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Lean Six Sigma Black Belt Sample Paper: Define

1. Which of the following is NOT a change management tool?
2. The financial benefit calculation technique that uses the difference between the present value of the future cash inflows and the present value of cash outflows is called __________

3. Which of the following is NOT a step of the Define roadmap?

4. Which element in a Project Charter is of most interest to the Leadership team?
5. Which of the following statement is NOT true about a Project Charter?
6. Which of the following question is NOT answered by the problem statement?
7. Which of the following tool helps you identify internal and external customers?
8. Kaizen is used for making continuous improvements when _________
9. The acronym SMART stands for ____________
10. Which of the following is NOT an outcome of the Define phase?
11. The three critical measures (often referred to as CTQs) related to Customer or Process Requirements are _______________
12. A project selection tool and performance management tool that has both lagging and leading indicators is _____________
13. A tool that keeps the customer at the heart of design is _____________
14. The roof of QFD helps identify ____________
15. Which 0f the following techniques can be used for time management?

(i) Obtain estimates of various tasks, sequence the tasks, identify the critical path
(ii) Do things in parallel, use different resources, increase the priority of critical tasks
(iii) Publish agendas, adhere to the agenda, ensure that the right people attend the meetings
(iv) Threaten people with job loss
16. Which of the following is the most appropriate CTQ for the VOC “I had to wait for so long to get an operator to answer my query”?
17. The technique that involves identification of type of resistance offered by stakeholders, their current commitment level, the importance of their support to the success of the project and methods of moving them to required level of support is called ________________
18. Which of the following Six Sigma tools can be used to generate project ideas?
19. Which of the following methods of collecting VOC is low on cost, promotes honest answers but doesn’t allow any further probing or opportunity for clarification?
20. The scope of Green Belt projects is usually ________ functions with ________ vigorous statistical analysis whereas the scope of Black Belt projects is usually______ functions with ________ vigorous statistical analysis.
21. A hospital form has 2 mandatory fields; 1000 forms are checked for errors and 50 defects are found. Which is the most appropriate method for Sigma Level calculation?
22. Select the critical path based on the information given in the table below:

23. Incorrectly chosen response scale can negatively impact a VOC collection exercise via questionnaires because __________
24. Project Scope includes the following elements _______
25. The process of looking how the other competitors, functions, departments, vendors etc. are performing in terms of cost, TAT, quality etc. parameters is called __________
26. Which of the following tools can be used for sourcing of project ideas?

I. VOC
II. VOB
III. VOE
IV. COPQ
27. Which of the following tool helps break down a problem into manageable chunks?
28. Which of the following is NOT true about the roof of HOQ/QFD?
29. Which of the following can be a suitable secondary metric for a CTQ - “Increase in Accuracy %age”?
30. Which of the following aligns most closely to the “Business Case” associated with a project?
31. Which of the following is NOT an element of “Business Case” of a project?
32. Which of the following is a SMART goal?
33. What type of benefits could you expect from a Six Sigma project?
34. Which of the following are reasons for doing a tollgate review?

I. To assist the project team with any obstacles or issues
II. To share best practices
III. To monitor the progress
IV. To let the project team know that they are being continually assessed for failure or success
35. Which of the following are the elements of a SIPOC?
36. Which of the following will NOT have a direct positive or negative impact on the bottomline of a company?