Jump to content

Rajesh Chakrabarty

Excellence Ambassador
  • Content Count

    66
  • Joined

  • Last visited

Community Reputation

2 Average

About Rajesh Chakrabarty

  • Rank
    Advanced Member
  • Birthday 11/17/1972

Profile Information

  • Name
    Rajesh Chakrabarty
  • Company
    Goli Vada Pav Pvt. Ltd.
  • Designation
    National Head-New Business Initiatives & Training

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Yes i agree that focussing on the sigma level alone is not the best way of looking at "lean six sigma" The improvement in sigma level is a long process and hence me lead to anxiety and impatience amongst the stakeholders.... The better way is to keep the shift sigma level as the long term goal and relish and encourage the small improvements in efficiency and effectiveness in the process brought in through the lean practices.
  2. In today's Business world , with the Start up culture in boom, most of the entrepreneurs are open to new concepts and techniques that will help them to achieve business excellence and drive it closer to their vision. For Business Excellence Experts and people who have studied both the approaches/ Philosophies i.e Six Sigma and Lean , understand that Six Sigma complements Lean philosophy by providing data centric tools and know-how to eliminate wastes and catalyze continuous improvement in the existing business processes . Both approaches, essentially have the same goals of making the existing
  3. In case of an objective to measure the customer satisfaction for the performance of an App Based Cab Service Provider, the obvious situation is that the prospect customer has downloaded the app and tried the services Here, the customer has taken the effort to download the app or already downloaded the app and then tried to book a ride- immediate need. Hence, in the quest to measure the customers overall satisfaction, following is the ranking I would suggest for the five metrics: 1) CES- It is important to measure how the customer felt about the effort / ease for him to download
  4. In case of an objective to measure the customer satisfaction for the performance of an On –Field Credit card Sales Process , the obvious situation is that the prospect customer has been approached by an on field sales executive/ agent. Here, the potential customer is approached by the sales executive at the customer’s domain. It is noteworthy that selling any BFSI product requires a great effort, Hence in the quest to measure the customers overall satisfaction, following is the ranking I would suggest for the five metrics: 1) CES- The Sale agent’s sales pitch and conduct determin
  5. In case of an objective to measure the customer satisfaction for the performance of an E-Commerce Website for Electronic Goods (Only for website) , the obvious situation is that the browser/ customer has opted to visit the website to either purchase or only browse the site to understand options (Window shopping). Here, the browser is definitely a person who is net savvy and a prefers the convenience of visiting a website from his current location. He has logged in to the site to either test the water or to make a purchase of a good which is a need for him. Hence in the quest to measure t
  6. In case of an objective to measure the customer satisfaction for the performance of a classroom training provider of courses for working professionals , the obvious situation is that the customer has already booked the slot for the CRT. Here, the customer has come to receive some training which is a need for him. Hence in the quest to measure the customers overall satisfaction, following is the ranking I would suggest for the five metrics: 1) CES- It is important to measure how the customer felt about the effort it took for him to learn / participate during the CRT. CES is best ap
  7. In case of an objective to measure the customer satisfaction for the performance of a Call Center for Credit card Support, the obvious situation is that the customer is already a customer and has called for some query or concern or Information- Basically an immediate need. Hence in the quest to measure the customers overall satisfaction, following is the ranking I would suggest for the five metrics: 1) CES- It is important to measure how the customer felt about the effort it took for him to interact with the Call Agent/support team. The customer’s experience , or the ease with whi
  8. In case of an objective to measure the customer satisfaction for the performance after sales in an Onsite Service for Electronic goods, the obvious situation is that the customer has already purchased the product and has visited the site for after sales service. Here, either the customer has experienced a defect in the good or probably needed to understand better, the working of the electronic good that he has purchased. Hence in the quest to measure the customers overall satisfaction, following is the ranking I would suggest for the five metrics: 1) CES- It is important to measur
  9. The “Inventory” is one of the seven wastages in lean Philosophy, which basically indicates: - excess material, - Work in Process(WIP) - or Finished goods. Any of the above 3, or all of the above 3, when is more than the immediate requirement, represents cash or monies held up in the form of material laying dormant- It is difficult to turn into cash quickly. The inventory also occupies space which is very dear in the current times with real estate prices on a continuous upward trend. The Causes for inventory can be many including- - Waiting ti
  10. This was indeed a great article. It gave an insight into the implementation of the basic complaint handling method, which subsequently puts forth the culture and values of the organisation. The Basic 5 Stepladders towards perfect execution is well covered by Ocada through: 1) Easy and simple accessibility – Very important for the customer to be able to reach out with ease …It gives indicates that the feedback is welcome and appreciated and hence the process is made easy for the customer. 2) Prompt Acknowledgement- Very important as with the advent of technolo
  11. I have come across one acronym GAME, which is closest to the DMAIC... Wherein: G=Gather Facts A= Analyse M=Make a SMART Plan E=Execute. Here, GAM covers the DMA and E (Execute) covers the I (Implement) The C (Control) is missing though.
  12. Example 1)Introduction of ordering kiosks in Restaurants-it has reduced the handoff in the process from the order taker to the kitchen. Example 2) ERP with accounting modules which help to align the creation of invoices automatically, based upon the indent raised by the customer. Reduces the process of handoff between the sales personnel and the accounts clerk. Example 3) Hand held Tabs for Planned Maintenance routine. The technician who is reviewing the PM uses a checklist in the application to check whether he had done everything as per the requirement and defined process flow. A
  13. I do agree on the point about a person having experience in the area of operations acquiring skill and technique.... This person can definitely be of great help to the project lead/improvement Manager.....especially for FMEA
  14. I would request all my colleagues who feel that project experience is not required, to empathize with the company that wants to hire . Let us refer to the analogy of a situation wherein a heart patient who has to choose between a MS in cardio without any experience in real operations and an MS in Cardio who has already performed successful operations.
  15. YES!! As the experience and the transferable knowledge gained from the project counts. The more the projects completed, the better.
×
×
  • Create New...