Q1 - How would you define, compare and contrast the following terms - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? 

 

(In your answer to this question, please explore these in detail and you may like to cover the following and more - You may like to explain how these are related. You may like to mention if it is possible to achieve one in absence of another? What should an Organisation actually pursue? What kind of approaches, techniques do you think are naturally likely to be included in these terms, etc.)

 

You may like to carry out research over the internet, talk to your partner, and colleagues while framing your response. Each club may submit maximum two responses, one by each member. Please write the answer in your own words. Please do not copy and present someone else's explanation as your own. As Excellence Enthusiasts, we are against plagiarism. 

 

 

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My simple take in this is that the relationship described in this is reversely related i.e. Business Excellence cannot happen without Operational Excellence which cannot be achieved with no Process Excellence which in turn cannot be conceived without Personal Excellence. In other words, excellence of a business is directly interlinked to the personal excellence quotient of its founders, core members and its employees. A sense of desire to achieve self excellence in individuals leads to defining excellent process in an organization which leads to operational excellence within business units which ultimately leads to the company or the business a whole to excel.

The term excellence refers to highest level of performance. The terms Process Excellence, Operational Excellence and Business Excellence, all imply team performance. While varied interpretations are possible for the definition and scope of each of these 3 terms, it appears that we have been continuously trying to emphasize totality in the coverage of excellence. Starting with process, it has been re-scoped as Operations, then further re-scoped as Business. Whereas the term 'Personal Excellence' points to an individual performance. While individual excellence could be an important enabler to attain Business Excellence, what is more important is that so long as the personal excellence fosters into team excellence, it is fine.

 

While the pre-requisite of personal excellence may be debatable for attaining Business excellence, the other two factors viz. Process and Operational excellence are certainly a must. Organizations ultimately have to pursue Business Excellence, which will encompass the Process and Operational excellence. The predominant tools and techniques for Business excellence would include Strategic ones related to Business Process Management, whereas for Operations and Process Management, it will be the tactical tools. Approaches relating to Cultural aspects will be important all round for facilitating the awareness, acceptance and involvement of change.

Let’s define personal excellence since the rest is defined by the companies.  A combination of personal values, skill (both hard & soft), communication, interpersonal relations and abilities to judge, discriminate and make a decision falls under the personal excellence. 

But when should one use what quality is up to the individual’s wisdom?

 

Personal, Process, operational and business excellence are indeed related.  A group of personal excellence leads to process excellence.  A combination of personal and process excellence leads to operational excellence which eventually leads to business excellence.

The ultimate goal is to excel in business.  However, Personal, process or operational can be substituted or interchanged to meet the ultimate goal.  A process that is immaculately planned and successfully implemented can be an alternative for personal excellence, indicating a successful operation.

Having said this, the organizations should focus on Personal and operational excellence.

A combination of people and processes -leads to business excellence.  100% people oriented or 100% process oriented is not a healthy ambiance. 

Two decades back, when people had personal values and aligned themselves towards the business goals – people oriented companies were successful.  The decline in values encouraged process implementations.  Hard core process snubs creativity.

 

When  fragmented  a group of Personal excellence eventually leads to business excellence.  

 

Business Excellence 4 Sept 2017.docx 

 

Define, Compare and contrast Personal Excellence, Process Excellence, Operational Excellence & Business Excellence.

 

1. Personal Excellence: - Is a state of an individual or any person in which the individual or a person inherits an excellent or highest level of ability to be fully aware and to be fully able to rightly work upon one’s own strengths and weaknesses. This is a state that a person or an individual has reached upon experiencing the higher degree of self-evaluation & at which the person or an individual can guide other person or persons to make them be able to reach the state of excellence.
2.  Process Excellence:- Is a control of any process in order to be able to course with higher degree of efficiency & effectiveness. This is a state at which the process could deliver exactly the right required output.
3.  Operational Excellence:- Is a state of operations in which the operations are running exactly as per the expectations of the Business by having the excellent processes in place with excellent team working on Operations
4.  Business Excellence:- Is a state in which the Business has reached to a level where it becomes remarkably successful in achieving the set vision and by fulfilling all the expectations from the trail of  the business in parallel. This is the state in which a business itself becomes the way of life.  

  

Business Excellence is more of a macro level where it is very important that it surpasses the states of Personal Excellence, Process Excellence & Operational Excellence. It is not so easy to achieve the Business Excellence unless an individual, process & operations are contributing towards the whole of the agenda.

 

Personal Excellence is more of a micro level & is very important as without this it is very hard to achieve any further steps/state of excellence either in Process, Operations or in Business.

 

Process excellence is directly contributing to Operations & further to Business to achieve higher degree of excellence. Operation Excellence follows Personal & Process excellence.

 

It is highly impossible to achieve Business excellence state without being excellent as a person or an individual contributing to the Business, without having an excellent process & operations.

 

Business excellence is the final result of Personal, Process & Operational excellence.

 

An Organization must make sure that it empowers every individual to be able to involve to the fullest extent possible. It is an individual who can actual make a big difference in the whole of the Business. According to me it is finally the individual who can design & lead the right process, who can identify the right tools and techniques in order to perform to a level of excellence.

Finally it is an individual who can bring the business as the way of life as the life in the business is finally the individual itself, despite the business is fully correlated to customer or market in its business sense.     

 

Group 14: Srinivasa Vampathi & Abhijeet

Excellence is improving from a level to a better level.

 

It can be a smart goal & improving to achieve as a individual ,it can be a improvement related to a process in detail with macro improvements, also it can be a operation wherein a bunch/ group of processes are focused to achieve improvement, and when many operations are worked to achieve an improvement in a business.

 Basically the common factor is to focus & achieve small small improvements to achieve a success.
 

Individual excellence can be explained as improvement  in the performance standard, related to a good quality talent.

 

A process excellence (PEx) can  be an improvement that reduces variation & minimises /eliminate non value adding activities to achieve a consistent process output.
 

Operational excellence (OPEx) could be more of a culture/ a habit that optimises different processes people,& resources to achieve a optimal output. A chain of good initiatives.
 Once you achieve a successful OPEx and a overall improvement culture with a consistently delivering growth it can be said as Business Excellence.

Definition:

 

Process Excellence: It is a methodology focusing upon continuous improvement by designing and mapping detailed process steps that helps removing wastes and increases the efficiency.

 

Personal Excellence: It is an ability to enable oneself to create solutions in every possible situation. To enable yourself think sequentially to control and manage yourself in emotional and mental state. This deals with self-confidence, personal goals, vales etc.

 

Operational excellence: In every organization there is a flow of value/services to the customer. Operational excellence is the process of making the flow virtual to every employee so that they can fix if any gap exist before the flow gets breakdown (before reaching to the customer)

 

Business Excellence: It is an overall process of achieving the results by applying outstanding methodologies and frameworks based on fundamental set of values. BE focusses on systematic and fundamental approach in a structured way to increase overall efficiency.

 

Comparison:

 

Process excellence- focusses on a single process at a time

 

Operational excellence: includes Process Excellence plus some focus on support functions like HR and Administration (enabling operations perform at par)

 

Business Excellence- Includes Process Excellence and Operational Excellence focusing on pragmatic and improved results for all the stakeholders in the organization.

 

Personal Excellence: Personal excellence exists in all the above mentioned. It is empowering people to form a Process, Operation and overall Business Excellence.

Personal excellence: Making ourselves competent by bringing out our own capabilities. Striving to become better day by day

Process excellence: Superiority in the execution of processes for consistent delivery with minimum variation and minimum waste.

Operational excellence: Transformation of core process and also the support processes by impacting the change in organisation’s culture

Business excellence: Creating Strong processes, strategy and communication for delivering outstanding results to stakeholders.

 

Personal, process, operational and business excellence are interrelated, these four can be arranged as concentric circles with smaller circle to a subset of larger one in the same order. Making ourselves excellence leads to thinking for process excellence. Improved process supports the peer processes and brings out operational excellence. An organization having excellent processes and products with strategy and communication gives outstanding results leading to Business excellence.  

 

Implementation in the order of personal, process operation and business excellence makes the organization to achieve sustainable results. Out of box thinking and sustainability in implementing the change can be the natural tools for achieving the excellence.

Personal Excellence is: “To touch others’ lives, help them achieve their highest potential and live their best lives.” No matter who you are or what you do, thinking that you have unlimited potential to achieve everything you have ever wanted by evaluating strength and weakness and later focussing on areas of improvement 

 

Process excellance is the one which Icreates a framework for continuous process and business performance improvement. Process Excellence sets standards and help us to deliver measurable performance in everything we do

 

Business excellence is Business Excellence is often described as outstanding practices in managing the organisation and achieving results, all based on a set of fundamental concepts or values like below,

1. Shared Strategic Direction
2. Process Design & Improvement
3. Performance Measurement & Feedback
4. Knowledge Capture & Leverage
5. Leadership & Management of Change

 

Operational excellence is A creation of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.

Excellence :  Excellence is defined as the quality of being extremely good 

 

So what is Personal excellence? In simple words, setting up the bar higher [benchmark] in whatever activities, the individual(who is compared with the rest) does.

 

Process Excellence:
Providing an environment where the processes are highly stable and controlled with a minimal or no variation and with minimum or no wastage(Muda). Focus is on continuous improvement to ensure processes are highly stablized

 

Operational Excellence:

It reflects the way how as a person, unit, you or your team/organisation excel at parameters such as Cost, Human Resources, scope, time, quality etc.,. By excelling at this, the provider of a service, can provide value to the customer with optimal/maximum efficiency.

Business Excellence:

It is through which you make your business, with effective strategies ,efficient business plans , best business practices so that  optimal results are achieved at a sustained rate.

 

How each one is related to the other one(s):

Personal Excellence is directly tied to Process Excellence. If and only if the individual is interested to adhere to the processes laid out, then process excellence or for that matter any other activity can be successful . If the cultural shift/mindset is not there amongst the individual/team , then no change would work. This can be represented by the formula :
      Quality of the solution (Q) * Acceptance of the solution (A) = Effectiveness of the solution (E).

 

Unless there is an acceptance to any thing (which is the human part) nothing can be done. So if the individual has the desire to excel at his/her work, then he/she

would strive to make sure he/she/the organization achieve Process Excellence.
 
Process Excellence provides a way for continuous improvement. Purpose of process excellence is to streamline all the processes , make them stable and in the process to achieve minimal degree of variation and minimal wastage. By having a process excellence system in place, grey areas in Operational excellence and Business excellence can be identified and improved/rectified upon.

 

Practically it is difficult to achieve excellence in one when another one is absent. For instance, Business and Operational excellence would require process improvements. If streamlining does not happen there then there is no excellence in Business and in Operational aspects as well.Similarly without human intervention or the elevated mindset of the individual, it becomes difficult to successfully run the processes at a top-notch.

 

From an organisation perspective, the organisation should  

1. Provide a conducive environment to work with wherein by individuals can be encouraged to share their ideas/thoughts and create a transparency, making them feel belonging to the organisational/unit's problems/constraints (Personal Excellence)
2. Encourage individuals to showcase their creativity in designing/providing solutions to problems (Personal Excellence)
3. Create Challenging contests and rewarding people on various categories such as best creativity,best solution, optimal solution,... (Personal Excellence)

 

1.  Setup process standards and metrics for each parameter(Define the expectation).Set the Upper & Lower limit & also customer specification limits (Process Excellence)
2. Conduct awareness sessions on process expectations with reasoning and justifications. Provide details with SMART goals (Process Excellence)
3. Ensure that individuals/teams adhere to the standards with constant monitoring through Audits/Inspections/reviews. (Process Excellence)
4. Look out for scope for continuous improvements periodically and accordingly adjust the process baseline if required. (Process Excellence)

 

1. Define the Operational parameters that requires excellence. (Operational Excellence)
2. Conduct awareness sessions to key stakeholders on those operational parameters and provide the plan on when and how to achieve them (Operational Excellence)
3. Ensure the status of operational excellence through Project Management Reviews/status reports and other similar artefacts and address the deviations (Operational Excellence).
4. Preserve the best practices that were followed to achieve Operational Excellence (Operational Excellence)

 

1. Define the strategies/plans needed for improving the business results (Business Excellence)
2. Define the best practices in getting business-oriented goals/activities done (Business Excellence)
3. Conduct Confidential meeting with key stakeholders and provide the envisaged plan to them and convey your expectation (Business Excellence)
4. Conduct monthly/quarterly review meetings with respective units and look onto the 4-quarter dashboard. (Business Excellence)
5. Get Business Mgmt section of Customer Satisfaction Survey from the customer to see if organisation is in target with its objective  (Business Excellence)
6. Document the outcome of the business results and the effective means to achieve them (Business Excellence)

Personal excellence is purely based on individual contribution rather than group contribution. Personal excellence individual are those who think out of box and strive to put quality, dedication, hard work & commitment for any activity been undertaken and also strive to achieve the work on timeframe without any duplication efforts. Always ensure that there are single point of contact for any core activity been undertaken. Moreover the growth ratio of Personal Excellence is high when compare to normal individual.

 

Process Excellence is a concept which aims to ensure the process is simple, faster and more user friendly concept with very minimal resources required for achieving the task. There is no uniformity in the process which is subject to change (if required) on periodic interval basis on the customer demand for continuous improvement. Process Excellence is designed basis on cost, time, company’s goal, system, market conditions, competitors & customer demand.

 

Operational Excellence: Process Excellence will focus only on the related process which vary from each department, unit etc., whereas the Operational Excellence is a broader concept which deals with end to end operational activity and it is combination of various group's, department's & unit's. Process Excellence will be one of key process in overall operational excellence flow chart. Operational Excellence will be effective only with the combination of Personal Excellence & Process Excellence. It is an on-going process and need to focus on each stage of the flow chart for effective improvement. Operational Excellence is designed basis on the cost, time, company’s goal, system, market conditions, competitors & customer demand.

 

Business Excellence aims to control the market over their effective strategy planning & concept. Even a worst product can provide more revenue if the Business Excellence is strong. It is a long term concept which required deep drive study, analysis, planning, cost estimation, end target result & Time frame for completion of each phase. It aims to meet the profit ratio of the company as per the strategy plan.

 

To achieve the company’s goal & end result, all the above four excellence is required which is interlinked with each other as a chain reaction. Even if any one of the above excellence is absent then the end result may subject to change at any stage of the company cycle.

Personal Excellence - Personal excellence is a concept. It means striving to become the best possible expression of who we are on a core level.

Process Excellence - Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. It is the domain of Six Sigma and Lean." 

Operational Excellence -Operational Excellence is an element of organizational leadership and organizational intelligence that focuses on meeting customer expectation, all while stressing the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.

Business Excellence - Business Excellence is often described as outstanding practices in managing the organisation and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organisation should operate.

 

Comparison:

Process Excellence – effective, efficient processes

Operational Excellence – process excellence plus some attention to HR, culture and systems thinking

Business Excellence – the pragmatic pursuit and delivery of outstanding results for all stakeholders

Personal Excellence - concept of one's self excellence, to derive best in him.

 

Contrast - Operational Excellence can be used in absence of process excellence. However for an organisation's best interest Operational Excellence, Business Excellence and personal Excellence are equally important.

 

Excellence is improving from a level to a better level.

It can be a smart goal & improving to achieve as a individual ,it can be a improvement related to a process in detail with macro improvements, also it can be a operation wherein a bunch/ group of processes are focussed to achieve improvement, and when many operations are worked to achieve an improvement in a business.

 Basically the common factor is to focus & achieve small small improvements to achieve a success.
Individual excellence can be explained as improvement  in the performance standard, related to a good quality talent.
A process excellence (PEx) can  be an improvement that reduces variation & minimises /eliminate non value adding activities to achieve a consistent process output.
Operational excellence (OPEx) could be more of a culture/ a habit that optimises different processes people,& resources to achieve a optimal output. A chain of good initiatives.
 Once you achieve a successful OPEx and a overall improvement culture with a consistently delivering growth it can be said as Business Excellence.

Creating an idea is personal excellence. 

Creating efficient process for that idea is process excellence. 

Executing that idea effectively is operational excellence. 

Gaining profits through that idea is business excellence. 

A management approach of an organisation, centered on quality, based on participation of all its members and aiming at long term success through customer satisfaction and the benefits to the members of the organisation and the society at large.

Define, compare and contrast - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence?   

Personnel Excellence - Organized approach as an individual to make sure there is value for money in terms of effort spent towards team or organization vision.

 Process Excellence - This is organized approach to conduct a process which ensures there is efficient and effective conversion of inputs in to customer value

 Operational Excellence - Organized approach to conduct a function which operates in an efficient and effective way to create value for money invested. Focusing on within and across functions operations. This contributes to build culture.

 Business Excellence - Organized approach to enable business to get value for their money. Business and Operations goal being well connected.

 

Relation between all these: Each form a building block to enable the other at next level.

 It may not be easy task to achieve one in the absence of the other. Even if it be achieved, results will not be top class.

 Organization should focus on pursuing personnel excellence and process excellence as their basic need. Once the maturity is gained and this becomes culture, next step would be to build in Operational Excellence, strengthening various functions and ultimately see how all these are contributing to Business Excellence. In case of any gap bridge them and build a world class excellence culture.

 Approaches and techniques would range from basic aspects of Personnel Excellence, like well-organized plan as an individual member of the group. Organized way of managing time, creating goals that aligns with the organizational vision. Strong mechanism to keep check on the progress and make course correction and faster pace.

 For Process Excellence, focus should to be adopt industry practices and make sure they are analyzed and aligned to need to that particular business rather than blind implementation. Make sure people appreciate the fact of how process help build the excellence culture.

 For Operational Excellence, it’s critical to build cross functional collaboration and common goal and vision that aligns to organizational goal. Play with mindset of encouraging each other as function to organize the resources well to become more efficient.

 

For Business Excellence, build a culture where customer becomes partner in excellence journey. Make sure the customer needs are effectively converted in to vision of company and further effectively translate those to next level objectives till the lower most level in the organization.

 

 

Personal Excellence:

Producing your best in any given situation, within or without a conducive environment to do so; Strive to be better than last time, every time

People who believe in personal excellence always compete against themselves and their own performance last time. They don’t let environment come in the way of their performance. When they believe they have given their best, they are happy and satisfied, and see no reason to give up even when their best hasn’t been good enough to achieve desired results.

Such people always strive to be better next time. And they succeed.

Success comes from personal excellence, personal excellence comes from true passion, true passion comes from deep interest; so work on what deeply interests you and you will achieve long term success.

 

Process Excellence:

Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. It is the domain of Six Sigma and Lean.For some, this is operational excellence

Process Excellence is improving the process which is value adding to the business, by removing the unnecessary waste in the process, which is not adding value to the process. This is more to bring agility and standardization through customized solution both to internal customers and external customers

Process excellence is a part of Operational excellence. Although the tools, framework may be similar.

Process Excellence methods and tools, including Lean Management, Six Sigma Methodology, are core competencies of Operational Excellence organizations and utilized to achieve the organization's strategic and operational objectives and goals.

Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. It is the domain of Six Sigma and Lean

 

PROCESS EXCELLENCE - LEAN MANAGEMENT:

The primary objective of the Lean Management methodology is to continuously reduce the lead time of an organization’s service, manufacturing, and support processes. Process lead time is defined as the average time it takes to complete the entire process - from start to finish - including time waiting between the different processing steps or activities of the process

 

PROCESS EXCELLENCE - SIX SIGMA METHODOLOGY

The primary objective of the Six Sigma methodology is to improve the performance of an organization's manufacturing, service or administrative process by eliminating or at least reducing variation in the outcome of that process. Six Sigma acheive this objective by identifying, quantifying and eliminating the sources of that variation.

Operational excellence is deeper than Process Excellance. It builds on the concept of end-to-end process flows in core and support processes, including organization’s culture (and with it HR) in its domain. It requires the organization to ensure staff understands how the organization works as a value creation system, and to have structures and empowerment that enable people to fix problems when necessary

Business Excellence is broader still. It holds the whole organization, including strategy, communication with all stakeholders, and – critically – the organization’s results. An organization can have excellent processes and products but if its strategy is wrong or if its results are poor, it still has a long way to go to achieve Business Excellence

When we talk about excellence the first quote that came up to my mind is “Excellence/Perfection is not a destination; it is a continuous journey that never ends.”  by Mr. Brian Tracy.

The word excellence is derived from the Latin word excellere (which translates to Surpass) so when we talk about excellence it can be defined as the condition or state which surpasses the expectations and delights the user who is constantly on the lookout for improvement.

Terms - Personal excellence, process excellence, operational excellence, and business excellence are interrelated and it is not possible to achieve one in the absence of another.

 

Being a strong believer of taking one step at a time, would like to summarize the way excellence can be achieved in any discipline (personal/process/operational/business)

1. Self-examination and the desire to be better and raising the bar from the current scenario – winning the mind of self and other leaders
2. Selecting right goals and their duration: short, medium, and long - ownership
3. Evaluating strengths and weakness – key performance results
4. Placing entire focus on areas that need to be improved: what needs to be done, how it needs to be done, by when it needs to be done – strategy
5. Identifying solutions/improvement plans, verifying whether the solutions/plans will bring about benefits (top line/bottom line) and implementing the improvement plan, reviewing with stakeholder, gather feedback and review.

The above 1-5 steps need to be constantly worked upon to remain relevant and create value.

Question :

Define, compare & contrast the following terms – Personal Excellence, Process Excellence, Operational Excellence and Business Excellence.

 

Answer 1:
Personal Excellence is the ability to create solutions in difficult solutions to enable yourself to successfully overcome the problems. This means “self-management”.

Process Excellence is improving the way businesses create and deliver value to customer.

Operational Excellence is an element of organizational intelligence that focuses on meeting customer expectations while stressing the application of a number of principles, processes and tools towards sustainable improvement

Business Excellence is using exceptional practices for managing the organization and achieving the desired results, all being based on fundamental concepts or values.

Personal Excellence is managing self and striving to overcome difficulties individually. 
Process Excellence results in effective and efficient process as a result of personal excellence. It helps improve Operational Excellence of the organization by focusing on developing and delivering consistently near-perfect products, processes and services.
Operational Excellence is process excellence with additional focus on cultural and systemic improvements.
Business Excellence is the most broader of all since it is for the entire organization, .i.e. the entire organization having best processes delivering outstanding results for all.

Hence Personal Excellence is a subset of Process Excellence which in turn is a subset of Operational Excellence which finally is a subset of Business Excellence. 
 

To define the above I will start with defining Business Excellence: Business excellence is often described as outstanding practices in managing the organization and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organization should operate studying each other's operational styles. The most common model include;

• Baldrige (MBNQA)- used in over 25 countries including US and NZ
• European Foundation for Quality Management- Used throughout Europe
• Japan Quality Award Model-used in Japan
• Singapore Quality Award Model- Singapore

The most popular and influential model used in the western world is Malcolm Baldrige Award Model which consists of practices that are incorporated into six approach categories:

• Leadership
• Strategic Planning
• customer and market focus
• Measurement, Analysis and Knowledge Management
• workforce focus
• Process management
• Business results

The model revolves around values like Visionary leadership where there is organizational and higher leadership commitment for achieving excellence, Customer driven Excellence where goals of the organization are made to satisfy ever changing customer demands, Organization and Personal learning to include People and its operations towards excellence, Valuing employees and Partners to have everlasting engagement for excellence, Focus on the future, Managing Innovation, Management by Fact, Social Responsibility, Focus on Results and Create Value and Systems perspective throughout.

Now to define operational excellence the philosophy of the workplace is built around problem solving, team work and leadership results in the ongoing improvements of the Organization. the process involves focusing on the customer needs, keeping the employees positive and empowered and continually improving the current activities in the workplace. Several tools like applying Lean Six Sigma, TOC are used.

Process excellence is about process effectiveness and efficiency of the operations handled by an organization. It requires processes to be designed and improved for consistent delivery with minimum variation (applying six sigma) and minimum waste (applying Lean). This will strengthen to meet the objectives of operational and business excellence.

Personal excellence is being the excellent personal assets for the organization in which the people continuously evolving themselves with agility to bring about continual improvements in the processes they are involved helping meet the organizational goals.

In nutshell  the relationship is as below

Personal Excellence leads to ---> Process Excellence leads to ---> Operational Excellence leads to ---> Business Excellence

Business Excellence drives ------>Operational Excellence drives ------>Process Excellence  drives ------>Personal Excellence

Personal Excellence

Personal Excellence is the excellence which a person continuously strive to achieve in his / her emotional, physical, mental and spiritual realms. It involves factors like commitment and adherence to  discipline, will, habit transformation through daily routine and rituals, meditation, self-awareness,, mindfulness , self –control, self-improvement. Personal excellence is the root. Success of individual in his personal and professional realms seems in direct proportion to the level of personal excellence that he/she has achieved. It is a continuous journey.

 

Process Excellence

Process Excellence is related to excellence in a specific process. It strives to achieve continuous flow in a process through the identification and removal of wastes, bottlenecks and constraint shifting. Output of process excellence is cycle and lead time reduction, waste reduction, increased process throughput, profit, employee & customer satisfaction. It is a continuous journey.

 

Operational excellence

An operation may consist of several processes or a single process. Operational excellence is similar to process excellence if only a single process is involved in an operation. However. if multiple processes are involved, then operational excellence will comprise of excellence in individual processes involved in the operation.

 

Business excellence

A business may comprise of several operations. Business excellence is similar to operational excellence if only a single operation is involved in a business. However. if multiple operations are involved, then business excellence will comprise of excellence in individual operations involved in the business. Output of business excellence is maximization of effectiveness of business in meeting or exceeding customer value expectations and using continuous improvement to drive business results.

All of the above mentioned are strongly related to each other . All of them are continuous. Wherever people are involved, all excellence starts from personal excellence which in turns positively drive process excellence. Process excellence in turn drives operational excellence which in turn drives business excellence.

Aim of all improvements projects should be business excellence !!!

Business Excellence can be achieved with Process and Operation Excellence.

Personal Excellence is foundation/drive for any Excellence initiative and thought process. 

Before defining these terms its important to know their sequence. Personal Excellence leads to Process Excellence which leads to Operational Excellence further leading to Business Excellence.
Excellence is the highest peak that a person, a process, an operation or a business can attain. The latter cannot exist without the former. Any process improvement techniques (like lean) apply to all four just that the context changes. e.g. Lean philosophy is designed to eliminate wastes
Lean philosophy adopted personally, changes ones thought process, who applies to a process to eliminate non value adding activities, which in turns increases operational efficiency by reduced costs  resulting in exceeding business objectives based on the Balanced score card

 

Excellence according to dictionary meaning implies quality of being outstanding or being extremely good.  Process excellence as understood implies surpassing both in efficiency and effectiveness and it requires process to be designed to deliver consistent quality with minimum variation and waste, while operational excellence includes process excellence plus attention to culture, System thinking attention to HR, while Business Excellence implies evolving successful strategy to excel in business and the common denominator for all the above excellence is Personal excellence.  To sum up the following is the equation.

Process Excellence= Personal Excellence+ Improving Efficiency and Effectiveness

Operational excellence= Process Excellence+ Attention to culture, HR etc

Business excellence= Process Excellence+ Operational Excellence+ Evolving successful strategy for business

The common denominator in all the above excellence is Personal excellence.  To me Personal excellence encompasses the ability to regulate mind without being slaves to ones wishes, learn basic skills and apply to maintain good health which includes correct method of brushing teeth, art of mastering to take right food at right quantity and time, art of having quality sleep, have good discipline to use time productively, communicate correctly under all circumstances without any raise in voice i.e being responsive than being reactive.  To quote Lalaji “A cultured tongue rules kingdom of heart”. Learning techniques to evolve one’s consciousness. Personal excellence just not confined to excelling in body and mind but it also involves evolution of soul, to quote Rev. Kamleshji Patel “With a pure conscience, even a rabbit acts like a lion and with a compromised conscience (impurity-filled conscience) even a lion will behave like a rabbit

21 hours ago, Vishwadeep Khatri said:

Q1 - How would you define, compare and contrast the following terms - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? 

 

(In your answer to this question, please explore these in detail and you may like to cover the following and more - You may like to explain how these are related. You may like to mention if it is possible to achieve one in absence of another? What should an Organisation actually pursue? What kind of approaches, techniques do you think are naturally likely to be included in these terms, etc.)

 

You may like to carry out research over the internet, talk to your partner, and colleagues while framing your response. Each club may submit maximum two responses, one by each member. Please write the answer in your own words. Please do not copy and present someone else's explanation as your own. As Excellence Enthusiasts, we are against plagiarism. 

 

 

Remember - Your answer will not show when you submit. It will be made visible only at 4 PM tomorrow. May the best answer win. All the best! 

 

Cheers to the Spirit of Excellence! 

 

This is the Excellence Ambassador Episode 1 - Only registered and approved club members will be able to respond to questions between 4th September and 29th September 2017. One daily question is announced at 4 PM on each working day and will be closed for responses at 4 PM on the next working day. Once responses are locked at 4 PM on next day, they will be made visible to everyone. Each Excellence Ambassador (and other readers) will be asked to vote on the answers of the day by upvoting or downvoting. The voting will close at 6:30 PM and best response will be selected out of ranked responses at 7 PM. One response will be marked as the best answer and will remain on our forum as a reference for future visitors. Together, the Excellence Ambassadors will build the best Business Excellence Glossary.

 

Personal Excellence, Process Excellence, Operational Excellence and Business Excellence

First let me define the answer for each phrase separately.

 

Personal Excellence: Is to give the best result without any error as compared to the previous assigned task.

Process excellence It is make sure the assigned team ot the team which we handle deliver the work with error free and within the given TAT.

Operational Excellence Giving the best to the customer as per the SLA, with quality in place and also with in the TAT. Reviewing the reports frequently with graph increase in performance.

Business Excellence It is giving the best in the organisation with satisfaction result at all levels in the organisation.

In an organisation all this are interlinked. Starting from the responsibility for each team member roles and responsibility with the end the result with error free and within the given turn around time. This results in the SLA of the process and also the organisation.

 

21 hours ago, Vishwadeep Khatri said: