Lean Six Sigma Black Belt Sample Paper: Define 1. Which of the following is NOT a change management tool? Stakeholder Analysis Force Field Analysis Root Cause Analysis SWOT Analysis2. The financial benefit calculation technique that uses the difference between the present value of the future cash inflows and the present value of cash outflows is called __________ Net Present Value Cost Benefit Ratio Return on Investment Internal Rate of Return3. Which of the following is NOT a step of the Define roadmap? Generate and Select Project Ideas Create a Project Charter Create SIPOC and Process Map Document solutions and benefits4. Which element in a Project Charter is of most interest to the Leadership team? Problem Statement Goal Statement Process Boundaries Business Case5. Which of the following statement is NOT true about a Project Charter? It is created at the beginning of the project and should not be modified again It outlines the scope and the boundaries of the project – what is expected from the project It clarifies what is expected of the team It outlines the Problem and the Goal statement6. Which of the following question is NOT answered by the problem statement? What is happening? When did the problem start? Where is the problem happening? What is the solution?7. Which of the following tool helps you identify internal and external customers? SIPOC Force Field Analysis Voice Tools QFD8. Kaizen is used for making continuous improvements when _________ The problem is small scale The cause of the problem is known There is a need for quick improvement All of the above9. The acronym SMART stands for ____________ Specific, Measurable, Achievable, Realistic, Timebound Specific, Measurable, Achievable, Relevant, Timebound Specific, Measurable, Audacious, Relevant, Timeless Specific, Mischievous, Attainable, Realistic, Timebound10. Which of the following is NOT an outcome of the Define phase? Completed Project Charter SIPOC Critical Xs High Level Map11. The three critical measures (often referred to as CTQs) related to Customer or Process Requirements are _______________ Critical to Customer, Critical to Business, Critical to Specification Limits Critical to Quality, Critical to Cost, Critical to Delivery Cost of Poor Quality, Critical to Quality, Critical to Cost Critical to Customer, Critical to Stakeholder, Critical to Buyer12. A project selection tool and performance management tool that has both lagging and leading indicators is _____________ Interrelationship Diagram Benchmarking Problem Definition Tree Balanced Scorecard13. A tool that keeps the customer at the heart of design is _____________ QFD Interrelationship diagram Affinity Diagram Cause and Effect Diagram14. The roof of QFD helps identify ____________ Voice of the customer Relationship between the voice of the customer and design/technical parameters The design/technical parameters that support or hinder each other The customer importance ranking15. Which 0f the following techniques can be used for time management?(i) Obtain estimates of various tasks, sequence the tasks, identify the critical path(ii) Do things in parallel, use different resources, increase the priority of critical tasks(iii) Publish agendas, adhere to the agenda, ensure that the right people attend the meetings(iv) Threaten people with job loss (i), (ii) and (iii) (i), (iii) and (iv) (i),(ii), (iii) and (iv) (ii), (iii) and (iv)16. Which of the following is the most appropriate CTQ for the VOC “I had to wait for so long to get an operator to answer my query”? Quality of Connection Cost of getting an issue resolved Average Response Time Percentage of Quality Defects17. The technique that involves identification of type of resistance offered by stakeholders, their current commitment level, the importance of their support to the success of the project and methods of moving them to required level of support is called ________________ The Burning Platform Interrelationship Diagram Cause and Effect Stakeholder Analysis18. Which of the following Six Sigma tools can be used to generate project ideas? Hypothesis Testing, Statistical Process Control, Pilot Plan, SIPOC Benchmarking, Problem Definition Tree, Quality Functional Deployment, Balanced Scorecard Poka-Yoke, Control Charts, Visual Controls, Standard Operating Procedures Cause and Effect, Pareto Chart, Run Chart, VA/NVA Analysis19. Which of the following methods of collecting VOC is low on cost, promotes honest answers but doesn’t allow any further probing or opportunity for clarification? Telephone Surveys Focussed Groups Email Surveys Face to Face Interviews20. The scope of Green Belt projects is usually ________ functions with ________ vigorous statistical analysis whereas the scope of Black Belt projects is usually______ functions with ________ vigorous statistical analysis. Within, more, across, less Within, more, within, less Across, less, within, more Within, less, across, more21. A hospital form has 2 mandatory fields; 1000 forms are checked for errors and 50 defects are found. Which is the most appropriate method for Sigma Level calculation? Yield DPMO Cp / Cpk DPU22. Select the critical path based on the information given in the table below: ABEG ABDG ACFG ABFG23. Incorrectly chosen response scale can negatively impact a VOC collection exercise via questionnaires because __________ It introduces bias in how respondents answer the questions It may limit the statistical analysis that can be done because of too little variation in responses Respondents don’t like incorrect scales None of the above24. Project Scope includes the following elements _______ Boundaries of the process (start and end point of a process) The areas of authority Both a and b Neither a nor b25. The process of looking how the other competitors, functions, departments, vendors etc. are performing in terms of cost, TAT, quality etc. parameters is called __________ Benchmarking Replication Entitlement Brainstorming26. Which of the following tools can be used for sourcing of project ideas?I. VOCII. VOBIII. VOEIV. COPQ I and II II and III III and IV I, II, III and IV27. Which of the following tool helps break down a problem into manageable chunks? Problem Definition Tree Control Charts Hypothesis Testing Net Present Value28. Which of the following is NOT true about the roof of HOQ/QFD? It can help you identify secondary metric to your CTQ It can help you identify duplicate projects It is the area where you will mark supporting and hindering relationships between design parameters It is the area where you will mark the strength of relationship between the “what” (VOC) and the “how” (design or technical parameters)29. Which of the following can be a suitable secondary metric for a CTQ - “Increase in Accuracy %age”? Turn Around Time Quality of Product Customer Satisfaction Breakdown Time30. Which of the following aligns most closely to the “Business Case” associated with a project? Goal Statement Project Scope Opportunity Statement Project Plan31. Which of the following is NOT an element of “Business Case” of a project? Why is it important to do the project now? Who are the best team members for this project? What is the quantified benefit of the project ($$$)? How does this project align with the organizational strategy?32. Which of the following is a SMART goal? To increase the customer satisfaction from 80% to 90% To improve the credibility of the quality department in the next 6 months To reduce the %age of delayed payments from 15% to 9% in the next 6 months None of the above33. What type of benefits could you expect from a Six Sigma project? Tangible Benefits Financial Benefits Intangible or Soft benefits Any of the above34. Which of the following are reasons for doing a tollgate review?I. To assist the project team with any obstacles or issuesII. To share best practicesIII. To monitor the progressIV. To let the project team know that they are being continually assessed for failure or success I, II and IV II, III and IV I and II I, II and III35. Which of the following are the elements of a SIPOC? Supplier, Inputs, Process, Output and Customers Stakeholder, Inputs, Process, Output and Customers Supplier, Intangibles, Process, Output and Customers Supplier, Inputs, Product, Outcome and Customers36. Which of the following will NOT have a direct positive or negative impact on the bottomline of a company? Increase in salaries of all staff Increase in employee morale Decrease in cost of hardware bought for employees every year Elimination of night shift allowance paid to employeesTime is Up!