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    • Vishwadeep Khatri

      Excellence Clubs   08/17/2017

      Clubs of five members each are being created. These clubs will soon compete while learning about Excellence every week. 

Applicability in ITES (BPO/ KPO)

IT enabled services including BPO and KPO sectors need to be fast as well as accurate.  

   

52 topics in this forum

  1. Software Optimization Project - Bpo Sector

    By Mohammed Yunus,   
    • 2 replies
    • 3,269 views

  2. Transactional Quality

    By Vikram Singh,
    • 5 replies
    • 10,104 views

  3. CSAT & Six Sigma

    By Shruti A,   
    • 1 reply
    • 501 views

  4. Common Six Sigma Projects In Bpo

    By Vishwadeep Khatri,   
    • 30 replies
    • 23,532 views

  5. Difficulty in measuring accuracy...

    By Rajiv.,
    • 3 replies
    • 733 views

  6. GB significance in BPO Trainings

    By Lalit Mishra,
    • 1 reply
    • 171 views

  7. Want To Know The Benefits Of Six Sigma For Operations In Bpo/call Center?

    By sanjaysharma_1008,   
    • 11 replies
    • 4,638 views

  8. Need Green Belt Projects...

    By Chandrakanth M,   
    • 6 replies
    • 1,955 views

  9. Sampling In Transactional Quality

    By rsingh_2,   
    • 5 replies
    • 3,462 views

  10. SLA vs Quality

    By N.Raghavendran,
    • 1 reply
    • 1,284 views

  11. USL

    By Srinivasan M .,   
    • 2 replies
    • 962 views

  12. Sample Size

    By Srinivasan M .,   
    • 4 replies
    • 1,201 views

  13. Customer Delight - Challenging initiative

    By GopinathVijayakumar,   
    • 3 replies
    • 1,195 views

  14. Approach For Six Sigma Rating - Help Needed Asap

    By Ramanan.,   
    • 3 replies
    • 1,152 views

  15. Find The Flaw - Frequent Interview Question

    By Ramanan.,   
    • 2 replies
    • 980 views

  16. Statistics For Discrete Data

    By SurabhiKumar,   
    • 2 replies
    • 1,374 views

  17. Baselining And Benchmarking

    By Krushna Mahapatra,
    • 1 reply
    • 1,236 views

  18. Fte Calculation For Process Has 15Mins Tat For Task.

    By Ramanan.,   
    • 0 replies
    • 1,580 views

  19. Voc - Ccr (Methodology)

    By Gautham Karthick,
    • 1 reply
    • 2,907 views

  20. Is Lean Six Sigma Applicable in Support Services?

    By Guest,
    • 2 replies
    • 1,320 views

  21. Better Incentive Plan Using Six Sigma Tools??

    By VeeraputrayyaBabuMynam,
    • 3 replies
    • 1,327 views

  22. Project On Reducing Fatal Errors While Taking Calls

    By sreejitn,   
    • 15 replies
    • 11,804 views

  23. Financial Error Reduction In Inbound Bpo Process

    By ajitbaghele,   
    • 4 replies
    • 4,059 views

  24. Logistic Regression

    By Nirankar Trivedi,   
    • 1 reply
    • 2,250 views

  25. Six Sigma Certifications And Bpo

    By KumarMritunjay,   
    • 1 reply
    • 5,026 views
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