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  1. 2 points
    SMED technique is one of the powerful lean tools which is widely used for Reducing changeover within 10 min both in Manufacturing or non-manufacturing. It helps to enhance the available time of the machine thereby increase OEE significantly. The following are the key steps involved in SMED 1. Conduct video workshop( select & record the changeover time which is taking more time) - Conduct time study for at least 5 changeovers for accurate changeover data. If Changeover time is taking product A to product B is X hrs. but the frequency is 2 times/ shift & Product B to Product C it is consuming X+ hrs. & frequency is 3 times/ week. It is better to select the former one(A to B)since the frequency of changeover is high compared to latter. 2. Carry out video analysis to separate internal & external activities ) Internal activities are which to be carrying out when the machine is stopped & external activities are those which can be carried out when the machine is running. This helps to analyze the loss of productive time which is also termed as Loss analysis. Some of the examples of internal activities are Removing old die & fixing new die, resetting machine parameters like speed, feed etc & some of the examples of external activities are preparation of jigs & fixtures ready with suitable product material, keeping ready tools &tackles to eliminate search & find( some ineffective therbligs during changeover) 3. Convert internal activities into External activities as much as possible through ECRS (Eliminate, combine, Rearrange & Simplify) analysis to reduce the internal setup time& thereby reduce the work while machine stoppage 4. Eliminate/ reduce internal setup time. By taking the support of updating technology, we can eliminate/ reduce internal setup time like reducing screw fixing by tool by wing nut etc. & eliminating manual conveyor adjustments by automated adjustable conveyors etc.) 5. Eliminate/ reduce external setup. Whatever the activities are performing while the machine is stopped, that should be reduced which indirectly effect in reducing internal setup time. Getting material during the changeover (even though short notice demand), 2 S practice( A place for everything & Everything in its place) for every changeover. 6. Streamlining the activities by updating method instructions, providing awareness training on F1 culture followed by SMED workshop on new tool & tackles to each & every operators. 7. Carryout Cost-effective analysis to obtain actual benefits by eliminating changeover. For this, it is mandated to prepare Kaizen sheet for each & every improvement(both tangible & intangible) & it should be verified by CFT team( Maintenance, Quality & other related departments) & approved by plant head as well as Finance head. The kaizen sheets should be converted into OPL(one point lesson) & display at the machine for deskilling management. Visual controls can be useful to give an entire idea to operators/ supervisors about implemented kaizens. Sometimes, it will require customer approval of every kaizen to see the impact of quality on the final product. The three analysis namely Loss analysis, ECRS analysis & cost-benefit analysis are mandated & it gives you clear scope & target to fix future target to reduce changeover from SMED to OTED(One touch exchange of die- reduction of changeover time by 100sec)
  2. 1 point
    RPA is rule based, follows a coded logic and can do repetitive tasks. Whereas AI is a step beyond RPA; and can mimic human behaviors such as cognition and reasoning and take complex decisions. The chosen best answer is for Ehtesham because of differences shown in lucid tabular format alongwith examples for both. The answer also has just the right detail that was asked for without any extra dimensions. R Rajesh's answer cites additional examples.
  3. 1 point
    Definitions: Intelligence: Per English Dictionary, it is the ability to learn, understand and think in a logical way about things. In general human beings shows that intelligence predominantly and distinctly, when compared with the rest of the species in the Earth. Then What is Artificial Intelligence? A very simplistic definition : If the same intelligence is being shown by a machine, or a computer, then it is Artificial Intelligence (AI). Therefore, AI essentially simulates the human intelligence. What is Robotic Process Automation(RPA)? Simple Definition : As a software robot, it apes or mimics the human actions. RPA is all about the habit of doing automation of your day-to-day business processes by a s/w robot as automatic tasks. Let us compare and Contrast RPA and AI. In my opinion, i feel the points described here , are some of the key differences. 1. RPA needs structured inputs and/or well defined rule-based human processes whereas AI can handle even unstructured inputs/data(like email, audio, video files,...),semi-structured inputs/data (XML,Java Script Object Notation(JSON,....) 2. RPA cannot take decisions on its owns and aligns with what is programmed whereas AI has the potential intelligence to take decisions, depending on the needs. 3. RPA is 'dumb' in that it does what it is supposed/programmed to do, while AI is 'Self-learning' and can adapt itself as per the situation. 4. RPA does not possess cognitive skills (refer #3 for the reason) whereas AI has that Cognitive skills. 5. RPA has some limitations in its design as shown by aforementioned points whereas AI does not possess any specific limitations. 6. RPA 'does' things whereas AI focuses on 'thinking' 7. RPA is relatively less complex when compared with AI since AI has many branches/fields (like Machine Learning, Pattern Recognition, so on...) 8. RPA might be relatively less steeper to learn when compared with AI, primarily because of #7. Benefits of RPA: 1. Good in doing routine/repetitive tasks. 2. Eliminates manual errors(human induced) and unnecessary rework/delays and therefore increases the productivity. 3. Ensures 'Lower Turnaround time'. 4. Cost Efficient 5. Provides Better ROI 6. Helps the Stakeholders in focusing solely on strategical aspects alone (thats the very purpose of RPA . Is it not ? - to alleviate the workers from doing routine tasks). Benefits of AI: 1. Maturity of the AI software can make the decision making easy to stakeholders/mgmt. 2. Helps in providing accurate and precise information to the organisation 3. Identifies patterns/trends based on past data(historical). 4. Provides data on things which otherwise is difficult to get by human beings. Let us see some examples for RPA And AI and portray their Capabilities. RPA examples: 1. Imagine few processes such as cheque handling process and cash transaction process in a bank. You want to ensure that all manual operations/transactions/movement involved in this to be automated by RPA. This will be a good candidate for RPA. 2. Another specific example: Imagine a Money counting machine. In old days, the cashier used to count the money and used to give us the amount that we had specified (say using a withdrawal slip). The same task is done by the money counting machine and given to us. This is a typical RPA stuff. AI Examples: 1. Alexa , SIRI , Ok Google (Google Assistant) are popular AI products from Amazon. Apple, Google respectively. 2. Imagine you have some photos of yours in your mobile. You want to show your kids all the photos that you are in. Now you choose one photo of yours and when you click the details of that photo, it will show the rest of your photos in your mobile. This is nothing but a facial recognition of your photo which is an AI aspect. 3. IBM's Watson is an example of Cognitive Computing of AI. It is used across industries and very useful for health industry. 4. Take the game of chess. Remember 'Deep Blue'. The famous chess computer had a pitched-battle with the then World Champion , Garry Kasparov. The AI machine might say take account of algorithms like depth-first or breadth first as required. Professional players practice a lot with such AI chess systems to gain more insights into the nuances of the game and thereby in the process, fine-tuning their specific needs. 5. Shop sweeping bots 6. Drones can be controlled by AIs , which can collect critical information in war affected zones. Now we have seen benefits , examples, charactersitics of both RPA and AI. Let us see what can happen if both can be put into use together. Before doing that let us do a mimicking of these two aspects , with some imagnition. Since RPA is dumb,i will equate it to 'animals'. Since AI is having the ability to Self-learn, i will equate it to 'Human Beings'(only for this article :-) ). Now imagine Animals vs Human Beings. Can you tell who is powerful ? Think Elephant, Lion, Tiger, Cow, Dog..as animals. Can you handle them 1-1 without any weapons(if you face any of these 1-1, when if any one of them tries to attack you). Just for your support, imagine there is an elephant trap nearby and you are too close to that. You know if you run near that , the Elephant (if it is planning to attack you) can fall into that trap. You have 'thinking' ability has your biggest weapon here.Now imagine you have a physical weapon and you are holding a wood with a fire in it(Tranqulisers are not for you unless you are a forest official!!) to drive away the animals. What do you understand from this ? Both Animals and Human beings have their powers. You therefore , definitely want to harness both their powers. How many times,you would have seen 'Tarzan' movie, where Tarzan and his animals work in tandem and succeed with great and right results efficiently !! Now imagine replacing that 'Animals' and 'Human Beings' with the actual powers - RPA and AI. Don't you want to get this power. Well RPA and AI does this , when combined together. Let us some examples where RPA and AI systems can work in tandem (the answer could be theoretically almost in all spheres - but though depending on an Organisation's needs) 1. AI comes into picture where RPA falls short. Imagine cheque clearing, cash dispensing processes. Any routine tasks which are repetitive in nature, can be done using RPA, doing Optical Character recognition is part of AI. This is just a very basic example of combined usage of RPA and AI. 2. Similarly this can be the case on invoicing systems or any other systems where the need is there. 3. On systems where decision making is needed for the data obtained, post the business automation. Now to the question of achieving the highest automation without the two working in tandem, is that possible? The answer may not be 'yes'. We have seen above, both the imaginary and the practical examples. But there may be some scenarios where RPA alone might be suffice which may not need AI presence. It could be because the amount of investment(in terms of energy, effort) made for having that AI aspect may not be worth considering the information that you get it for that specified entity for which you do RPA and AI. If ROI is not enough for a given activity, the organisation may not think it worth. In that case, the organisation could be comforted with RPA alone. For the record, to bring about a change in the productivity,quick turn around time,some teams/organisations use the approach of implementing RPA first and see the ROI drastically changed. Then they go with AI combined with RPA. But nevertheless i feel, bringing both the aspects to the party will produce the maximum result. Conclusion: RPA and AI are two seperate aspects which however mostly can coexist in today's growing business needs. Both are at different points of the automation phenomenon. RPA has its own characteristics and AI has its own flavour. AI is very deep in its branches . Both RPA and AI have a history . RPA had its initial origin which was called Screen Scrapping and AI has been there for quite some time. Both have evolved. While RPA helps in doing effective automation on repetitive tasks, AI steps in where RPA is lacking - cognitive learning,self-adaptiveness, taking independent decisions (ability to deduce information and act upon) and so on,... Caution has to be put in place, to ensure that right data is captured by AI for processing information, for safety and security reasons. The language of use for RPA and AI can be decided based on the organisational needs or the team comfortness. It can be Java, LISP, C/C++, Python or any other AI or RPA based languages. Most of the organisations see rapid change in their Productivity, turn over time and have a great ROI and excellent customer satisfaction , by using RPA and AI. Imagine the superior performance of the Money counting machine and the way how you get response from Alexa/Google Assistant/Siri. Are we not happy with these things ? How about the Unmanned cars driven on the road ? Welcome to the world of RPA and AI!!
  4. 1 point
    Artificial Intelligence is a technology so powerful that it competes with human capabilities and intellect. It is an intelligent machine that mimics human mental capabilities like cognition, reasoning, problem-solving etc. to learn, think and take decisions to maximize success of the defined action. Let’s understand this better with an example A good example of Artificial Intelligence is commercial promotions and friends suggestion on Facebook, where through analytics of profile data usage and recent browsing history , AI cleverly and selectively promotes products and suggests friends. Other good example is use of Artificial intelligence is in the health industry to diagnose critical illness with utmost accuracy. Recent research shows that results acquired post-clinical test in medical field with the help of AI is accurate and error proof as compared to human driven tests. Machine learning (ML) and Natural learning processing (NLP) are enablers of self-development capabilities in AI. Robotic Process Automation or (RPA) is a rule based software/robot that mimics repetitive human tasks which are repetitive and time consuming exactly the same way, based on “if-then” commands. This automation does away with human dependency, with no changes in existing system integration. It works on sequence of commands, for software/robots under some defined set of business rules. Let’s understand this better with an example A good example of RPA is Customer Experience Management (CEM) tool used in by many Telecom companies, which has reduced the human intervention for network complaint handling and trouble shooting. Logics are built to capture network experience for each customer connected to network sites and accordingly the code based system autosuggests solutions. CEM has enabled frontend to effectively attend to customer queries/complaints and provide on time resolutions. Another example is IBM Watson which auto troubleshoots for any queries/complaints based on input received from frontend .It has completely removed the manual task of navigation between different applications to derive any solution/conclusion at customer touchpoints. Let’s note some key differences between AI and RPA Differences AI RPA 1. Self-learning Vs Command Oriented § AI is ‘self-learning’ § AI is capable enough to self-learn and evolve through experience § RPA are ‘Command oriented’ § RPA works on set of instructions to automate a rule-based task 2. Self Sufficient Vs Support System § AI is capable enough to perform human task with perfection and completely remove human intervention. § RPA is a software/robot used to reduces human task and help us concentrate on more creative work 3. Decision Making Vs Execution § Works on concept of systems that “Think”, “Learn” & “improvise task § Technology used in case of ambiguity or decision making requirement, § Used usually when process/task scenario are unstructured (converting voice message to text) § Deals with large amounts of data, as it can analyze & manage that unevenness. § Works on concept of “Do”. § Software/robots will do exactly what it is designed for, in same way every time. § Work on rule-based processes where compliance and accuracy are critical 4. Agile Vs Monotonous § AI algorithm can adapt to a new environment, learn from the outcomes of decisions and improve itself over time. § RPA works constantly on the same logic for ages unless commends are changed. 5. Simplicity § AI is bit complicated. § Needs changes in existing system integration. § RPA is the relatively simpler technologies. § Works with existing system integration. 6. Technical Barrier § AI requires programming skill sets § RPA has low technical barrier, as programming skills are not necessarily required 7. Analytical capability § AI can process large data sets and analyze to make decision making easier § RPA lacks this ability Conclusion RPA and AI are two separate technologies, but complement each other very well. By combining the potential of AI and RPA a completely autonomous process can be achieved. RPA along with AI and machine learning capabilities can handle high-volume, repeatable tasks with effective solution and deliver precise outcomes. Synergy of RPA and AI can help in natural transition from automation to intelligence. As AI adds value to RPA, in order to achieve the highest level of automation, these two technologies needs to work hand to hand.
  5. 1 point
    SMED changeovers to be performed as below. 1. Select a changeover process for the study - bottle neck process (based on internal or customer oriented priorities) 2. Videotape the entire activity of current changeover process - approved video camera is preferred (with permission) 3. Document the current changeover process - Please use a element tracker sheet for observation/recording the facts 4. Display the video & analyze the entire activity of changeover processes - Record the internal & external elements and associated time for detailed understanding - Generally 40 mins video analysis takes 15-18 hrs for understanding 5. Identify the total no of activities for the 40 mins & then Re-design the changeover process based on the critical elements - Process involves converting internal elements to external & Sequential elements to parallel elements - Standardize the equipment & tooling, move to one touch attachments/bolts/interlocking grooves/fixtures/clamps, eliminate adjustments - Recommended to use ECRS approach (eliminate, combine, re-arrange & simplify) 6. Prepare Improvement actions list with responsibility/target time for implementation - Implement & Improve the changeover process 7. Compare the before vs after improvement for monitoring purpose & for any corrections/value additions - Changeover time should ideally be less than 10 minutes (Singe fraction minute exchange of dies) 8. Standardize the process for further improvement & horizontal deployment on similar process across the organization 9. Appreciate the team with rewards & recognition for further promotion of SMED initiatives across organization Suitable examples are working with a pit crew in racing team, Quick changeover for machine stoppage in production line, SMED oriented stamping process changeovers etc
  6. 1 point
    SMED (Single Minute Exchange Of Die) SMED is a systematically proven improvement Lean methodology - improvement in terms of time and cost depending on the way it has been implemented. Ideally there are two generic approaches to achieve the goal with this Human ( Achieved through People and organization ) Technical ( Achieved through Technology)- Automation , RPA, AI ( on the broader perspective) The change in SMED comes as many as changeover steps involved as "external" and try to identify them as wastes in the process and ultimately removing these from the system or process. SMED process improvement methodology started in the Industrial manner with Shigeo Shingo, a Japanese Engineer with the effort of removing huge wasteful steps in the manufacturing industry and thus provide lower manufacturing cost and improved deliverables thus an increase in Customer demand which led to more production. The basic steps involved in a SMED structured approach are: 1) Identification of the Plot Area where a particular work is being carried out What work is done, how it is done, applications, products, equipment used People, culture, Duration, environment Risks involved, variation , Opportunities 2) Identification of the elements in the Plot Area Description of the problem identified Technology required ? Cost in time (Estimated) 3) Separate the External Elements from the Internal Elements Elimination of the External element identified Any inspection, retrieval, cleaning , re-structuring 4) Streamline the remaining Internal Elements Cost measured by Technology or Manpower needed to make necessary changes Benefit in time Establishment of the new process and continuing with the enhancement of the change. Please feel free to suggest your thought processes and ideas. Regards, Somrita
  7. 1 point
    Gurneet (Banta's wife) displays her flow chart learning through a real life domestic flow chart.
  8. 1 point
    Q. 106 We are always running against time and it is common to find oneself finishing tasks just before the deadline. Let us consider a person who is forcing himself to do the urgent tasks all the time and is completely unable to focus on the important ones. What approach would you suggest to such a person? Provide relevant examples to support your answer. This question is open till 6 PM on Friday, 02nd November 2018. All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-rewards/ Please remember, your answer will not be visible immediately on responding. It will be made visible at about 6 PM IST on 02nd November 2018, Friday. Your answer should not be copied from elsewhere. Plagiarized answers will not be approved. (and therefore will not be displayed)  All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ 
  9. 1 point
    IMPORTANT task are the task which are long term goals or plan or task which go for long time and needs daily attention. For example making a Monthly MIS is important because it takes entire month activity, making a presentation of your projects which you are doing for improvement. in other words we can say that important tasks are the tasks which have longer deadline to finish the task. URGENT tasks are the tasks which have shorter deadlines and require quick action or the situations where you have to give quick response.for example to pick up a call, somebody meets with an accident, then its urgent to take him hospital on immediate basis and give first-aid on the other hand to give treatment on time to recover patient fast and better is IMPORTANT, so it depends on the situation also what and where are we doing? here are some examples below: It is urgent to catch the bus to be on time for appearing in the exam but its important to study for qualifying the exam. Its urgent to resolve the problem at customer end but its important to deliver defect free parts to customer. To get better physique is important but its not urgent So we can divide our day to day activity in four categories: 1. Tasks which are important as well as urgent too for example to give answer on this forum before 6 pm today is urgent and important. 2. Tasks which are important but not urgent. for example exercise, to make a call to your relative, long term plan for your goal 3. Tasks which are urgent but not important. for example interview scheduling, to resolve customer problem on spot 4. task which are neither important nor urgent. for example checking your spam box, checking your social media, checking you mobile call log, checking comments
  10. 1 point
    A typical English dictionary meaning: Urgent - requires immediate action or attention. Importance - Having high/great significance or value. Now let us take the problem statement where a person is looking onto Urgent tasks all the times and he/she is unable to focus on the important ones. Let me provide my ideas/views as how the person can deal with Urgent and Important ones, based on my experience. Taking the Bull by the Horns: When something is deemed as Urgent or important, you need to know how much Urgent it is and how important it is, especially when there are multiple tasks/activities? Are that Urgent activities/tasks need to be done in minutes, hours, days ? How important are those activities/tasks? Very important or Less important. If you have these information, it makes easy to prioritize things. Prioritization is the key aspect here, more so if you are dealing with multiple urgent and important activities/tasks. Let me split Urgent activities/tasks into two categories as 'Very Urgent' and 'Urgent'. Very Urgent activities could be, say ,it should be done in seconds/minutes. Urgent activities could be say can be done in few hours/ in 1 or 2 day's time (some cases in a week's time, may be). This is an arbitrary classification for example purpose. In reality, this may vary from team to team. Similarly let us classify Important activities as 'Very Important' and 'Important'. Now, having a matrix of which of these Urgent and Important activities to be taken, will give the right prioritization. The matrix can be as follows Based on the matrix, activities/tasks that fall in these respective quadrants, can be prioritised accordingly. The next question will be how to decide which activities/tasks can come into each of these categories. [Note: Having some sort of such a matrix helps you to provide more clarity and ease of use]. The stakeholders need to provide the classification of Urgent and Important activities/tasks. Now there comes the next issue ? What if there are several activities/tasks which are in Quadrant 1(Very Urgent,Very Important). How will you prioritize all such activities/tasks? May be if the stakeholders are collocated, you can pull all folks to a meeting room quickly and get this sorted. In case, if all the stakeholders are in different places, schedule a quick call (may be send a mail invite and then share the bridge details) and get this sorted. If stakeholders are at different time zones, then accordingly schedule the call (if the activities/tasks give you that much freedom of time !!). But there is also another critical way of doing this exercise. You need to know 2 things: Which Stakeholder is powerful(read influential) in the customer's organisation (If stakeholders are also from your Organisation - you need to know that as well) and which of the stakeholder has high interest in these/activities/tasks(activities/tasks which may be relevant to him/her). Once you have that information, whichever stakeholder has high influence and high interest, accordingly you need to perform your activities/tasks, as per that order of combination of the two aforementioned factors(from high to low). Let us see that Stakeholder matrix. As we have seen above, you can define the quadrants on your own way. Content in Quadrant 2 can be in Quadrant 3 as well, for instance. Objective is that you need to take into fact that in reality, a stakeholder with high interest (on your project activities/tasks) and more influence (on the organisation be it customer or service provider/vendor) will have more say and more so if it is from customer end. Such a stakeholder involved activities/tasks will take higher precedence for getting addressed. Ultimately subsequent activities/tasks would need to get addressed. In that case, depending on your organisational situations, activities/tasks related to Quadrant 2 or Quadrant 3 might happen. Let us see some examples for 'Urgent' and ' Important' ones using the matrix that was defined earlier for Urgent and Important activities/tasks. Before seeing some examples, let us not forget the fact that the definition or the classification for 'Urgent' and 'Important' activities can be or would be given by only by the stakeholders relevant to those activities/tasks. Our interpretation of those activities/tasks could be different from the stakeholders's, but it does not matter. Only the Stakeholder definitions /classifications need to be taken care. Ex1: Healthcare Industry Let me categorize the activities/tasks, as per the 4-quadrant matrix. Very Urgent and Very Important Activity : Doctor to do a life-saving operation on a patient - This becomes very important because its about saving of a life and it requires immediate attention. In general anything related to Security and Safety of anything will normally come under Very Urgent and Very Important. Very Urgent and Important Activity : Specialist Doctors need to get updates on multiple patients's status who underwent operations on a given date. Urgent and Very Important Activity: Post the operation, after the patient had stayed in ICU, ensuring the patient has the requisite amenities in his/her allocated/dedicated room. Urgent and Important Activity: Specialist Doctor who did the operation need to be informed of patient conditions by Duty Doctors, once patient is shifted to a private room (for observation purpose- to see effect of post operation) . Note : All these classification of Urgent and Important activities/tasks, can vary from individual to Individual or from Organisation to Organisation. They are defined by the relevant stakeholders. Ex2: IT industry Very Urgent and Very Important Activity: Production Support - Critical Incident(Severity 1) closure. Very Urgent and Important Activity: Delivery of a key functionality for a key/critical end-user. Urgent and Very Important Activity: All System Integration Testing(SIT) and User Advanced Testing (UAT) defects to be closed within a week. Urgent and Important Activity: Adherence to Coding Standing standards. Conclusion: In an ever demanding world, where there is plenty of scope for business to grow exponentially, there will be many urgent and important activities, that need to be done on a routine basis. With methodlogies like Agile and with advanced technologies, these challenges are admirably met, most of the times. But these do not come without any challenges/constraints. The workforce of an Organisation do have lot of activities/tasks and quite some of them could be urgent and important ones. Most of the times, the workforce team is calibrated to the rigours of such activities/tasks. That could be part and parcel of the team's work nature. Hence some teams may not feel the heat. But there could be scenarios where the team(s) or individuals might run into new projects/new set of activities/tasks that has many urgent and/or Important requirements to be dealt with. How to deal with such scenarios? This is where you need to have Stakeholder inputs based on the matrix what we saw for Stakeholder and then have the priorities set. If you have only one Stakeholder, then you can get it from that Stakeholder. There are very good prioritization techniques such as Kano Model, MoSCoW model (for Agile specific projects) . For instance, Kano Model clearly articulates in terms of absolute necessity (Must Be) as the first priority. So put your Very Urgent and Very Important activities/instances on that front. Your sole objective is to make as what should be addressed first if there are multiple urgent and important tasks. For that whichever technique(or combination of techniques) is going to help, you can choose . But the above techniques are proven ones. In terms of specifically finding the Important ones, you can ask the stakeholder about the values (maybe in terms of ROI), a particular activity/task can bring in. Remember the customer/stakeholder might also be interested in having a MVP(minimum viable product), at the earliest. Therefore, with this kind of approach to Urgent and Important activities/tasks, the person can prioritise his/her activities/tasks.
  11. 1 point
    Make no mistake, Six Sigma can bring huge advancements in any of the industry that uses it. There has to be a compelling reason as why you go for a Six Sigma project, especially more so if it is for IT industry. The reason being two fold primarily. 1. IT industry helps more often than not in expanding the business for the customer rapidly, exponentially and ensures the time to market the business is reduced. 2. Agile is the modern day buzzword in IT industry. Agile model brings the requisite aspects to ensure the businesses of an organisation's customers are expanded rapidly and their end-users's changing demands are met on the fly. Now the issue is do the IT organisations have the time, energy and resources (and the related costs associated to this) to invest on Six Sigma which is a laborious and time-consuming and intensive approach, for dealing a perennial or persistent problem. More often than not many organisations take alternative viable approaches. But some IT organisations do invest on this, if the Return On Investment (ROI) is very high- it could be say a huge cost reduction for.the customer. Otherwise, this approach is not considered. Assuming Six Sigma project is started. Two areas , I feel straightaway problematic are Data Collection and Hypothesis testing. Data Collection- it's difficult to get the actual data and the veracity of.the data..Also getting the right volume of data(sampling size) will be a challenge as the data collecting rigour will not be good/great (in many projects) . Hypothesis testing will not be straight-forward, as well , in general. These are general symptoms that are associated with Six Sigma projects in IT sector. However, there are some six sigma /quality tools, which can be used in Software Industry. Kano Model (when customer requirements need to be prioritised. Useful so that minimum viable product can be developed at shortest possible time), FMEA (for Risk), Pugh Matrix (when choosing an option with multiple criteria) ,Fishbone and Pareto Chart(Causal Analysis) etc..,. Conclusion: Even if an IT organisation is not doing a six sigma project, applying the six tools.and techniques (wherever possible) in a software project can show a difference in the way how a process related to that activity is behaving or improving (the activity to which the technique was applied). Or the activity itself can get transformed to a different level. Also, as and if there is a good data collection process- wherein by , if we are able to identify the source of the data, have enough data and the data is actual and the customer is agreeing for a Six Sigma project and if there is a proper measuring system to measure your data , then you can start a Six Sigma project (assuming your sponsor okays the project). If this is an internal project (that can also be done), then the internal customer can guide you with relevant information. Getting these prerequisites is the key. In this fast-paced world, how.many would want this approach, is the question.
  12. 1 point
    "Yad yada charati shreshta, tat tat devetaro janah, sa yat pramanam kurte, lokastanuvartate." Whatever the leader or the noble do, the others follow. Whatever standards they set, people behave accordingly. Leaders will always be dynamic and trend setters. They will form new teams with the available members. To emerge at the right time is the quality of a leader and if a wrong leaders emerges, they will not last long.
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