Lean Six Sigma Black Belt Sample Paper 2: Define 1. Leading and managing Six Sigma projects is a primary responsibility of: Black Belt Project team members Champion MBB2. One of the following is not correctly matched: Scope: Provides project limitations with respect to time, budget, etc. Business case: Establishes goals and objectives of the teams Problem statement: Highlights the pain area Timelines: Provides expected time for completion of major milestones3. VOC can be captured from all the following, EXCEPT: a. Surveys b. Focus groups c. Time and motion studies d. Interviews4. Primary responsibility of the Master Black Belt is: Allocation of resources for projects Coach Six Sigma GB’s and BB’s Determine project selection criteria Reward successful projects5. Choose the incorrect statement: Every Six Sigma project will not use all the tools Six Sigma only uses statistical tools There is no one tool that must be used in every Six Sigma project All the above6. In an Interrelationship diagram, the note that has the most outgoing arrows is: called the “Driver” if often a key cause of the problem a potential area for initiating a project All the above7. Who can act as the process owner, if the actual process owner is missing: Sponsor SME Champion Both a and c8. Which one of the following is not a primary responsibility of the process owner? Provide process knowledge Review and approve changes Implement change and ensure sustenance Approve completed projects9. With respect to Balanced Scorecard, one of the following is not true: It includes only financial metrics It enables organizations to focus on their vision and strategy and translate them into actions It is a combination of leading and lagging metrics Balanced scorecard approach can be used for selection of project metrics10. _______________helps quality professionals translate broad customer needs into specific, actionable and measurable project metrics. Pugh Matrix Multi-voting SIPOC CTQ drill down tree11. Which of the following metric is not a part of the “Customer” leg of the Balanced Scorecard: Customer satisfaction levels Return on Investment Referral rates Retention rates12. A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships: Affinity diagram Goal means diagram Correlation diagram Interrelationship diagram13. One of the following is NOT TRUE about Goal-Means diagram: It is a type of Tree diagram It starts with a broad goal and fans out into means of accomplishing the goal It is an excellent tool to drill down root causes. We can do a “necessary and sufficient” check for all the sub-goals14. A sales team in a company is doing a project on improving the days outstanding on invoices to customers. We would not want the team to achieve lower days outstanding (lower the better) by offering discounts on the invoices. What will be a suitable secondary metric? Average days outstanding Average level of discounts offered Customer satisfaction levels Average accounts receivable15. DMAIC is NOT a suitable methodology if: The problem is chronic causes are not clearly understood we are designing a new process optimal solution is not known 16. A company has hired a Master Black Belt to conduct in-house Black Belt training for a set of 50-100 employees every year. The training is 15 days long. The MBB generates reports and dashboards for the rest of his work time. Which of the wastes in Lean does it represent? Over production Over processing Under Utilized Human Potential Inventory17. Which of the following tools can help break “Big Y’s/CTS parameters” into project Y’s: a. Tree Diagram b. Problem Definition Tree c. Goal Means Diagram d. All the above18. Which of the following are project selection tools? Benchmarking, Replication and Balanced Scorecard Prioritization Matrix, Problem Definition Tree and QFD Pugh Matrix, FMEA and Nominal Group Technique Mistake Proofing, SPC, MSA19. Choose the incorrect statement Cost saving projects affect the bottom line Cost avoidance projects are considered as soft dollar savings Benefits from budget impacting cost avoidance projects are intangible If revenue growth is achieved as an outcome of a project, it is considered as hard dollar savings 20. The high-level process map at the Define stage should be: The “As-is” process Should be made by the process owner/SME Should be same as the one documented All the above21. If a project investment amounts to $1,000,000 and the return estimated is $100,000, the ROI is: 0.01% 10% 11% Not enough information to calculate ROI22. Assuming the costs of investment are equal among the various projects, the project with the __________ IRR would probably be considered the best and be undertaken first. Lowest Highest Negative Zero23. If the NPV of a prospective project is _______, the project should be accepted.: Positive Negative Zero More than 1.3324. What is the correct order for process improvement projects Prioritization> Identification >Selection> Assignment> Closure Identification> Selection> Prioritization> Assignment> Closure Assignment> Identification> Prioritization> Selection> Closure Selection> Identification> Assignment> Prioritization> Closure25. All the points below are questions in the define phase tollgate, except: Is there data to understand customer requirements? Has a similar problem been solved before? What is the project timeline? What have you done to ensure reliability of the measurement systems?