Vishwadeep Khatri from Benchmark Six Sigma recently interviewed Vidhyadhar Bhave, who has worked in industries as varied as construction, BPO (operations, training and quality), Stock Broking, and is currently a Music Director.
BSS : Vidyadhar, can you share with us details of your career journey?
Vidhyadhar Bhave: I started with construction industry after my engineering (2.5 years), worked in a BPO operations (1.5 years), moved into training in BPO (6 months), worked in quality in BPO (6 months), joined the process excellence team in BPO (1.5 years), Led process Excellence in Stream (1 year). My next assignment was about running Six Sigma projects in Motilal Oswal Securities (1 year). I am now a full time music director. Two of my latest Hindi and Marathi releases are due in July and August.
BSS: You have undergone Black Belt training from Benchmark. How was your experience?
Vidhyadhar Bhave: The training was excellent. Some of the exercises were so good that the complex topics became crystal clear in small time frame. The QFD exercise was so unique - I have not seen it being covered so well by any training provider.
BSS: How has Six Sigma shaped your career?
Vidhyadhar Bhave: I got my first Six Sigma exposure when I was in BPO ops role. It has had been the single most influencing factor in my career. In addition to the statistics part (which I had some exposure even before Six Sigma), the soft elements - the project approach, the approval mechanism, involving people to get acceptable and powerful decisions; all are wonderful aspects.
BSS: What kind of Six Sigma projects have you worked on? Do you still use Six Sigma?
Vidhyadhar Bhave: At e-funds, I was part of a team that did integration of three processes using Six Sigma. At Motilal Oswal, bringing down the median TAT of first transaction for new users from 12 days to 5 days. These are the two good ones among many that I mentored and led.
You may be surprised to know that I still use Six Sigma as a Music Director. Converting VoC into CTQ using QFD is one approach I can share with you. When a client asks for music, I need to know the type of song in their language. I convert it into CTQ's that my people can relate to. QFD framework makes things easy. We know what to ask and how to convert it into our language
BSS: Which Six Sigma tools have you applied more often?
Vidhyadhar Bhave: I worked with non parametric tests, MSA, QFD and FMEA most often.
BSS:- What direction do you see for yourself in the coming period?
Vidhyadhar Bhave: I wish conduct Six Sigma training and consulting assignments as an outside consultant along with my music direction. I would like to help small industry owners realize the benefits.
BSS: Do you have any improvement suggestion for Benchmark Six Sigma?
Vidhyadhar Bhave: It would be good if duration of BB is increased and it is converted to phases instead of single stretch.
BSS: You shall be pleased to know that both your suggestions are already implemented now. I am sure your feedback must have been one of those which led us to this change. Thank you for your time and willingness to share your experience with the forum members.