Lean Six Sigma in Telecommunication Services

As per the industry classification benchmark, this industry sector includes the following subsectors –

Mobile Telecommunications - Providers of mobile telephone services, including cellular, satellite and paging services. Includes wireless tower companies that own, operate and lease mobile site towers to multiple wireless service providers.

Companies in mobile telecom sector like Airtel, France Telecom and Vodafone have been reaping benefits from Six Sigma concepts for quite some time now. Airtel has been using Six Sigma DFSS and DMAIC roadmaps.

Some example projects in mobile telecom are -

  • Reducing the Billing Errors, Timeliness of Billing.

  • Improving the Call Completion Ratio, which is a result of Network Quality.

  • Timeliness and Quality of New Schemes that are launched from time to time

  • Improving ARPU (Average revenue per unit)

  • Reducing Customer Churn

  • Improving Sales Productivity

 

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As per the industry classification benchmark, this industry sector includes the following subsectors –

Mobile Telecommunications - Providers of mobile telephone services, including cellular, satellite and paging services. Includes wireless tower companies that own, operate and lease mobile site towers to multiple wireless service providers.

Companies in mobile telecom sector like Airtel, France Telecom and Vodafone have been reaping benefits from Six Sigma concepts for quite some time now. Airtel has been using Six Sigma DFSS and DMAIC roadmaps.

Some example projects in mobile telecom are -

  • Reducing the Billing Errors, Timeliness of Billing.

  • Improving the Call Completion Ratio, which is a result of Network Quality.

  • Timeliness and Quality of New Schemes that are launched from time to time

  • Improving ARPU (Average revenue per unit)

  • Reducing Customer Churn

  • Improving Sales Productivity