Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT) is an indicator of how satisfied is the customer with the product or the services being offered by the organization. CSAT is usually captured on a Likert scale (1 to 5 or 1 to 10). A higher rating is given if the product meets the customer requirements while a low score is given if the requirements are not met. It is a key performance indicator in many organizations
An application-oriented question on the topic along with responses can be seen below. The best answer was provided by Natwar Lal & Kiran Kumar.
Applause for the respondents- Natwar Lal, Kiran Kumar & Jayaram T
Also review the answer provided by Mr Venugopal R, Benchmark Six Sigma's in-house expert.