Applicability in ITES (BPO/ KPO)

61 topics in this forum

1. Transactional Quality

   By Vikram Singh, May 12, 2010
   • 6 replies
   • 20.7k views
   • 
   • Veeranaga Prakash
   • December 9, 2022

2. measurement system

   By Palaniappan, February 7, 2020
   • 1 reply
   • 6.1k views
   • 
   • Mayank Gupta
   • February 7, 2020

3. CP & CPK Calculation

   By Mano, August 18, 2019
   • 6 replies
   • 4.7k views
   • 
   • Mano
   • August 29, 2019

4. Process capability study - Including Data points

   By Arun Ramachandran, July 24, 2019
   • 1 reply
   • 3.2k views
   • 
   • Mayank Gupta
   • July 25, 2019

5. Accuracy Target

   By RDHemant, June 28, 2019
   • 1 reply
   • 3.5k views
   • 
   • Mayank Gupta
   • July 2, 2019

6. Six Sigma applicability in Supplier Management

   By Devang Pathak, May 12, 2019
   • 4 replies
   • 2.6k views
   • 
   • Vishwadeep Khatri
   • May 20, 2019

7. Sampling In Transactional Quality

   By rsingh_2, June 30, 2010   

   • Lean Six Sigma in Services
   • 6 replies
   • 8.8k views
   • 
   • Atul K Sharma
   • April 16, 2019

8. Meeting First Call Resolution

   By Sourav Ghosh Choudhury, February 26, 2019
   • 0 replies
   • 1.4k views
   • 
   • Sourav Ghosh Choudhury
   • February 26, 2019

9. Cp & Cpk Calculation

   By Veeranaga Prakash, August 28, 2018
   • 4 replies
   • 2.9k views
   • 
   • Vishwadeep Khatri
   • September 4, 2018

10. Process Certification

    By Anand Tripathi, February 23, 2018
    • 1 reply
    • 2.1k views
    • 
    • Vishwadeep Khatri
    • March 31, 2018

11. Robotics Process Automation

    By Sandeep V Achari, September 1, 2017
    • 2 replies
    • 2.5k views
    • 
    • Sandeep V Achari
    • September 1, 2017

12. Software Optimization Project - Bpo Sector

    By Mohammed Yunus, December 21, 2010   

    • Lean Six Sigma in BPO
    • 2 replies
    • 5.4k views
    • 
    • Rupinder N
    • August 8, 2017

13. CSAT & Six Sigma

    By Shruti A, December 5, 2015   

    • csat & six sigma
    • 1 reply
    • 2.7k views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

14. Common Six Sigma Projects In BPO 1 2

    By Vishwadeep Khatri, January 30, 2009   

    • lean six sigma in bpo
    • lean six sigma in services
    • 30 replies
    • 46.7k views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

15. Difficulty in measuring accuracy...

    By Rajiv., June 2, 2014
    • 3 replies
    • 2.4k views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

16. GB significance in BPO Trainings

    By Lalit Mishra, March 28, 2017
    • 1 reply
    • 1.6k views
    • 
    • Rupinder N
    • August 1, 2017

17. Want To Know The Benefits Of Six Sigma For Operations In Bpo/call Center?

    By sanjaysharma_1008, August 27, 2009   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 11 replies
    • 8.2k views
    • 
    • Guest
    • December 28, 2016

18. Need Green Belt Projects...

    By Chandrakanth M, March 26, 2009   

    • Lean Six Sigma in Services
    • Lean Six Sigma in BPO
    • (and 1 more)

      Tagged with:

      • Lean Six Sigma in Services
      • Lean Six Sigma in BPO
      • Lean Six Sigma Project Selection
    • 6 replies
    • 5.3k views
    • 
    • Sanjay Khushalani
    • May 13, 2016

19. SLA vs Quality

    By N.Raghavendran, June 17, 2014
    • 1 reply
    • 3.9k views
    • 
    • SuriBabu
    • June 17, 2014

20. USL

    By Srinivasan M ., May 14, 2014   

    • USL Limit
    • 2 replies
    • 2.5k views
    • 
    • Srinivasan M .
    • May 20, 2014

21. Sample Size

    By Srinivasan M ., April 30, 2014   

    • Sample Size
    • 4 replies
    • 3.3k views
    • 
    • Srinivasan M .
    • May 14, 2014

22. Customer Delight - Challenging initiative

    By GopinathVijayakumar, April 9, 2014   

    • Customer Delight
    • 3 replies
    • 3k views
    • 
    • Ashok kumar..
    • April 25, 2014

23. Approach For Six Sigma Rating - Help Needed Asap

    By Ramanan., February 26, 2014   

    • Six Sigma rating
    • Accuracy%
    • 3 replies
    • 2.6k views
    • 
    • Vishwadeep Khatri
    • March 26, 2014

24. Find The Flaw - Frequent Interview Question

    By Ramanan., March 19, 2014   

    • Regression
    • Corelation
    • 2 replies
    • 2.8k views
    • 
    • Ramanan.
    • March 20, 2014

25. Statistics For Discrete Data

    By SurabhiKumar, January 22, 2014   

    • discrete data
    • statistical formulae
    • 2 replies
    • 3.7k views
    • 
    • SurabhiKumar
    • January 22, 2014