Karthik periasamy

KaiZen Kaikaku kakushin What it is? Small incremental changes Step Change Innovation Environment Small change in current situation Revolutionary changes in existing situation Complete departure from Current situation Risk Involved Less risk moderate Risk High Risk Frequency of change High(every day) moderate less Impact of Change Less moderate high

The point Peter Drucker is referring to is for tangible stuff and it is required to measure all areas/process wherever possible. So they need to be measured and baselined.Only then we will be able to track the progress either positive or negative and know whether the process is under control. Deming is misquoted in this case.What he means to say is that inspite of measuring all that is measurable we might still need to manage the non-measurable stuff as well.Inshort it would be not good to manage an organization/system just with the figures and the interpretations made out of them The other quotes by Deming clearly explains his emphasis data measurements and metrics: "In God we trust, all others bring data"

My answer choice is : A cause may be necessary but not sufficient for a problem to occur. By definition Root cause is the main or that single cause ,avoiding which we could prevent the failure. This also implies that there are other causes that can cause failure although the most significant one is the root cause. So fixing the root case is definitely necessary to avoid failure but not sufficient as there could be other causes which could still be enough to cause the failure

>>Personal Excellence is the pursuit of each individual to realise/achieve his highest potential and become the best possible version of oneself It is at the individual level >>Process Excellence is designing processes to achieve effectiveness and efficiency with minimum variation and minimal waste. It is at the process level >>Operational Excellence is promoting the culture of enabling employees with right tools, systems and leadership to meet customer expectations through sustainable continuous improvements. It is at the organization level >>Business Excellence, is a set of processes and management systems, which assists the organization in the pursuit and delivery of excellence in everything an organization does to achieve superior business results. Its is at the Level of Vision/Mission of the organisation