Vishwadeep Khatri

The winning responses this week have been selected as those from Ram Rajagopalan, Indrani Poddar, Natwar Lal and R Rajesh. Noteworthy perspectives from Anupama and Kiran Kumar Also, please read response from Benchmark expert, Venugopal.

Q. 196 The rating in Net Promoter Score is obtained as Ordinal data (rating scale from 1 to 10), but this data is later modified to three discrete categories (categorised as promoter, neutral or detractor). When Ordinal is a better type of data, why is Ordinal data converted to Categorical data? The question will remain open for responses till 24th September 2019, Tuesday, 5:00 PM IST/ 11:30 AM GMT/ 4:30 AM PST. You may use any sources to frame your answer, however, the answer must be written in your own language. Mention your information and image source, where applicable. Plagiarized responses will not be approved. Answers submitted as images will not be approved either.The approved responses will be visible after the question is locked on 24th September 2019, Tuesday, 5:00 PM IST/ 11:30 AM GMT/ 4:30 AM PST. The best answer will be selected and points added to the Excellence Scoreboard- https://www.benchmarksixsigma.com/forum/excellence-scoreboard/ All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/

Q. 195 While customer may be akin to God in business world, not every customer is worth the time and effort. What could be some guidelines for customer rejection ? Use examples from industries that you are comfortable with. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

Congratulations to Manish Prasad and Natwar Lal for providing multiple examples of evolution of Kanban Boards. They are joint winners for this question.

Congratulations to both Natwar and Jayaram for giving perfect response for this question. Winner among the two is Natwar based on his introductory assumptions that are better explained clarifying the context.

Q. 194 Kanban Board was initiated as a Physical Board for teams who have a standing meeting every day to allocate tasks, report progress and take decisions. It has evolved in different ways in different domains. Provide examples for different kinds of Kanban Boards. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

Hi Pratik, If you want to excel in Quality Assurance leading to Operational Excellence and further leading to Business Excellence, you may start with Lean Six Sigma Green Belt, followed by Lean Six Sigma Black Belt. In due course of time, you may progress to Business Excellence Master Black Belt. The first two can be done in quick session. All our courses can be seen at the calendar here - https://www.benchmarksixsigma.com/calendar/ Our contact details can be found in the contact us page at https://www.benchmarksixsigma.com/contact-us/ Let us know if you have any more questions.

The winner this time is Natwarlal for perfect response and many meaningful examples. Neelakandan has also provided correct response and an example.

Q. 193 Explain "Optimal Stopping Problem" and its impact on business problem solving with suitable examples. Also explain what is the best approach to address this problem. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

Hi Vastupal, Happy to note that someone not just got free nomination and training but is also using the skills. Thanks for highlighting the Excellence Scoreboard as it is not being noticed by many people.

Q. 192 In Process FMEA, do existing process controls affect only the Detection Rating? Or do they influence the Occurrence Rating as well? Provide examples to explain your answer. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

Q. 191 Explain the four terms with respect to Run Charts - Mixtures, Clusters, Oscillations and Trends. Does a run chart provide any advantage as compared to a control chart? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

This should help. It is important to remember that seeking inputs is only start of the journey. Employees will look forward to some implementation in the direction of their inputs or a reasonable feedback. When you begin with a good intent, it is good to think through the entire sequence. There are chances that the surveyor gets overwhelmed by number and kind of responses and feels immobilized due to lack of resources or authority.

Q. 190 In the DMADV roadmap of Lean Six Sigma, the last phase is Verify/ Validate. Explain the difference in Verification and Validation using examples from different domains/ industries. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.

Q. 189 Pareto Analysis is one of the most used tools in the search for significant contributors to a problem. What are some of the common misuses of Pareto Analysis? Explain with examples. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.