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Lean Six Sigma Black Belt Sample Paper: Define

1. Which of the following is not a change management tool?
2. The financial benefit calculation technique that uses the difference between the present value of the future cash inflows and the present value of cash outflows is called
3. Which of the following is not a step of the Define Roadmap:
4. Which of the elements of the Project Charter is of most interest to the Leadership?
5. Which of the following statements is NOT True about a Project Charter?
6. Which of the following questions is not a part of the problem statement
7. Which of the following tool helps you identify internal and external customers?
8. Kaizen is used for making continuous improvements when
9. The acronym SMART stands for
10. Which of the following is not an outcome of the Define phase
11. The three critical measures (often together referred to as CTQs) related to Customer or Process Requirements are:
12. A project selection tool and performance management tool that has both lagging and leading indicators is:
13. A tool that keeps the customer at the heart of design is:
14. The roof of QFD helps identify:
15. Which if the following techniques can be used for time management (i) Obtain estimates of various tasks, sequence the tasks, identify the critical path (ii) Do things in parallel, use different resources, increase the priority of critical tasks (iii) Publish agendas, adhere to the agenda, ensure that the right people attend the meetings (iv) Threaten people with job loss
16. Select the possible CTQ for the VOC ““I had to wait for so long to get an operator to answer my query”
17. The technique that involves identification of type of resistance offered by stakeholders, their current commitment level, the importance of their support to the success of the project and methods of moving them to required level of support is called:
18. Some of the Six Sigma tools that can be used to generate project ideas are:
19. Which of the following methods of collecting VOC is low on cost, promotes honest answers but doesn’t allow any further probing or opportunity for clarification:
20. The scope of Green Belt projects is usually ________ functions with ________ vigorous statistical analysis whereas the scope of Black Belt projects is usually______ functions with ________ vigorous statistical analysis.
21. A hospital form has 2 mandatory fields; 1000 forms are checked for errors and 50 defects are found. Which is the most appropriate method for Sigma Level calculation?
22. Select the critical path based on the information given in the table below:

23. Incorrectly chosen response scale can negatively impact a VOC collection exercise via questionnaires because:
24. Project Scope includes the following elements:
25. The process of looking how the other competitors, functions, departments, vendors etc. are performing in terms of cost, TAT, quality etc. parameters is called:
26. Which of the following tools can be used for sourcing of project ideas:

I. VOC
II. VOB
III. VOE
IV. COPQ
27. Which of the following language processing tools helps break down a problem into manageable chunks:
28. Which of the following is NOT true about the roof of HOQ/QFD:
29. Choose the possible secondary metric for a CTQ “Increase in Accuracy %age”:
30. Which of the following aligns most closely to the “Business Case” associated with a project:
31. Which of the following is NOT an element of “Business Case” of a project:
32. Which of the following is a SMART goal:
33. What type of benefits could you expect from a Six Sigma project:
34. Tollgate reviews are done:

I.To assist the project team with any obstacles or issues
II. To share best practices
III. To monitor the progress
IV. To let the project team know that they are being continually assessed for failure or success
35. The following are the elements of a SIPOC:
36. Which of the following will NOT have a direct positive or negative impact on the bottomline of a company: