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Jerry Abraham works in Cognizant technology solutions. He starts from the fundamental fact by saying that organizations exist in order to make money. The factors which facilitate growth of an organization are the quality of products and services and the ability to innovate. This growth is driven by customers. In today’s competitive environment it is important that the growth of an organization is sustained. The catalyst for change which enables the business to grow and succeed is Six Sigma. Six Sigma is a highly sophisticated process which helps one develop and deliver near perfect products and services. It is a strategy to know what is important to the customer. Customer’s value consistent, predictable business processes that is in accordance with world class quality levels. He says, we must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma quality must become a part of the organization DNA. All companies that have implemented Six Sigma have saved crores of money and have several success stories to tell. “What is your story?” he concludes.