customer service?
Yes. This can be done via chatbots which can fulfill customer service requests instantly and provide customers with self-service option by granting access to a wide range of back-end applications. By integrating RPA applications in customer service, companies can automate high volume routine tasks that are tedious and repetitive. Incase a call breaks through to a customer service representative, RPA bots can help them assemble the basic customer data before they continue with the case. This will save time lost in flipping screens to check client details while on the call. The overall outcome is higher customer satisfaction levels, better productivity from customer service teams, and lower waiting times for the customer.
Q5: Which RPA software will be used in Strategic RPA Practitioner course?
The course uses UiPath RPA Software.
Q6: Which industries are rapidly adopting RPA to change the way they do business?
Industries that show the most potential for RPA to change the way they do business are Utilities, Financial services, Insurance, Healthcare, Telecommunications, and Manufacturing.
Q7: How does RPA work?
RPA is a software tool that combines “UI (User Interface) recognition” and “Workflow”. RPA bots work at the surface and user interface level, mimicking the keystrokes and mouse clicks made by humans and completing the task in much the way workers do.
Q8: What kind of business processes are relevant to Robotic Process Automation?
The best business processes are the ones that are repetitive, highly structured, rules-based and prone to errors. Additionally they should have high volume, less exceptions, exhibit low system changes and rely on digital data.
Q9: What are the advantages of automating repetitive tasks?
Automating repetitive tasks saves time and money. Many repetitive tasks are manual, soul-crushing, drudge work that have zero creative input or value add by the person completing it. RPA bots take over these tasks and execute it better and faster, without stopping or making mistakes This allows employees to perform higher-value work.
The Strategic RPA Practitioner course was indeed an eye-opener. The learnings were very relevant to the advances taking place in the industry. The course brings out the various opportunities available through RPA and the areas where it can be applied.
Overall a great course.
This RPA training is excellent for beginners in this field and also contains a lot of inputs for us to keep exploring and become experts.