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Applicability in ITES (BPO/ KPO)

IT enabled services including BPO and KPO sectors need to be fast as well as accurate.  

Lean Six Sigma in BPO-KPO Business_Woman-69.png   Lean Six Sigma in BPO-KPO.png


61 topics in this forum

  1. measurement system

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  2. CP & CPK Calculation

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  3. Accuracy Target

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  4. CSAT & Six Sigma

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  5. USL

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  6. Sample Size

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