Knoster Model is a Change Management Tool. It defines six elements that we should address to affect desired behavior change :
1. Vision,
2. Incentive,
3. Agreement,
4. Action Plan,
5. Skills,
6. Resources,
Addressing every element increases our likelihood to achieve the desired results. Failing to deliver on any of the elements will result in predictable reactions from stakeholders / end users.
Reactions (ref : fig) that help us pinpoint our experience strategy falls short. All we need to do is pay attention. Our ability to recognize the reactions will i