Lean Six Sigma Black Belt Sample Paper: Define This sample paper will check your knowledge on Define phase for LSS Black Belt Click on 'Next' to start 1. Which of the following is NOT a change management tool?Stakeholder AnalysisForce Field AnalysisRoot Cause AnalysisSWOT Analysis2. The financial benefit calculation technique that uses the difference between the present value of the future cash inflows and the present value of cash outflows is called __________Net Present ValueCost Benefit RatioReturn on InvestmentInternal Rate of Return3. Which of the following is NOT a step of the Define roadmap?Generate and Select Project IdeasCreate a Project CharterCreate SIPOC and Process MapDocument solutions and benefits4. Which element in a Project Charter is of most interest to the Leadership team?Problem StatementGoal StatementProcess BoundariesBusiness Case5. Which of the following statement is NOT true about a Project Charter?It is created at the beginning of the project and should not be modified againIt outlines the scope and the boundaries of the project – what is expected from the projectIt clarifies what is expected of the teamIt outlines the Problem and the Goal statement6. Which of the following question is NOT answered by the problem statement?What is happening?When did the problem start?Where is the problem happening?What is the solution?7. Which of the following tool helps you identify internal and external customers?SIPOCForce Field AnalysisVoice ToolsQFD8. Kaizen is used for making continuous improvements when _________The problem is small scaleThe cause of the problem is knownThere is a need for quick improvementAll of the above9. The acronym SMART stands for ____________Specific, Measurable, Achievable, Realistic, TimeboundSpecific, Measurable, Achievable, Relevant, TimeboundSpecific, Measurable, Audacious, Relevant, TimelessSpecific, Mischievous, Attainable, Realistic, Timebound10. Which of the following is NOT an outcome of the Define phase?Completed Project CharterSIPOCCritical XsHigh Level Map11. The three critical measures (often referred to as CTQs) related to Customer or Process Requirements are _______________Critical to Customer, Critical to Business, Critical to Specification LimitsCritical to Quality, Critical to Cost, Critical to DeliveryCost of Poor Quality, Critical to Quality, Critical to CostCritical to Customer, Critical to Stakeholder, Critical to Buyer12. A project selection tool and performance management tool that has both lagging and leading indicators is _____________Interrelationship DiagramBenchmarkingProblem Definition TreeBalanced Scorecard13. A tool that keeps the customer at the heart of design is _____________QFDInterrelationship diagramAffinity DiagramCause and Effect Diagram14. The roof of QFD helps identify ____________Voice of the customerRelationship between the voice of the customer and design/technical parametersThe design/technical parameters that support or hinder each otherThe customer importance ranking15. Which 0f the following techniques can be used for time management?(i) Obtain estimates of various tasks, sequence the tasks, identify the critical path(ii) Do things in parallel, use different resources, increase the priority of critical tasks(iii) Publish agendas, adhere to the agenda, ensure that the right people attend the meetings(iv) Threaten people with job loss(i), (ii) and (iii)(i), (iii) and (iv)(i),(ii), (iii) and (iv)(ii), (iii) and (iv)16. Which of the following is the most appropriate CTQ for the VOC “I had to wait for so long to get an operator to answer my query”?Quality of ConnectionCost of getting an issue resolvedAverage Response TimePercentage of Quality Defects17. The technique that involves identification of type of resistance offered by stakeholders, their current commitment level, the importance of their support to the success of the project and methods of moving them to required level of support is called ________________The Burning PlatformInterrelationship DiagramCause and EffectStakeholder Analysis18. Which of the following Six Sigma tools can be used to generate project ideas?Hypothesis Testing, Statistical Process Control, Pilot Plan, SIPOCBenchmarking, Problem Definition Tree, Quality Functional Deployment, Balanced ScorecardPoka-Yoke, Control Charts, Visual Controls, Standard Operating ProceduresCause and Effect, Pareto Chart, Run Chart, VA/NVA Analysis19. Which of the following methods of collecting VOC is low on cost, promotes honest answers but doesn’t allow any further probing or opportunity for clarification?Telephone SurveysFocussed GroupsEmail SurveysFace to Face Interviews20. The scope of Green Belt projects is usually ________ functions with ________ vigorous statistical analysis whereas the scope of Black Belt projects is usually______ functions with ________ vigorous statistical analysis.Within, more, across, lessWithin, more, within, lessAcross, less, within, moreWithin, less, across, more21. A hospital form has 2 mandatory fields; 1000 forms are checked for errors and 50 defects are found. Which is the most appropriate method for Sigma Level calculation?YieldDPMOCp / CpkDPU22. Select the critical path based on the information given in the table below:ABEGABDGACFGABFG23. Incorrectly chosen response scale can negatively impact a VOC collection exercise via questionnaires because __________It introduces bias in how respondents answer the questionsIt may limit the statistical analysis that can be done because of too little variation in responsesRespondents don’t like incorrect scalesNone of the above24. Project Scope includes the following elements _______Boundaries of the process (start and end point of a process)The areas of authorityBoth a and bNeither a nor b25. The process of looking how the other competitors, functions, departments, vendors etc. are performing in terms of cost, TAT, quality etc. parameters is called __________BenchmarkingReplicationEntitlementBrainstorming26. Which of the following tools can be used for sourcing of project ideas?I. VOCII. VOBIII. VOEIV. COPQI and IIII and IIIIII and IVI, II, III and IV27. Which of the following tool helps break down a problem into manageable chunks?Problem Definition TreeControl ChartsHypothesis TestingNet Present Value28. Which of the following is NOT true about the roof of HOQ/QFD?It can help you identify secondary metric to your CTQIt can help you identify duplicate projectsIt is the area where you will mark supporting and hindering relationships between design parametersIt is the area where you will mark the strength of relationship between the “what” (VOC) and the “how” (design or technical parameters)29. Which of the following can be a suitable secondary metric for a CTQ - “Increase in Accuracy %age”?Turn Around TimeQuality of ProductCustomer SatisfactionBreakdown Time30. Which of the following aligns most closely to the “Business Case” associated with a project?Goal StatementProject ScopeOpportunity StatementProject Plan31. Which of the following is NOT an element of “Business Case” of a project?Why is it important to do the project now?Who are the best team members for this project?What is the quantified benefit of the project ($$$)?How does this project align with the organizational strategy?32. Which of the following is a SMART goal?To increase the customer satisfaction from 80% to 90%To improve the credibility of the quality department in the next 6 monthsTo reduce the %age of delayed payments from 15% to 9% in the next 6 monthsNone of the above33. What type of benefits could you expect from a Six Sigma project?Tangible BenefitsFinancial BenefitsIntangible or Soft benefitsAny of the above34. Which of the following are reasons for doing a tollgate review?I. To assist the project team with any obstacles or issuesII. To share best practicesIII. To monitor the progressIV. To let the project team know that they are being continually assessed for failure or successI, II and IVII, III and IVI and III, II and III35. Which of the following are the elements of a SIPOC?Supplier, Inputs, Process, Output and CustomersStakeholder, Inputs, Process, Output and CustomersSupplier, Intangibles, Process, Output and CustomersSupplier, Inputs, Product, Outcome and Customers36. Which of the following will NOT have a direct positive or negative impact on the bottomline of a company?Increase in salaries of all staffIncrease in employee moraleDecrease in cost of hardware bought for employees every yearElimination of night shift allowance paid to employeesTime is Up!
