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General

False Alarm Or A Missed Alert, What Do You Prefer?

What would you prefer in your process - a false alarm or a missed alert? I am assuming that you are collecting data from your process and viewing it to judge abnormal behaviour so that corrective action can be taken. I am also assuming that the data you are collecting is continuous data, each value is independent of others and the data is normally distributed. False Alarm - A false alarm occasionally may be okay or you may never want it. It depends. However, too many false alarms can lead t

What's Cooking? You!

They say that if you put a frog into a pot of boiling water, it will leap out right away to escape the danger. But if you put a frog in a kettle that is filled with water that is cool and pleasant and then gradually start heating the kettle until the water starts boiling, the frog will not become aware of the threat until it is too late.   The frog's survival instincts are geared towards detecting sudden changes. Don’t most of us suffer from this short-sightedness? Aren’t we always obs

Learning From A Life Experience

As Uday and I were in the final year of our graduation, everyone around us was sure of Uday's future. They said Uday could sell anything. Others spoke highly of his emotional intelligence. Sounds like an instant marketing hit, doesn’t he? Well, so he was! Filled with the indomitable energy of a sales newbie and exuding charm he sped his way to step into the shoes of a Area Sales Manager after 5 years of introductory sales engineer experience.   Although he surmounted every prob

Leadership Interview: Wipro Consumer Care & Lighting.

Dr. Suresh Jayaram, from Benchmark Six Sigma (BSS) recently interviewed Mr. Ramesh Akella, Mission Head, Consumer Care and Lighting to get WIPRO's perspective on Lean Six Sigma. BSS: Can you tell us about the organizational structure at WIPRO and your roles and responsibilities? Ramesh Akella: I work as the Mission Head for Quality in the Consumer Care and Lighting division. I report to the President who in turn reports to the CEO, Mr. Azim Premji. The other major divisions at WIPRO are Inf
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Six Sigma And Career Focus.

Dear All,   To explain how Six Sigma impacts career and organizational focus, let me give you a real life example. One of my friends is an extremely successful sales professional with wonderful selling skills with little Six Sigma knowledge. In his previous job, he was leading Sales in an IT products (computers and IT hardware) company. His job profile rotated mainly around closing corporate deals initiated by junior Sales Executives.   He spent a lot of time in resolving quo
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Participant Interview : Debasis Pati, Bank Of America.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Debasis Pati who is an Assistant Manager at Bank Of America to find out how Six Sigma training has been shaping his career. BSS : Debasis, can you share with us details of your career journey? Debasis Pati: The journey has been quite satisfactory. I have worked with HSBC, IBM, TCS and Bank of America in the same order. While at HSBC, I worked towards SEI CMM Level 3 for China operations, and at Bank of America, I have had a ro
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Participant Interview - Rahul More, Cognizant.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Rahul More, who is a Manager, Quality Assurance at Cognizant to find out how Six Sigma training has been shaping his career. BSS : Rahul, can you share with us some details of your career journey? Rahul More: I started with a technology company after my post graduation 10 years ago in Sales and Marketing function. It was here that I got my first Six Sigma exposure. My initial Six Sigma projects were on receivables management
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Participant Interview - Vidyadhar Bhave, Music Director.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Vidhyadhar Bhave, who has worked in industries as varied as construction, BPO (operations, training and quality), Stock Broking, and is currently a Music Director. BSS : Vidyadhar, can you share with us details of your career journey? Vidhyadhar Bhave: I started with construction industry after my engineering (2.5 years), worked in a BPO operations (1.5 years), moved into training in BPO (6 months), worked in quality in BP
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Participant Interview - Sumit Chakraborty, Moser Baer

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Sumit Chakraborty who is an Assistant Manager - Business Excellence at Moser Baer to find out how Six Sigma training has been shaping his career. BSS : Sumit, can you share with us details of your career journey? Sumit Chakraborty: I joined in production as a Mechanical Engineer. Later, I moved into engineering group. Business Excellence was launched in 2005 at Moser Baer. Few people were selected from various function
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Participant Interview - Rakesh Sethi, Trident Group.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Rakesh Sethi, who is an Assistant Manager, Quality at Abhishek Industries (Flagship company of Trident Group) to find out how Six Sigma training has been shaping his career. BSS : Rakesh, can you share with us some details of your career journey? Rakesh Sethi: I started my career with some research projects as I have completed my PhD in Chemical Engineering. I have spent my last one and a half years in continual improvement pr
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Participant Interview - Vivek Madan, Avp In A Large Bpo.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Vivek Madaan, who is in a Six Sigma leadership role as an AVP at one of the largest multinational BPO organizations to find out how Six Sigma has been shaping careers and organizations. BSS: Vivek, can you share with us some details of your career journey? Vivek Madan: I got lucky as my first job after Engineering and MBA was an ICICI bank assignment in Six Sigma. After couple of stints in banks, I joined a large mult
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Six Sigma Mbb Interview - Manish Pharasi.

Vishwadeep Khatri (VK) from Benchmark Six Sigma recently interviewed Manish Pharasi (MP). MP has had a rich industrial experience of 13 years and his specialities include Global Exposure, Process Improvement experience in many industries viz. Banking, Telecom, Financial Services, BPO. Leadership in driving setting up Performance Management and Service Management Frameworks. Master Black Belt in Lean Six Sigma and Certified Master Trainer in Six Sigma & Quality. He has trained close to 1500 r
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Participant Interview - Shirshendu Roy, Senior Manager, Business Excellence, Tata Interactive Systems.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Shirshendu, who is Senior Manager, Business Excellence at Tata Interactive Systems, Kolkata to find out how Six Sigma training has shaped his career BSS: Shirshendu, can you share with us some details of your career journey? Shirshendu: After my B. Tech in Textile Engineering, my first job was as a technical officer at Aditya Birla Group. I contributed to the migration from Sybase to Oracle in the textile manufacturing uni
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Participant Interview - Shivaji Ghosh, Ernst And Young.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Shivaji Ghosh, who is Assistant Manager at Ernst and Young, to find out how Six Sigma training has shaped his career BSS: Shivaji, can you share with us some details of your career journey? Shivaji: While I was pursuing my B.Com, I started with my first job in Sales at Citibank in 2001. My next assignment was as a tech support agent at a call centre at Delhi. I progressed into call monitoring, coaching and feedback sessions so
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Participant Interview - Soumya Shetty, Praxair.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Soumya Shetty who is Manager - Operational Excellence at Praxair to find out how Six Sigma training has been shaping her career. BSS : Soumya, can you share with us details of your career journey? Soumya Shetty: I was working with Siemens in Manufacturing Quality when I underwent my Green Belt and Black Belt training from Benchmark. Black Belt gave me a career opportunity at Praxair as Assistant Manager. Currently I am heading Ope
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Participant Interview - Tina Arora, Avp, Kotak Securities.

Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Tina Arora who is an AVP in Kotak Securities to find out how Six Sigma training has been shaping her career. BSS : Tina, can you share with us details of your career journey? I have been working for 11 years in Marketing, Advertising, Customer Service and Financial Services (in that order) with companies like Intercraft Training, Falcon Advertising, Orange, Prudential, Kotak Securities. I started with Six Sigma in 2007 - Prud
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Participant Interview - Nalla Rajnikanth, Sr. Quality Manager At Csc.

On behalf of Benchmark Six Sigma, Vishwadeep Khatri interviewed Nalla Rajnikanth, currently working as Sr Quality Manager with CSC. He has undergone Green Belt and Black Belt training from Benchmark Six Sigma. BSS : Can You share with us details of your career journey till now? Nalla Rajnikanth: I did my MBA in Finance from Osmania University and taught mathematics for 7 years. I moved to software quality assurance. My first break was in consulting in ISO 27001 and software quality. I worked f
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Participant Interview - Guruprasad Ms, Associate Manager Quality With Tyco Electronics.

On behalf of Benchmark Six Sigma, Vishwadeep Khatri interviewed Guruprasad MS, currently working as Associate Manager Quality, with Tyco Electronics. He has undergone Green Belt and Black Belt training from Benchmark Six Sigma. BSS : Can You share with us details of your career journey till now? Guruprasad: Started as design engineer nine years ago, moved to quality management, and finally to business excellence. I did Green Belt from Benchmark Six Sigma (I was with Goemetrics Ltd at that tim
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Participant Interview - Nayan Veera.

On behalf of Benchmark Six Sigma, Vishwadeep Khatri interviewed Nayan Veera, who has undergone Master Black Belt training recently from Benchmark Six Sigma. BSS : Nayan, can you share with us details of your career journey till now? Nayan Veera: I started with Quality in my office and had undergone YB training in house and wanted to go for a higher level of training. Later was GB trained in the office and also took part in a few projects but that was not sufficient. I still wanted to enhanc
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Participant Interview - K Siva Kumar, Verizon Data Services.

On behalf of Benchmark Six Sigma, Vishwadeep Khatri interviewed K Siva Kumar, who has undergone Green Belt and Black Belt training from Benchmark Six Sigma. BSS : Siva Kumar, can you share with us details of your career journey till now? K Siva Kumar: I have 5 years experience in Quality in software sector. Management change and process dynamics were clear issues which were difficult to manage while I was working with quality. With Six Sigma, I have been able to talk in financial benefits lang
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Participant Interview - Gautam Kumar, Cisco.

Vishwadeep Khatri interviewed Gautam Kumar, who has undergone Green Belt and Black Belt training from Benchmark Six Sigma. BSS : Gautam Kumar, can you share with us details of your career journey till now? Gautam Kumar: I am an Engineer and MBA. I did my Green Belt when I had only two years experience. I have worked with Oracle and CISCO. I started with the profile of IT Analyst and graduated to Project Manager. We are cureently developing an analytic COE (center of excellence) at CISCO. BSS :
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Participant Interview - Manmeet Wilkhoo, Assistant Manager, Quality In Hr With Airtel.

On behalf of Benchmark Six Sigma, Vishwadeep Khatri interviewed Manmeet Wilkhoo, who has undergone Green Belt, Black Belt and Master Black Belt training from Benchmark Six Sigma. BSS : Manmeet, can you share with us details of your career journey till now? Manmeet Kaur: I started my career in August 2003 with Tata Honeywell (it was a campus recruitment). I moved to Lucknow with Birla Sunlife Insurance and was with them for 3 years. I had completed Green Belt while at Birla Sunlife. This job
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Participant Interview - Dr. J Pattanaik, Manager Operations, Health Hiway.

Vishwadeep Khatri interviewed Dr. J. Pattanaik , currently working as Manager Operations with Apollo Health Hiway who has undergone Green Belt training from Benchmark Six Sigma. BSS : Can you share with us details of your career journey till now? Dr. Pattanaik: Yes surely. I am a Medical Graduate with Masters in Health Administration. I was always interested in Quality in Healthcare and developed liking for Six Sigma early. I knew that Six Sigma is the most organized tool for Quality Manageme
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