Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Shirshendu, who is Senior Manager, Business Excellence at Tata Interactive Systems, Kolkata to find out how Six Sigma training has shaped his career
BSS: Shirshendu, can you share with us some details of your career journey?
Shirshendu: After my B. Tech in Textile Engineering, my first job was as a technical officer at Aditya Birla Group. I contributed to the migration from Sybase to Oracle in the textile manufacturing unit initially.
Within the same company, I moved into the Quality department and gathered initial knowledge through internet about Six Sigma. I did a small project in 2002 which was adjudged the one of the best QC project in an International Convention. This project was on reduction of soft waste generation in Air Jet Spinning and improving the quality of Air Jet spun yarn.
I realised that to grow in these field, I need to go through a course in Quality. I joined full time M. Tech course in Quality, Reliability and Operations Research from Indian Statistical Institute (ISI) Kolkata. I joined HCL technologies in 2005,after completion of my M.Tech and it was here that I came to know about Benchmark Six Sigma.
I am now working at Tata Interactive Systems (TIS) and hold the position of Senior Manager, Business Excellence . My role is a mix of QA and QC and I like to train my team members in an unconventional way. I like to cover topics like how quality helps, how it can impact our work and personal life, Quality tools, etc. I have been awarded with best trainer award twice..
Overall, it has been a satisfying career progress.
BSS: What is your future plan?
I have achieved some short term goals like
1. Achieving a brand for Business Excellence Group at TIS level
2. High employee satisfaction rating for Business Excellence Group
After completion of my PhD and gaining some more experience at TIS (as TIS always been an employee friendly and supportive towards learning), in the long term I visualize a teaching and training role for myself.
BSS: You have undergone Black Belt training from Benchmark. How was your experience?
Shirshendu: I found Benchmark Six Sigma Black Belt as a turning point.
1. The delivery was excellent.
2. Material was very good.
3. The atmosphere was friendly and convenient.
4. The arrangements were excellent.
The M. Tech course from ISI provided me with bookish knowledge and theory. The Black Belt from Benchmark opened my eyes to real world application. During the program, the knowledge sharing session with other participants has changed my way of thinking about Six Sigma..
Based on all the information that I have gathered, I believe that Benchmark Six Sigma is one of the best Institute for having six Sigma training. I have referred two of my friends for Benchmark Training. Both have undergone training, are satisfied and doing very well in their respective fields.
BSS: How has Six Sigma impacted your personal and professional life?
Shirshendu: Six Sigma as a subject has taught me to work with measurability everywhere. It has helped me bring in better focus and prioritization.
I have recently published papers on Six Sigma in journals (like International Journal of Industrial Textile, International Journal of Six Sigma and Competitive Advantage) and this has been an immensely satisfying experience. I am doing more research and you can see some more high value papers in coming period.
BSS: Any improvement suggestions for Benchmark Six Sigma?
Shirshendu: Benchmark seems to be proactive in bringing new elements. I am unable to visualize an improvement area for Benchmark.
BSS: What kind of Six Sigma projects have you been doing?What was the biggest challenge?
Shirshendu: I carried out a project in 2008 which was recognized as good project within TATA group and we got the recognisition for the same on 4th March 2009. This project focused on reducing defect generation in e-learning business. The project drastically brings down the, defects level and subsequently the level of rework percentage also reduced.
I think the biggest Six Sigma challenge lie in control phase. It is feasible to bring improvements in many projects but it is difficult to sustain them. I am very cautious about the control phase in all my projects. We have been able to sustain the benefits in the above mentioned project. The success of Six Sigma initiative requires help form the senior management, I have been able to make the projects successful because of Vision, Mission and Values of my company. TIS has sponsored my Black Belt training, has allow me to work in depth, provided the adequate help, resources for making the things better.
BSS: Thank you for your feedback and time & willingness to share your experiences with the Six Sigma