Lean Six Sigma Black Belt Sample Paper 2: Define This sample paper will check your knowledge on Define phase for LSS Black Belt Click on 'Next' to start 1. Leading and managing Six Sigma projects is a primary responsibility of ___________Black BeltProject team membersChampionMBB2. Which of the following is NOT matched correctly?Scope: Provides project limitations with respect to time, budget, etc.Business case: establishes goals and objectives of the teamsProblem statement: Highlights the pain areaTimelines: Provides expected time for completion of major milestones3. Which of the following does NOT help to capture the VOC?SurveysFocus groupsTime and motion studiesInterviews4. Primary responsibility of the Master Black Belt is _______________Allocation of resources for projectsCoach Six Sigma GB’s and BB’sDetermine project selection criteriaReward successful projects5. Which of the following statement(s) is incorrect?Every Six Sigma project will not use all the toolsSix Sigma only uses statistical toolsThere is no one tool that must be used in every Six Sigma projectAll of the above6. In an Interrelationship diagram, the note that has the most outgoing arrows is _________________called the “Driver”often a key cause of the problema potential area for initiating a projectall of the above7. Who can act as the process owner, if the actual process owner is missing?SponsorSMEChampionEither sponsor or champion8. Which one of the following is not a primary responsibility of the process owner?Provide process knowledgeReview and approve changesImplement change and ensure sustenanceApprove completed projects9. With respect to a Balanced Scorecard, which of the following is NOT true?It includes only financial metricsIt enables organizations to focus on their vision and strategy and translate them into actionsIt is a combination of leading and lagging metricsBalanced scorecard approach can be used for selection of project metrics10. _______________helps quality professionals translate broad customer needs into specific, actionable and measurable project metrics.Pugh MatrixMulti-votingSIPOCCTQ drill down tree11. Which of the following metric is NOT a part of the “Customer” leg of the Balanced Scorecard?Customer satisfaction levelsReturn on InvestmentReferral ratesRetention rates12. A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships is __________Affinity diagramGoal means diagramCorrelation diagramInterrelationship diagram13. Which of the following is NOT true about Goal-Means diagram?It is a type of Tree diagramIt starts with a broad goal and fans out into means of accomplishing the goalIt is an excellent tool to drill down root causesWe can do a "necessary and sufficient" check for all the sub-goals14. A sales team in a company is doing a project on improving the days outstanding on invoices to customers. We would not want the team to achieve lower days outstanding (lower the better) by offering discounts on the invoices. What will be a suitable secondary metric?Average days outstandingAverage discount offeredCustomer satisfaction levelsAverage accounts receivable15. DMAIC is NOT a suitable methodology if ___________the problem is chroniccauses are not clearly understoodwe are designing a new processoptimal solution is not known16. A company has hired a Master Black Belt to conduct in-house Black Belt training for a set of 50-100 employees every year. The training is 15 days long. The MBB generates reports and dashboards for the rest of his work time. Which of the wastes in Lean does it represent?Over productionOver processingUnder Utilized Human PotentialInventory17. Which of the following tool(s) can help break “Big Y’s/CTS parameters” into project Y’s?Tree DiagramProblem Definition TreeGoal Means DiagramAll of the above18. Which of the following are project selection tools?Benchmarking, Replication and Balanced ScorecardPrioritization Matrix, Problem Definition Tree and QFDPugh Matrix, FMEA and Nominal Group TechniqueMistake Proofing, SPC, MSA19. Which of the following statement is incorrect?Cost saving projects affect the bottom lineCost avoidance projects are considered as soft dollar savingsBenefits from budget impacting cost avoidance projects are intangibleIf revenue growth is achieved as an outcome of a project, it is considered as hard dollar savings20. The high-level process map at the Define stage should be __________the “As-is” processmade by the process owner or the SMEsame as the one documentedall of the above21. If a project investment amounts to $1,000,000 and the return estimated is $100,000. What is the ROI?0.01%10%11%Not enough information to calculate ROI22. Assuming the costs of investment are equal among the various projects, the project with the __________ IRR would probably be considered the best and be undertaken first.LowestHighestNegativeZero23. If the NPV of a prospective project is _______, the project should be acceptedPositiveNegativeZeroMore than 1.3324. All the points below are questions in the define phase tollgate, except _______Is there data to understand customer requirements?Has a similar problem been solved before?What is the project timeline?What have you done to ensure reliability of the measurement systems?Time is Up!