srini

"If you can't measure it, you can't manage it" - Peter Drucker. "It is wrong to suppose that if you can't measure it, you can't manage it. The most important numbers are unknown and unknowable" - Dr. W. Edward Deming This is true taking an example of a diabetic patient. Many of us have experienced how diabetic patients are now tuned to buy hand held meters to measure their sugar levels periodically and accordingly adjust their insulin intake. This is real example of day to day health management where management absolutely depends on measurement This is true in the context of examples of correctly assessing human qualities. There is no accurate device or measurement system to truly assess the human qualities. Given the fact that even best of the individuals appearing to be good in different system management and organization management fall down by just slipping on their values at one single moment. Here the most important attribute of human quality is not really possible to be expressed accurately in numbers by just putting a measurement device on a human being. But still different human being with varying qualities have to be managed by a supervisor or a boss in a company to give the desired outcome for the day.

Excellence according to dictionary meaning implies quality of being outstanding or being extremely good. Process excellence as understood implies surpassing both in efficiency and effectiveness and it requires process to be designed to deliver consistent quality with minimum variation and waste, while operational excellence includes process excellence plus attention to culture, System thinking attention to HR, while Business Excellence implies evolving successful strategy to excel in business and the common denominator for all the above excellence is Personal excellence. To sum up the following is the equation. Process Excellence= Personal Excellence+ Improving Efficiency and Effectiveness Operational excellence= Process Excellence+ Attention to culture, HR etc Business excellence= Process Excellence+ Operational Excellence+ Evolving successful strategy for business The common denominator in all the above excellence is Personal excellence. To me Personal excellence encompasses the ability to regulate mind without being slaves to ones wishes, learn basic skills and apply to maintain good health which includes correct method of brushing teeth, art of mastering to take right food at right quantity and time, art of having quality sleep, have good discipline to use time productively, communicate correctly under all circumstances without any raise in voice i.e being responsive than being reactive. To quote Lalaji “A cultured tongue rules kingdom of heart”. Learning techniques to evolve one’s consciousness. Personal excellence just not confined to excelling in body and mind but it also involves evolution of soul, to quote Rev. Kamleshji Patel “With a pure conscience, even a rabbit acts like a lion and with a compromised conscience (impurity-filled conscience) even a lion will behave like a rabbit