Jump to content

Vishwadeep Khatri

Administrators
  • Content count

    1,231
  • Joined

  • Last visited

  • Days Won

    65

Vishwadeep Khatri last won the day on February 16

Vishwadeep Khatri had the most liked content!

Community Reputation

180 Excellent

About Vishwadeep Khatri

  • Rank
    Advanced Member

Profile Information

  • Name
    Vishwadeep Khatri
  • Company
    Benchmark Six Sigma
  • Designation
    Founder CEO

Recent Profile Visitors

36,283 profile views
  1. Q 80. A component manufacturer (OEM supplier for a complex finished product) faces several unique challenges. One of them is as follows - The field failures reported by the client result in repairs and replacement costs to be borne by the component maker. Let us assume that the failures reported by end customer and client are genuine. Client wants improvements to be made so as to reduce reported component failures. Let us assume there are 20 possible reasons for failures. The component manufacturer wants to make improvements but has no mechanism to validate the root cause of field failures. This is due to two reasons. Failures show themselves only after usage in field over many months. Accelerated life testing is very costly and doing hypothesis tests for each cause is cost prohibitive. Improvements (based on guessed root causes) made today will show their success or failure in months or years to come. How should this situation be handled by the component manufacturer? Once This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 5000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  2. Q 79. For Process Performance Assessment, one may use Capability / Performance Indices (Cp, Cpk, Pp, Ppk) or Sigma Level inter-changeably. Compare and contrast their utility and highlight why someone would prefer one over the other. This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 5000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  3. Q 78. DPMO (Defects Per Million Opportunities) is used as an alternative to PPM (Parts Per Million Defective). For customers, defective items or Non- Conforming outcomes is a prime concern and they have penalty clauses based on PPM. Companies sometimes prefer to use DPMO instead of PPM as a measure of process performance. Explain specific situations where DPMO is a better measure as compared to PPM and vice versa. This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 5000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  4. Q 77. If variation gradually increases in a process output, the control limits (in the control chart) will shift gradually and become wider. The process in such a case may seem to be in control through the entire period. How is such a phenomenon supposed to be addressed? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 5000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  5. Measurement System Analysis

    Hi Giritharaprasad, You are right in saying that Gage R&R is not needed. You do need to carry out logical validation though. Basically you need to verify that the system generated data - Uses a validated method of data capture (error free and timely) The data being recorded matches the definition of the CTQ that you have selected in your project.
  6. Q 76. Why is it that long term performance is calculated and treated differently from short term performance of a process? The answer with the simplest and accurate description will be preferred. This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 5000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  7. As CSAT, NPS, CAC, CES & Churn - All were from the point of view of the specific service (after sales - repair or replacement), CES comes up at the top and CAC is at the bottom. Based on the simplicity of answer, clarity of description and logical explanation, Anshu Goel's answer is selected as the best. Other notable responses are from Mohan PB, Rajesh Chakrabarty and Krishnamurthy Rao.
  8. Inventory

    Prasad, Sabyasachi Jana, and Kanwaljit Bhambrah have provided notable responses. On the basis of better industry coverage, Prasad gets the best response award for this question beating Sabyasachi who is a close second.
  9. Complaint Handling - ecommerce

    Quite a few noteworthy responses here including those by Rajesh Chakravarty, Togy, Sumanta, Anand, Mohan, Rajesh Babu, Krishnamurthy. There are at least 3 strong contenders for best answers but the winner I have selected is Rajesh Chakravarty for some additional ideas on each element and a very good final comment.
  10. Q 71. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ issues resolved. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for performance of an App based cab service provider and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  11. Q 76. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ issues resolved. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for Performance of a call center for credit card support services and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  12. Q 75. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ issues resolved. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for Performance of After Sales On-Site Service for electronic goods and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  13. Q 74. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ issues resolved. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for Performance of a classroom training provider of courses for working professionals and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  14. Q 73. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for Performance of e-commerce website for electronic goods (only for the website) and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
  15. Q 72. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ issues resolved. The usage of these metrics and their importance will vary as per industry and service. What will be your ranking for the five metrics (NPS, C-SAT, Churn, CAC, CES) as per order of importance for On-Field Credit Card Sales Process and why? This question is a part of Excellence Ambassador initiative and is open for 3 days. There is a reward of 2000 points for best answer in 3 days. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-ambassador-rewards/. The scoreboard is here - https://www.benchmarksixsigma.com/forum/business-excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
×