Anioushka Lomas

Percentage is an example of a dataset which can be confused to be continuous eg. % volume or marks and discrete as well eg. % of no.of students..

While practising business excellence there should be endeavour to minimise both false alarm as well as missed alert.However it primarily depends on the nature of business and the quantum of risk that the business can afford..for eg. In aviation industry..during flying if the operator gets false alarms it can be rechecked and assured by exploiting other parameters but in case there is a critical warning or alert which is not shown or detected or missing can lead to catastrophic consequences.Another example could be securing the international border of our country.If there is a false alarm it can b checked and acted upon..but if there is infiltration and is missed then it is not acceptable.

personal excellence for me is striving to achieve perfection with self awareness of one's own strengths and weaknesses and also an endeavour to be the best in everything one does by putting in 100% effort. process excellence is ensuring mistake proofing or a zero error approach in an end to end flow of a particular process.A process is termed as excellent if a mediocre user or a user prone to makinng errors is able to get the same output or outcome without any or with minimum variations everytime this process is used. operational excellence can be defined as perfection or finesse in achieving goal of the operation or mission by means of achieving perfection in meeting customer's expectation and satisfaction by enhancing individual employees' outputs by encouraging team work,keeping the employee's morale and motivation high and making continous improvement in processes. Business excellence can be defined as achieving higher level and consistency of performance in the operations of an organisation..it is achieving perfection in achieving the goals of the organisation by increasing overall efficiency of the operation by minimising waste in production of goods and services and increasing loyalty of employees.It is constant evaluation of policies and Standard operating procedures in order to identify areas which have scope of improvement. To summarise personal excellence if achieved by each employee clubbed with process excellence would enhance operational excellence and in turn result in business excellence.