- As an MBA student, Anchal Gupta shares the linkage of Lean Six Sigma with her aspirations.
Management students, who have pursued the subject well have been benefited with placements directly. One example is Dr. J.Pattanaik who got is first job after his masters due to Six Sigma focus.
BSS: Can you share with us details of your career journey till now?
Dr. Pattanaik: Yes surely. I am a Medical Graduate with Masters in Health Administration. I was always interested in Quality in Healthcare and developed liking for Six Sigma early. I knew that Six Sigma is the most organized tool for Quality Management. I came across Benchmark Six Sigma while doing a web search during my Masters.
BSS: Was there something that can be considered as an important decision in your career (which you can regard as the turning point of your career?)
Dr. Pattanaik: Six Sigma, undoubtedly. It has completely changed my thought process. I can feel everyday that my way of thinking is so different from others. I have a very methodical and systematic approach and it shows in my practice and results.
BSS: Which phase do you find as the most challenging in a Six Sigma project?
Dr. Pattanaik: Change Management is the big challenge. Generally sporadic improvements are seen initially at most projects. If good monitoring and controls are not put in place, there is a real chance of losing the benefits.
BSS: How has Six Sigma impacted your personal and professional life?
Dr. Pattanaik: I got my first job primarily due to exposure to Quality tools and Six Sigma. I had undergone my Benchmark Six Sigma Green Belt in April 2006 and I joined here as a business analyst in 2007. This company is a wholly owned subsidiary of Apollo and works on Health Information System products and tools. I have been promoted 9 months ago to Manager Operations. Currently, I have 10 people in operations, 4 in development, 2 in testing, and 2 Business Analysts reporting to me. I report to Senior Manager, COO and CEO of the company.
BSS: What kind of Six Sigma projects have you been working on? Are there any projects which you would like to mention?
Dr. Pattanaik: The first project I carried out while I was a student of MHA was on efficiency of Executive Health Check at Apollo Hospitals. This project was successful and was appreciated. The recent work I did was on online pre-authorisation and claim settlement process. This project is more of DMADV and is under monitoring (verification stages)
BSS: You have undergone training from Benchmark. How was your experience?
Dr. Pattanaik: It was wonderful training. International recognition and international participation makes it even more impressive.
BSS: Which Six Sigma tools have you applied more often?
Dr. Pattanaik: I have been using QFD, Z short term, Z long term, capability indices, control charts, DFMEA. Major metric for us is time. So we do use some lean tools also.
BSS: What kind of benefits have you derived due to Six Sigma knowledge? How has your job profile been impacted by Six Sigma expertise?
Dr. Pattanaik: I have personally introduced Six Sigma in this small organization. I am pleased to say that I am introducing Six Sigma thinking and concepts on a regular basis.
BSS: What career direction do you see for yourself in the coming period?
Dr. Pattanaik: I plan to undergo Black Belt training soon. I had planned some time with Green Belt techniques to generate working confidence. I am happy to see how my career is progressing and as it seems now, it shall be Six Sigma all the way for me.
BSS: Thank you for your time, Pattanaik. I had not forgotten your comprehensive project report. It is good to know about your career progress. My best wishes for your further career journey. I look forward to your active participation on the forum.
Dr. Pattanaik: It was nice speaking to you. I look forward to meeting you again.
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-Lolita Mukherjee, IIM Indore.
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- Rakesh Raman, Student- MBA, IIPM Chennai.
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- S Arjun, Student- MBA, IIPM Chennai.
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- Vishwanath Reddy Atla, Masters in Engineering Management.
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- Sivaprem Sivasubramanian,Student- B.E Civil Engineering, Kumaraguru College of Technology.
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- Prem Shankar, Student- PGD in Forestry Management, Indian Institute of Forest Management.
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- D Santhosh Samuel, Student, NITIE Mumbai
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I hope and wish to come back to you for Black belt if I am able to use this approach in health care in India.
- Priyanka Chaman, Student, Institute of Health Management Research- Jaipur.