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Benchmark Six Sigma - War Room

Q. ____________ are used to make small continuous improvements in workplace.
Q. __________ is used when the improvement made with ___________ are not enough.
Q. In creating the SIPOC the following steps are involved.

i. Identifying inputs and their suppliers,
ii. Identifying process,
iii. Identifying process start and end,
iv. Identifying outputs,
v. Identifying customers.

The most appropriate sequence is:
Q. FMEA can be used for
Q. _________ is credited as the father of Six Sigma.
Q. Which of the following is NOT used for evaluating alternative solutions?
Q. Which of the following is NOT a lagging indicator?
Q. All the statements below are TRUE, EXCEPT
Q. The result of the improvements and financial benefits need to be generally monitored for ______
Q. DPMO can be calculated from:
Q. Value adding step in a process is something:
Q. Which one of the following options is preferred for narrowing down long list of ideas to a manageable list for detailed evaluation?
Q. When some group members are much more vocal than others, to encourage equal participation from all, ___________ is preferred as it has limited vocal interaction.
Q. Which of the following is NOT TRUE about discrete data charts?
Q. Which one of the following is FALSE?
Q. Which of the following is true about Six Sigma?
Q. XYZ company wants to know whether the proportion of customers opening an e-mail increases if the customer’s name is mentioned in the title. % mails opened with name in title is to be compared with % mails opened without name in the title. What is the appropriate test for the above objective?
Q. Which of the following is NOT a part of the control plan?
Q. Who approves the successful closure of the project?
Q. As sigma (standard deviation) ___________, sigma level_________ and DPMO __________.
Q. What will be the appropriate CTQ for the following VOB “Our documents have too many errors”?
Q. What is the area contained within ± 3 standard deviations on either side of mean in a normal curve?
Q. All the statements given below are false, EXCEPT
Q. Which one of the following statements is NOT TRUE?
Q. A manager in the accounting department wants to track how long it takes to process and approve expense reports on a weekly basis. Time for 20 reports is recorded weekly. An appropriate control chart will be
Q. 100 transactions were inspected, 20 errors were found in 15 transactions. What is DPU?
Q. In a Pareto plot, what is represented on the secondary Y axis?
Q. All the following are attributes of Pugh Matrix, EXCEPT
Q. PFMEA stands for
Q. Which of the following will help generate a list of potential causes?
Q. What is the relationship between standard deviation and variance?
Q. Which of the following is NOT a statistical approach in identifying critical X’s?
Q. ___________ is measuring your performance against the best in class companies, determining how those performance levels are achieved, and using that information as the basis for your own company’s targets, strategies and implementation.
Q. Which one of the following is NOT TRUE?
Q. Which of the following is NOT an advantage of Pilot study?
Q. A good DMAIC project is one for which:
Q. “Control” doesn’t necessarily mean that the product or service will meet the needs. It only means that the process is ___________.
Q. What is the main deliverable of Improve phase?
Q. Six Sigma level corresponds to:
Q. Business case in a project charter _______________
Q. As per the SLA, all complaints should be resolved within 8 hours. Currently the average resolution time is 4.57 hours and standard deviation is 0.8 hours. What is DPMO?
Q. Which one of the following is FALSE?
Q. Elements that might be included in high level process maps are:
Q. Which of the following process has the highest Performance Ratio (Pp)?
Process A - USL = 30, LSL = 20, Mean = 20, Standard Deviation = 1
Process B - USL = 30, LSL = 20, Mean = 15, Standard Deviation = 2
Process C - USL = 31, LSL = 21, Mean = 25, Standard Deviation = 1

Q. The purpose of operational definition is
Q. Which of the following is TRUE?
Q. Which of the following tools is used for managing the timelines of a project?
Q. If the VOB is “Collection of accounts receivable is taking too long” then a suitable Critical Business Requirement (CBR) is
Q. It normally takes me 30-40 minutes to commute to office daily. Note that it does not take me exactly 35 minutes each time because there is attribution of _______ variation.
Q. If data matches the normal distribution, the best measure of central tendency is
Q. Which of the following statements about Scatter plot is TRUE?
Q. Which of the following is NOT an example of a strong poka-yoke?
Q. All the following are graphical tools, EXCEPT
Q. Control phase tollgate checklist includes all the following, EXCEPT
Q. If alpha is 0.05, then significance level is
Q. Which of the following is CORRECT in case of De Bono Six Thinking Hats?
Q. Voltage stabilizer is a device that ensures a stabilized voltage to an electrical appliance. This is an example of
Q. ___________ is the right person to guide the project leader in case they get stuck in a project.
Q. Pareto will only list issues which have occurred in the past, while FMEA will also list potential failures that have no history of occurrence. This makes the former a ______tool.
Q. The X-bar chart monitors measure of _____ , whereas the S chart monitors measure of _____ .
Q. Which of the following is TRUE with respect to control charts?
Q. The proposed change is “Upgrade factory with new manufacturing equipment’s”. Which of the following methods can be used to understand the forces in favor of the change (e.g. Improved speed, Low maintenance cost) and forces against the change (e.g. Loss of overtime income, impact on environment)?
Q. In ___________ sampling there is high homogeneity within groups and high heterogeneity between groups.
Q. Quality team at an online retailer checks images and classifies them as “OK” or “NOT OK”. Although 70% of the images are handled by automation, 30% images are still checked manually which the system fails to classify correctly. Which of the following is an appropriate method to validate the manual measurement system?
Q. DoE stands for
Q. Specification limits may be given by:
Q. The control chart to be plotted is selected based on
Q. The design specification for a cap diameter is 2 ± 0.05 cm. The diameter data follows normal distribution with mean of 2.02 cm and standard deviation of 0.01 cm. Calculate Pp, Ppk and give appropriate recommendation
Q. All the statements below regarding project charter are true, EXCEPT:
Q. Analysis of variance (ANOVA) compares
Q. Which of the following is true?
Q. An appraiser provides consistent scores every time he makes a measurement. All other appraisers show similar performance. However many of them do not agree with the standard answer. The issue is with the:
Q. “Higher the better” applies to all the following, EXCEPT
Q. Panel of experts, questionnaires and anonymity are prime features of:
Q. Which of the following is an example of Visual control and not a warning?
Q. During frisking at airports, the metal detectors are passed over the metal belt first. This is an example of:
Q. The appropriate graphical tools for displaying frequency distribution of discrete data are:
Q. Which of the following statements is FALSE?
Q. 'Hiring an incorrect candidate for the job' will lead to which of the following waste?
Q. The FTY’s of four sequential process steps are 0.8, 0.91, 0.90, 0.99. What is the RTY for the process?

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