Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Tina Arora who is an AVP in Kotak Securities to find out how Six Sigma training has been shaping her career.
BSS : Tina, can you share with us details of your career journey?
I have been working for 11 years in Marketing, Advertising, Customer Service and Financial Services (in that order) with companies like Intercraft Training, Falcon Advertising, Orange, Prudential, Kotak Securities. I started with Six Sigma in 2007 - Prudential GB (life Policies). Reducing TAT for customer queries.
BSS: You have undergone GB, BB and MBB training from Benchmark. How has been your experience?
Green Belt - Extremely enriching experience and that was my first brush with Six Sigma. Found BSS through web search. Found lot of reviews and blog comments.
Felt very safe when I heard the introduction of the trainer. By the end of the course, I was very confident as I got good examples relevant to my situation. There was a lot of involvement, cross exchange of ideas in the session. One of the really amazing elements that was I did not feel rushed and a large curriculum got covered in a very interesting manner within four days.
Black Belt - I had decided that I shall be completing my journey with Benchmark Six Sigma. I did my Black Belt with Benchmark Six Sigma in 2008. With the trainer, I discovered lots of statistical concepts. The course material was wonderful. The trainer allowed time for questions and the sessions were wonderful learning. At the end of the course, I felt that I was in an authoritative position. After Black Belt, I trained my managers on Six Sigma topics.
MBB - The program makes me feel complete with tools, techniques methodology and implementation. I am confident of mentoring at least 5 GB projects. The session was full of knowledge sharing, excellent examples. It was like a close knit group enjoying and learning well at the same time. Topics like DOE, Simulations got covered in detail. I am confident of improving yield, reducing waste, reduce defects.
BSS: Which Six Sigma tools have you applied more often?
We are using most of the tools covered in Benchmark training. I have been making use of MSA, RCA, hypothesis testing, FMEA. Fishbone and Pareto analyses.
BSS: What kind of benefits have you derived due to Six Sigma knowledge?
I can say that Six Sigma knowledge has been instrumental in my career growth. I joined as a senior manager in Kotak Securities. It has helped me in identifying areas to pick up a projects. I have measured my processes with Sigma Levels.
BSS: How has your job profile been impacted by Six Sigma expertise?
There have been monetary benefits through process improvements and FTE benefits.
BSS:- What career direction do you see for yourself in the coming period?
I plan to grow in operations area. There are bottlenecks in operations. I can visualise myself growing well. With professional networking and experience sharing, we can all even faster. Driving change is easier being in operations.
My next step is to do Lean through Benchmark.
BSS: Do you have any improvement suggestion for Benchmark Six Sigma?
More examples related to customer service should be added. There should be more MBB sessions in one year.
BSS: Thank you for your feedback and time & willingness to share your experience with the Six Sigma community.