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Q1 - How would you define, compare and contrast the following terms - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? (In your answer to this question, please explore these in detail and you may like to cover the following and more - You may like to explain how these are related. You may like to mention if it is possible to achieve one in absence of another? What should an Organisation actually pursue? What kind of approaches, techniques do you think are naturally likely to be included in these terms, etc.) You may like to carry out research over the internet, talk to your partner, and colleagues while framing your response. Each club may submit maximum two responses, one by each member. Please write the answer in your own words. Please do not copy and present someone else's explanation as your own. As Excellence Enthusiasts, we are against plagiarism. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary along with the related term.

Creating an idea is personal excellence. Creating efficient process for that idea is process excellence. Executing that idea effectively is operational excellence. Gaining profits through that idea is business excellence.

Excellence : Excellence is defined as the quality of being extremely good So what is Personal excellence? In simple words, setting up the bar higher [benchmark] in whatever activities, the individual(who is compared with the rest) does. Process Excellence: Providing an environment where the processes are highly stable and controlled with a minimal or no variation and with minimum or no wastage(Muda). Focus is on continuous improvement to ensure processes are highly stablized Operational Excellence: It reflects the way how as a person, unit, you or your team/organisation excel at parameters such as Cost, Human Resources, scope, time, quality etc.,. By excelling at this, the provider of a service, can provide value to the customer with optimal/maximum efficiency. Business Excellence: It is through which you make your business, with effective strategies ,efficient business plans , best business practices so that optimal results are achieved at a sustained rate. How each one is related to the other one(s): Personal Excellence is directly tied to Process Excellence. If and only if the individual is interested to adhere to the processes laid out, then process excellence or for that matter any other activity can be successful . If the cultural shift/mindset is not there amongst the individual/team , then no change would work. This can be represented by the formula : Quality of the solution (Q) * Acceptance of the solution (A) = Effectiveness of the solution (E). Unless there is an acceptance to any thing (which is the human part) nothing can be done. So if the individual has the desire to excel at his/her work, then he/she would strive to make sure he/she/the organization achieve Process Excellence. Process Excellence provides a way for continuous improvement. Purpose of process excellence is to streamline all the processes , make them stable and in the process to achieve minimal degree of variation and minimal wastage. By having a process excellence system in place, grey areas in Operational excellence and Business excellence can be identified and improved/rectified upon. Practically it is difficult to achieve excellence in one when another one is absent. For instance, Business and Operational excellence would require process improvements. If streamlining does not happen there then there is no excellence in Business and in Operational aspects as well.Similarly without human intervention or the elevated mindset of the individual, it becomes difficult to successfully run the processes at a top-notch. From an organisation perspective, the organisation should Provide a conducive environment to work with wherein by individuals can be encouraged to share their ideas/thoughts and create a transparency, making them feel belonging to the organisational/unit's problems/constraints (Personal Excellence) Encourage individuals to showcase their creativity in designing/providing solutions to problems (Personal Excellence) Create Challenging contests and rewarding people on various categories such as best creativity,best solution, optimal solution,... (Personal Excellence) Setup process standards and metrics for each parameter(Define the expectation).Set the Upper & Lower limit & also customer specification limits (Process Excellence) Conduct awareness sessions on process expectations with reasoning and justifications. Provide details with SMART goals (Process Excellence) Ensure that individuals/teams adhere to the standards with constant monitoring through Audits/Inspections/reviews. (Process Excellence) Look out for scope for continuous improvements periodically and accordingly adjust the process baseline if required. (Process Excellence) Define the Operational parameters that requires excellence. (Operational Excellence) Conduct awareness sessions to key stakeholders on those operational parameters and provide the plan on when and how to achieve them (Operational Excellence) Ensure the status of operational excellence through Project Management Reviews/status reports and other similar artefacts and address the deviations (Operational Excellence). Preserve the best practices that were followed to achieve Operational Excellence (Operational Excellence) Define the strategies/plans needed for improving the business results (Business Excellence) Define the best practices in getting business-oriented goals/activities done (Business Excellence) Conduct Confidential meeting with key stakeholders and provide the envisaged plan to them and convey your expectation (Business Excellence) Conduct monthly/quarterly review meetings with respective units and look onto the 4-quarter dashboard. (Business Excellence) Get Business Mgmt section of Customer Satisfaction Survey from the customer to see if organisation is in target with its objective (Business Excellence) Document the outcome of the business results and the effective means to achieve them (Business Excellence)

Business Excellence 4 Sept 2017.docx Define, Compare and contrast Personal Excellence, Process Excellence, Operational Excellence & Business Excellence. Personal Excellence: - Is a state of an individual or any person in which the individual or a person inherits an excellent or highest level of ability to be fully aware and to be fully able to rightly work upon one’s own strengths and weaknesses. This is a state that a person or an individual has reached upon experiencing the higher degree of self-evaluation & at which the person or an individual can guide other person or persons to make them be able to reach the state of excellence. Process Excellence:- Is a control of any process in order to be able to course with higher degree of efficiency & effectiveness. This is a state at which the process could deliver exactly the right required output. Operational Excellence:- Is a state of operations in which the operations are running exactly as per the expectations of the Business by having the excellent processes in place with excellent team working on Operations Business Excellence:- Is a state in which the Business has reached to a level where it becomes remarkably successful in achieving the set vision and by fulfilling all the expectations from the trail of the business in parallel. This is the state in which a business itself becomes the way of life. Business Excellence is more of a macro level where it is very important that it surpasses the states of Personal Excellence, Process Excellence & Operational Excellence. It is not so easy to achieve the Business Excellence unless an individual, process & operations are contributing towards the whole of the agenda. Personal Excellence is more of a micro level & is very important as without this it is very hard to achieve any further steps/state of excellence either in Process, Operations or in Business. Process excellence is directly contributing to Operations & further to Business to achieve higher degree of excellence. Operation Excellence follows Personal & Process excellence. It is highly impossible to achieve Business excellence state without being excellent as a person or an individual contributing to the Business, without having an excellent process & operations. Business excellence is the final result of Personal, Process & Operational excellence. An Organization must make sure that it empowers every individual to be able to involve to the fullest extent possible. It is an individual who can actual make a big difference in the whole of the Business. According to me it is finally the individual who can design & lead the right process, who can identify the right tools and techniques in order to perform to a level of excellence. Finally it is an individual who can bring the business as the way of life as the life in the business is finally the individual itself, despite the business is fully correlated to customer or market in its business sense. Group 14: Srinivasa Vampathi & Abhijeet

My simple take in this is that the relationship described in this is reversely related i.e. Business Excellence cannot happen without Operational Excellence which cannot be achieved with no Process Excellence which in turn cannot be conceived without Personal Excellence. In other words, excellence of a business is directly interlinked to the personal excellence quotient of its founders, core members and its employees. A sense of desire to achieve self excellence in individuals leads to defining excellent process in an organization which leads to operational excellence within business units which ultimately leads to the company or the business a whole to excel.

Personal Excellence - Personal excellence is a concept. It means striving to become the best possible expression of who we are on a core level. Process Excellence - Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. It is the domain of Six Sigma and Lean." Operational Excellence -Operational Excellence is an element of organizational leadership and organizational intelligence that focuses on meeting customer expectation, all while stressing the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics. Business Excellence - Business Excellence is often described as outstanding practices in managing the organisation and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organisation should operate. Comparison: Process Excellence – effective, efficient processes Operational Excellence – process excellence plus some attention to HR, culture and systems thinking Business Excellence – the pragmatic pursuit and delivery of outstanding results for all stakeholders Personal Excellence - concept of one's self excellence, to derive best in him. Contrast - Operational Excellence can be used in absence of process excellence. However for an organisation's best interest Operational Excellence, Business Excellence and personal Excellence are equally important.

Definition: Process Excellence: It is a methodology focusing upon continuous improvement by designing and mapping detailed process steps that helps removing wastes and increases the efficiency. Personal Excellence: It is an ability to enable oneself to create solutions in every possible situation. To enable yourself think sequentially to control and manage yourself in emotional and mental state. This deals with self-confidence, personal goals, vales etc. Operational excellence: In every organization there is a flow of value/services to the customer. Operational excellence is the process of making the flow virtual to every employee so that they can fix if any gap exist before the flow gets breakdown (before reaching to the customer) Business Excellence: It is an overall process of achieving the results by applying outstanding methodologies and frameworks based on fundamental set of values. BE focusses on systematic and fundamental approach in a structured way to increase overall efficiency. Comparison: Process excellence- focusses on a single process at a time Operational excellence: includes Process Excellence plus some focus on support functions like HR and Administration (enabling operations perform at par) Business Excellence- Includes Process Excellence and Operational Excellence focusing on pragmatic and improved results for all the stakeholders in the organization. Personal Excellence: Personal excellence exists in all the above mentioned. It is empowering people to form a Process, Operation and overall Business Excellence.

Hi All Please find below comparison on the topic. Hope I can connect to the lot here. Business Excellence Process Excellence Operational Excellence Personal Excellence INQUIRY What am I supposed to do How am I supposed to do When am I supposed to do Who am I CRITERIA Vision Outcome Output Realization FOCUS AREA Market Competitiveness Continuous Improvement Quality Service Learning RELATIONSHIP Transforming Reframing Refining Acting ORDER You start with You design it into You execute it as You reinvent each time ABSENCE CAUSES Annihilation Variation Waste Insatiety APPROACH Balance Score Card Etc Value Stream Mapping Etc 7 QC, 7 MT, 7 Waste Selflessness and learning Regards Igniting Minds 95 ( Nagraj Bhat - On behalf of )

Let’s define personal excellence since the rest is defined by the companies. A combination of personal values, skill (both hard & soft), communication, interpersonal relations and abilities to judge, discriminate and make a decision falls under the personal excellence. But when should one use what quality is up to the individual’s wisdom? Personal, Process, operational and business excellence are indeed related. A group of personal excellence leads to process excellence. A combination of personal and process excellence leads to operational excellence which eventually leads to business excellence. The ultimate goal is to excel in business. However, Personal, process or operational can be substituted or interchanged to meet the ultimate goal. A process that is immaculately planned and successfully implemented can be an alternative for personal excellence, indicating a successful operation. Having said this, the organizations should focus on Personal and operational excellence. A combination of people and processes -leads to business excellence. 100% people oriented or 100% process oriented is not a healthy ambiance. Two decades back, when people had personal values and aligned themselves towards the business goals – people oriented companies were successful. The decline in values encouraged process implementations. Hard core process snubs creativity. When fragmented a group of Personal excellence eventually leads to business excellence.

personal excellence for me is striving to achieve perfection with self awareness of one's own strengths and weaknesses and also an endeavour to be the best in everything one does by putting in 100% effort. process excellence is ensuring mistake proofing or a zero error approach in an end to end flow of a particular process.A process is termed as excellent if a mediocre user or a user prone to makinng errors is able to get the same output or outcome without any or with minimum variations everytime this process is used. operational excellence can be defined as perfection or finesse in achieving goal of the operation or mission by means of achieving perfection in meeting customer's expectation and satisfaction by enhancing individual employees' outputs by encouraging team work,keeping the employee's morale and motivation high and making continous improvement in processes. Business excellence can be defined as achieving higher level and consistency of performance in the operations of an organisation..it is achieving perfection in achieving the goals of the organisation by increasing overall efficiency of the operation by minimising waste in production of goods and services and increasing loyalty of employees.It is constant evaluation of policies and Standard operating procedures in order to identify areas which have scope of improvement. To summarise personal excellence if achieved by each employee clubbed with process excellence would enhance operational excellence and in turn result in business excellence.

Please see the answer from the Club 57.

How would you define, compare and contrast the following terms - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? Excellence is defined as "The quality of being outstanding or extremely good." To Compare the 4 basic levels of excellence in performance of tasks/work , we must first Define teh same. Personal Excellence: it is the effort or quest or will to become the best possible expression of who we are on a core or on the qualities that will help us to achieve the near or far goals that we set for ourselves. Pushing oneself that extra bit towards achieving improvement in our own individualities and aptitudes though practices and training will help us to attain personal excellence- The process cannot be timebound though as personal excellence can be sought in various spheres and the goal can be ever incrementing – the process needs to begin with Belief in self and the inner will to go beyond the comfort zones and always “sharpen your tools” to build upon skills to reach closer to goals that need to be a little stretched , over a period of time – higher goals than what is evidently near. It is very important to be connected and around or with people who are the best in the sphere that matches or seconds one’s objectives - This will bring in positivity and the fuel & mileage to attain personal Excellence. Personal Excellence is not tangible definitely and is associated with the results in tasks/ work. Process Excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. Notwithstanding that it is the domain of Six Sigma and Lean, Process Excellence creates a framework for continuous improvement in performance of task/ work. It sets benchmarks and standards and helps us to deliver tangible results in tasks/ work and translates our vision and strategies into tangible matrix on which further “excellence” can be derived. Operational Excellence: Though Process Excellence and Operational Excellence is deemed the same by many, in practicality, operational excellence is broader . It builds on the concept of end-to-end process flows in core and support processes, including organisation’s culture (and with it HR) in its domain. Operations is basically the action/ work that is done regularly as design to produce the deliverables of a process. The excellence in operations is attained when a regular task by design is completed within the allocated time with allocated resources within defined specifications of produce. Business Excellence: This is the broadest concept - It encompasses the whole organization, including strategy, communication with all stakeholders, and – critically – the organization’s Mission, vision and “scorecard”. Many would want to consider it as the integrated collection of all the above mentioned levels of excellence to attain closest to 100% satisfaction for all stakeholders .An organization can have excellent processes and products but if its strategy is wrong or if its results are poor, it still has a long way to go to achieve Business Excellence. Business excellence can be measured though multiple Scorecards covering all segments of business. From the above we can ascertain that Business Excellence is the Journey while Personal, Process and Operational excellence are the stepping stones for the same. Compare: Personal Excellence Process Excellence Operational Excellence Business Excellence Aspire and attain Define and attain Do and attain Ultimate objective Depends on individual will Depends on science and learning Depends on action and checkpoints and evaluation Depends on results and a combination all other levels of excellence Cannot be measured as it can be ever proliferating Can be measured and improved with analysis and experimentations & Research Can be measured and corrected/ improved on immediate basis , thus providing matter for process Excellence Can be measured and enhanced In summary: Personal Excellence- Voluntary improvement in individual efficiency Process Excellence – effective, efficient processes to provide effective operational conditions Operational Excellence – process excellence seconded and supplemented with keen attention to HR, culture and systems thinking Business Excellence – The rational quest and delivery of outstanding results for all stakeholders

Personal Excellence: The first step toward relative personal excellence starts with self-examination. We need to understand our own strengths and weaknesses. Because our personal version of reality is an accurate reflection of who we are, we know that change begins internally. Process Excellence: Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste to get the desired output. Operational Excellence: Operational Excellence is an element of organizational leadership which uses a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics of an individual and team for a better process outcome. Business Excellence: Business Excellence is described as outstanding practices in managing the organization and achieving results, through a set of fundamental concepts or values. All the terms are related to one another as personal excellence can’t be achieved when the process is not set accordingly in place, and also vice versa, Process excellence can’t be met when the contribution of individuals is not up to the standards set for the process. To achieve Business excellence, certain models are uses, that when applied within an organization can help to focus thought and action in a more systematic and structured way that should lead to increased performance in the organization. These models are holistic in that they focus upon all areas and dimensions of an organization, and in particular, factors that drive performance. To apply these models we will need the help of the Individuals contribution within the processes/departments that are in the system. Operational Excellence for me is a lot more hands on and practical application. Heavy/Manufacturing industry (i.e.: operations in heavy industries) is where I’d expect to find such a term being prevalent. While Process Excellence sounds more analytical, it conjures images of process maps, SOP (Standard Operating Process) and spreadsheets, so at least, I’d consider it more of a service-industry term. Again though, it seems that both industries are using both terms it depends on how the management takes it into place. An organization should actually pursue to achieve Process Excellence through helping individuals achieve Personal Excellence because when these are met automatically Operational and Business excellence will be achieved.

Personal Excellence is a measure of the internal brilliance of an individual unboxed through the summation of the discipline, emotional control, attitude, courage and calmness of the individual. It is at the core of every other excellence initiative and not automatable. Process Excellence is the measure of the specific activities / processes which are performed by either individuals or automated at various settings to achieve a defined goal. Operational Excellence is the overall measure of several connected defined goals towards a strategic endpoint in a business project / program. Business Excellence is the ultimate measure of how an organization is equipped to meet the requirements of its customers and thereby increasing its market presence, performance & profitability. Personal Excellence, Process Excellence, Operational Excellence & Business Excellence Process Excellence (PEx): Process Excellence is concerned with processes and sub-processes by defining the steps of each processes, identify Value and Non-value chains, reduce variation, eliminate waste by using SCAR technique(Simplify, Combine, Add or remove). Lean & Six sigma will be the domain knowledge. Personal Excellence: Personal Excellence is defined as building an effective workforce to achieve business excellence. Operational Excellence (Opex): Opex is defined as building an effective and efficient process flow to meet the customer expectations. There has to be a cultural adaptation of aligning the organizational goals, policies, systems and processes among the people of the organization. This will drive behaviors and results in a continuous process improvement strategic plan of Cost, Time & Quality. Along with Process excellence & Personal excellence, the Opex is possible with the given organizational goals. “Opex should be achieved by design and not by coincidence. “ Business Excellence: It is defined as achieving the Pex & Opex to ensure the utilization of organization’s full potential to drive business goals. It results in maximizing the profitability of the organizations with the possible given human, capital investments, assets and other resources available. All the names given are interchangeable depending on the organization’s goals and policies. Answer to Q1 Exc Amb Arvindh.docx Personal Excellence Kavitha.docx

Personal excellence to me means striving to become simply the best in what you do and achieving a level of mastery or excellence in the areas of life. Process excellence means making the processes so efficient and robust so that there is minimum wastage and minimum variation too. Process excellence ensures that quality products are produced consistenly. While process excellence lays emphasis on processeses in the organzation, the focus of Operational excellence is not a single process but the entire organization. Its more about an environment created in an organization right from an employee to leaders think about ways and means of making the organization more efficient through innovations and improvements. Business excellence encompasses all the 3 elements discussed above: Personal, Process and Operational excellence. Seeking Business excellence would need a continous improvement in its processes, personnel and business and strive to become the best in the industry. As per the discussion above, all these are inter-linked. While a business cant reach a level of excellence until its personnel, processes and the different elements of an organization are in harmony and are constanly improving. An inclination towards personal excellence would always challenge the people to look for smarter and more efficient ways of doing things & thus leading to improvements in processes and eventually process excellence. Once your personnel and processes are in order, operational excellence is not far to achieve. And once the organization is doing good in all the above aspects, you have seeked Business Excellence and become the benchmark in the industry.

>>Personal Excellence is the pursuit of each individual to realise/achieve his highest potential and become the best possible version of oneself It is at the individual level >>Process Excellence is designing processes to achieve effectiveness and efficiency with minimum variation and minimal waste. It is at the process level >>Operational Excellence is promoting the culture of enabling employees with right tools, systems and leadership to meet customer expectations through sustainable continuous improvements. It is at the organization level >>Business Excellence, is a set of processes and management systems, which assists the organization in the pursuit and delivery of excellence in everything an organization does to achieve superior business results. Its is at the Level of Vision/Mission of the organisation

Personal excellence – becoming best in their own performance. They will always benchmark and contest with their own performance. Process excellence – is for the process. The Process Management fundamentals (by understanding what customer wants, how to perform the process consistently, workload balance, organize the teams around the process, visual displays of the metrics, look for continuous improvement), Quality framework and Focus on end to end processes are Process excellence. It helps for continuous process improvement by reducing the process variation and by elimination waste. Consistently meeting customer requirement, right first time and zero defects are the three key things. Operational excellence – it’s a broader term of process excellence. Over then the above mentioned process excellence, its about driving the culture across organization. Business excellence – focusing on operations and as well as the business (for both clients and internal). It means the operational excellence and drive innovation. Also it will focus on people development and continuous learning to bring the people as business advisors. Here they will look for client value creation through analytics, leading practices replication and look for business outcomes (which will impact the shareholder/client’s positively). If you ask for the comparison on these four terms – the focus starts from the individual, then process, then organization and the entire business. All these are very important for any organizational growth.

Personal Excellence Personal Excellence is the excellence which a person continuously strive to achieve in his / her emotional, physical, mental and spiritual realms. It involves factors like commitment and adherence to discipline, will, habit transformation through daily routine and rituals, meditation, self-awareness,, mindfulness , self –control, self-improvement. Personal excellence is the root. Success of individual in his personal and professional realms seems in direct proportion to the level of personal excellence that he/she has achieved. It is a continuous journey. Process Excellence Process Excellence is related to excellence in a specific process. It strives to achieve continuous flow in a process through the identification and removal of wastes, bottlenecks and constraint shifting. Output of process excellence is cycle and lead time reduction, waste reduction, increased process throughput, profit, employee & customer satisfaction. It is a continuous journey. Operational excellence An operation may consist of several processes or a single process. Operational excellence is similar to process excellence if only a single process is involved in an operation. However. if multiple processes are involved, then operational excellence will comprise of excellence in individual processes involved in the operation. Business excellence A business may comprise of several operations. Business excellence is similar to operational excellence if only a single operation is involved in a business. However. if multiple operations are involved, then business excellence will comprise of excellence in individual operations involved in the business. Output of business excellence is maximization of effectiveness of business in meeting or exceeding customer value expectations and using continuous improvement to drive business results. All of the above mentioned are strongly related to each other . All of them are continuous. Wherever people are involved, all excellence starts from personal excellence which in turns positively drive process excellence. Process excellence in turn drives operational excellence which in turn drives business excellence. Aim of all improvements projects should be business excellence !!!

To define the above I will start with defining Business Excellence: Business excellence is often described as outstanding practices in managing the organization and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organization should operate studying each other's operational styles. The most common model include; Baldrige (MBNQA)- used in over 25 countries including US and NZ European Foundation for Quality Management- Used throughout Europe Japan Quality Award Model-used in Japan Singapore Quality Award Model- Singapore The most popular and influential model used in the western world is Malcolm Baldrige Award Model which consists of practices that are incorporated into six approach categories: Leadership Strategic Planning customer and market focus Measurement, Analysis and Knowledge Management workforce focus Process management Business results The model revolves around values like Visionary leadership where there is organizational and higher leadership commitment for achieving excellence, Customer driven Excellence where goals of the organization are made to satisfy ever changing customer demands, Organization and Personal learning to include People and its operations towards excellence, Valuing employees and Partners to have everlasting engagement for excellence, Focus on the future, Managing Innovation, Management by Fact, Social Responsibility, Focus on Results and Create Value and Systems perspective throughout. Now to define operational excellence the philosophy of the workplace is built around problem solving, team work and leadership results in the ongoing improvements of the Organization. the process involves focusing on the customer needs, keeping the employees positive and empowered and continually improving the current activities in the workplace. Several tools like applying Lean Six Sigma, TOC are used. Process excellence is about process effectiveness and efficiency of the operations handled by an organization. It requires processes to be designed and improved for consistent delivery with minimum variation (applying six sigma) and minimum waste (applying Lean). This will strengthen to meet the objectives of operational and business excellence. Personal excellence is being the excellent personal assets for the organization in which the people continuously evolving themselves with agility to bring about continual improvements in the processes they are involved helping meet the organizational goals. In nutshell the relationship is as below Personal Excellence leads to ---> Process Excellence leads to ---> Operational Excellence leads to ---> Business Excellence Business Excellence drives ------>Operational Excellence drives ------>Process Excellence drives ------>Personal Excellence

Define, compare and contrast - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? Personnel Excellence - Organized approach as an individual to make sure there is value for money in terms of effort spent towards team or organization vision. Process Excellence - This is organized approach to conduct a process which ensures there is efficient and effective conversion of inputs in to customer value Operational Excellence - Organized approach to conduct a function which operates in an efficient and effective way to create value for money invested. Focusing on within and across functions operations. This contributes to build culture. Business Excellence - Organized approach to enable business to get value for their money. Business and Operations goal being well connected. Relation between all these: Each form a building block to enable the other at next level. It may not be easy task to achieve one in the absence of the other. Even if it be achieved, results will not be top class. Organization should focus on pursuing personnel excellence and process excellence as their basic need. Once the maturity is gained and this becomes culture, next step would be to build in Operational Excellence, strengthening various functions and ultimately see how all these are contributing to Business Excellence. In case of any gap bridge them and build a world class excellence culture. Approaches and techniques would range from basic aspects of Personnel Excellence, like well-organized plan as an individual member of the group. Organized way of managing time, creating goals that aligns with the organizational vision. Strong mechanism to keep check on the progress and make course correction and faster pace. For Process Excellence, focus should to be adopt industry practices and make sure they are analyzed and aligned to need to that particular business rather than blind implementation. Make sure people appreciate the fact of how process help build the excellence culture. For Operational Excellence, it’s critical to build cross functional collaboration and common goal and vision that aligns to organizational goal. Play with mindset of encouraging each other as function to organize the resources well to become more efficient. For Business Excellence, build a culture where customer becomes partner in excellence journey. Make sure the customer needs are effectively converted in to vision of company and further effectively translate those to next level objectives till the lower most level in the organization.

Personal excellence is purely based on individual contribution rather than group contribution. Personal excellence individual are those who think out of box and strive to put quality, dedication, hard work & commitment for any activity been undertaken and also strive to achieve the work on timeframe without any duplication efforts. Always ensure that there are single point of contact for any core activity been undertaken. Moreover the growth ratio of Personal Excellence is high when compare to normal individual. Process Excellence is a concept which aims to ensure the process is simple, faster and more user friendly concept with very minimal resources required for achieving the task. There is no uniformity in the process which is subject to change (if required) on periodic interval basis on the customer demand for continuous improvement. Process Excellence is designed basis on cost, time, company’s goal, system, market conditions, competitors & customer demand. Operational Excellence: Process Excellence will focus only on the related process which vary from each department, unit etc., whereas the Operational Excellence is a broader concept which deals with end to end operational activity and it is combination of various group's, department's & unit's. Process Excellence will be one of key process in overall operational excellence flow chart. Operational Excellence will be effective only with the combination of Personal Excellence & Process Excellence. It is an on-going process and need to focus on each stage of the flow chart for effective improvement. Operational Excellence is designed basis on the cost, time, company’s goal, system, market conditions, competitors & customer demand. Business Excellence aims to control the market over their effective strategy planning & concept. Even a worst product can provide more revenue if the Business Excellence is strong. It is a long term concept which required deep drive study, analysis, planning, cost estimation, end target result & Time frame for completion of each phase. It aims to meet the profit ratio of the company as per the strategy plan. To achieve the company’s goal & end result, all the above four excellence is required which is interlinked with each other as a chain reaction. Even if any one of the above excellence is absent then the end result may subject to change at any stage of the company cycle.

Personal Excellence is: “To touch others’ lives, help them achieve their highest potential and live their best lives.” No matter who you are or what you do, thinking that you have unlimited potential to achieve everything you have ever wanted by evaluating strength and weakness and later focussing on areas of improvement Process excellance is the one which Icreates a framework for continuous process and business performance improvement. Process Excellence sets standards and help us to deliver measurable performance in everything we do Business excellence is Business Excellence is often described as outstanding practices in managing the organisation and achieving results, all based on a set of fundamental concepts or values like below, Shared Strategic Direction Process Design & Improvement Performance Measurement & Feedback Knowledge Capture & Leverage Leadership & Management of Change Operational excellence is A creation of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.

Personal excellence: Making ourselves competent by bringing out our own capabilities. Striving to become better day by day Process excellence: Superiority in the execution of processes for consistent delivery with minimum variation and minimum waste. Operational excellence: Transformation of core process and also the support processes by impacting the change in organisation’s culture Business excellence: Creating Strong processes, strategy and communication for delivering outstanding results to stakeholders. Personal, process, operational and business excellence are interrelated, these four can be arranged as concentric circles with smaller circle to a subset of larger one in the same order. Making ourselves excellence leads to thinking for process excellence. Improved process supports the peer processes and brings out operational excellence. An organization having excellent processes and products with strategy and communication gives outstanding results leading to Business excellence. Implementation in the order of personal, process operation and business excellence makes the organization to achieve sustainable results. Out of box thinking and sustainability in implementing the change can be the natural tools for achieving the excellence.

Excellence is improving from a level to a better level. It can be a smart goal & improving to achieve as a individual ,it can be a improvement related to a process in detail with macro improvements, also it can be a operation wherein a bunch/ group of processes are focused to achieve improvement, and when many operations are worked to achieve an improvement in a business. Basically the common factor is to focus & achieve small small improvements to achieve a success. Individual excellence can be explained as improvement in the performance standard, related to a good quality talent. A process excellence (PEx) can be an improvement that reduces variation & minimises /eliminate non value adding activities to achieve a consistent process output. Operational excellence (OPEx) could be more of a culture/ a habit that optimises different processes people,& resources to achieve a optimal output. A chain of good initiatives. Once you achieve a successful OPEx and a overall improvement culture with a consistently delivering growth it can be said as Business Excellence.

The term excellence refers to highest level of performance. The terms Process Excellence, Operational Excellence and Business Excellence, all imply team performance. While varied interpretations are possible for the definition and scope of each of these 3 terms, it appears that we have been continuously trying to emphasize totality in the coverage of excellence. Starting with process, it has been re-scoped as Operations, then further re-scoped as Business. Whereas the term 'Personal Excellence' points to an individual performance. While individual excellence could be an important enabler to attain Business Excellence, what is more important is that so long as the personal excellence fosters into team excellence, it is fine. While the pre-requisite of personal excellence may be debatable for attaining Business excellence, the other two factors viz. Process and Operational excellence are certainly a must. Organizations ultimately have to pursue Business Excellence, which will encompass the Process and Operational excellence. The predominant tools and techniques for Business excellence would include Strategic ones related to Business Process Management, whereas for Operations and Process Management, it will be the tactical tools. Approaches relating to Cultural aspects will be important all round for facilitating the awareness, acceptance and involvement of change.