Lean Six Sigma in Technology Hardware & Equipment Services

As per the industry classification benchmark, this industry sector includes the following subsectors –

Computer Hardware - Manufacturers and distributors of computers, servers, mainframes, workstations and other computer hardware and subsystems, such as mass-storage drives, mice, keyboards and printers.

Electronic Office Equipment - Manufacturers and distributors of electronic office equipment, including photocopiers and fax machines.

Semiconductors - Producers and distributors of semiconductors and other integrated chips, including other products related to the semiconductor industry, such as semiconductor capital equipment and motherboards.

Telecommunications Equipment - Makers and distributors of high-technology communication products, including satellites, mobile telephones, fiber optics, switching devices, local and wide-area networks, teleconferencing equipment and connectivity devices for computers, including hubs and routers.

Applications of Six Sigma in IT Hardware Industry

IT hardware Industry has been upwardly mobile over the past decade with quick penetration of products like PCs, Notebooks, Notepads, Laptops in the Industry as well as the households. Growth is again fraught with challenges because as the customer base grows and new competitors emerge there is a dire need for the companies in this sector to innovate, maintain margins and enhance customer satisfaction. The pressure is all the bit more because it is a price sensitive sector. Given this scenario Lean Six Sigma is naturally applicable in the industry as the need is to strengthen, optimize and improve all processes that impact margins, customer satisfaction as well as innovation. Some of the areas of Six Sigma application are:

  • Enhancing Innovation capabilities by improving related processes

  • Improving the value perception of products

  • Reducing the number of defective products

  • Reducing the warranty costs

  • Quick resolution of customer complaints

 

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As per the industry classification benchmark, this industry sector includes the following subsectors –

Computer Hardware - Manufacturers and distributors of computers, servers, mainframes, workstations and other computer hardware and subsystems, such as mass-storage drives, mice, keyboards and printers.

Electronic Office Equipment - Manufacturers and distributors of electronic office equipment, including photocopiers and fax machines.

Semiconductors - Producers and distributors of semiconductors and other integrated chips, including other products related to the semiconductor industry, such as semiconductor capital equipment and motherboards.

Telecommunications Equipment - Makers and distributors of high-technology communication products, including satellites, mobile telephones, fiber optics, switching devices, local and wide-area networks, teleconferencing equipment and connectivity devices for computers, including hubs and routers.

Applications of Six Sigma in IT Hardware Industry

IT hardware Industry has been upwardly mobile over the past decade with quick penetration of products like PCs, Notebooks, Notepads, Laptops in the Industry as well as the households. Growth is again fraught with challenges because as the customer base grows and new competitors emerge there is a dire need for the companies in this sector to innovate, maintain margins and enhance customer satisfaction. The pressure is all the bit more because it is a price sensitive sector. Given this scenario Lean Six Sigma is naturally applicable in the industry as the need is to strengthen, optimize and improve all processes that impact margins, customer satisfaction as well as innovation. Some of the areas of Six Sigma application are:

  • Enhancing Innovation capabilities by improving related processes

  • Improving the value perception of products

  • Reducing the number of defective products

  • Reducing the warranty costs

  • Quick resolution of customer complaints