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Lean Six Sigma Black Belt Sample Paper 2: Define

1. Leading and managing Six Sigma projects is a primary responsibility of ___________
2. Which of the following is NOT matched correctly?
3. Which of the following does NOT help to capture the VOC?
4. Primary responsibility of the Master Black Belt is _______________
5. Which of the following statement(s) is incorrect?
6. In an Interrelationship diagram, the note that has the most outgoing arrows is _________________
7. Who can act as the process owner, if the actual process owner is missing?
8. Which one of the following is not a primary responsibility of the process owner?
9. With respect to a Balanced Scorecard, which of the following is NOT true?
10. _______________helps quality professionals translate broad customer needs into specific, actionable and measurable project metrics.
11. Which of the following metric is NOT a part of the “Customer” leg of the Balanced Scorecard?
12. A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships is __________
13. Which of the following is NOT true about Goal-Means diagram?
14. A sales team in a company is doing a project on improving the days outstanding on invoices to customers. We would not want the team to achieve lower days outstanding (lower the better) by offering discounts on the invoices. What will be a suitable secondary metric?
15. DMAIC is NOT a suitable methodology if ___________
16. A company has hired a Master Black Belt to conduct in-house Black Belt training for a set of 50-100 employees every year. The training is 15 days long. The MBB generates reports and dashboards for the rest of his work time. Which of the wastes in Lean does it represent?
17. Which of the following tool(s) can help break “Big Y’s/CTS parameters” into project Y’s?
18. Which of the following are project selection tools?
19. Which of the following statement is incorrect?
20. The high-level process map at the Define stage should be __________
21. If a project investment amounts to $1,000,000 and the return estimated is $100,000. What is the ROI?
22. Assuming the costs of investment are equal among the various projects, the project with the __________ IRR would probably be considered the best and be undertaken first.
23. If the NPV of a prospective project is _______, the project should be accepted
24. All the points below are questions in the define phase tollgate, except _______