Applicability in ITES (BPO/ KPO)

56 topics in this forum

1. Sampling In Transactional Quality

   By rsingh_2, June 30, 2010   

   • Lean Six Sigma in Services
   • 6 replies
   • 4,572 views
   • 
   • Atul K Sharma
   • April 16

2. Meeting First Call Resolution

   By Sourav Ghosh Choudhury, February 26
   • 0 replies
   • 289 views
   • 
   • Sourav Ghosh Choudhury
   • February 26

3. Cp & Cpk Calculation

   By Veeranaga Prakash, August 28, 2018
   • 4 replies
   • 991 views
   • 
   • Vishwadeep Khatri
   • September 4, 2018

4. Process Certification

   By Anand Tripathi, February 23, 2018
   • 1 reply
   • 624 views
   • 
   • Vishwadeep Khatri
   • March 31, 2018

5. Robotics Process Automation

   By Sandeep V Achari, September 1, 2017
   • 2 replies
   • 931 views
   • 
   • Sandeep V Achari
   • September 1, 2017

6. Software Optimization Project - Bpo Sector

   By Mohammed Yunus, December 21, 2010   

   • Lean Six Sigma in BPO
   • 2 replies
   • 3,799 views
   • 
   • Rupinder N
   • August 8, 2017

7. Transactional Quality

   By Vikram Singh, May 12, 2010
   • 5 replies
   • 13,521 views
   • 
   • Rupinder N
   • August 3, 2017

8. CSAT & Six Sigma

   By Shruti A, December 5, 2015   

   • csat & six sigma
   • 1 reply
   • 1,117 views
   • 
   • Vishwadeep Khatri
   • August 2, 2017

9. Common Six Sigma Projects In Bpo 1 2

   By Vishwadeep Khatri, January 30, 2009   

   • Lean Six Sigma in BPO
   • Lean Six Sigma in Services
   • 30 replies
   • 30,147 views
   • 
   • Vishwadeep Khatri
   • August 2, 2017

10. Difficulty in measuring accuracy...

    By Rajiv., June 2, 2014
    • 3 replies
    • 1,242 views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

11. GB significance in BPO Trainings

    By Lalit Mishra, March 28, 2017
    • 1 reply
    • 604 views
    • 
    • Rupinder N
    • August 1, 2017

12. Want To Know The Benefits Of Six Sigma For Operations In Bpo/call Center?

    By sanjaysharma_1008, August 27, 2009   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 11 replies
    • 5,608 views
    • 
    • Guest
    • December 28, 2016

13. Need Green Belt Projects...

    By Chandrakanth M, March 26, 2009   

    • Lean Six Sigma in Services
    • Lean Six Sigma in BPO
    • (and 1 more)

      Tagged with:

      • Lean Six Sigma in Services
      • Lean Six Sigma in BPO
      • Lean Six Sigma Project Selection
    • 6 replies
    • 2,868 views
    • 
    • Sanjay Khushalani
    • May 13, 2016

14. SLA vs Quality

    By N.Raghavendran, June 17, 2014
    • 1 reply
    • 2,006 views
    • 
    • SuriBabu
    • June 17, 2014

15. USL

    By Srinivasan M ., May 14, 2014   

    • USL Limit
    • 2 replies
    • 1,374 views
    • 
    • Srinivasan M .
    • May 20, 2014

16. Sample Size

    By Srinivasan M ., April 30, 2014   

    • Sample Size
    • 4 replies
    • 1,771 views
    • 
    • Srinivasan M .
    • May 14, 2014

17. Customer Delight - Challenging initiative

    By GopinathVijayakumar, April 9, 2014   

    • Customer Delight
    • 3 replies
    • 1,670 views
    • 
    • Ashok kumar..
    • April 25, 2014

18. Approach For Six Sigma Rating - Help Needed Asap

    By Ramanan., February 26, 2014   

    • Six Sigma rating
    • Accuracy%
    • 3 replies
    • 1,576 views
    • 
    • Vishwadeep Khatri
    • March 26, 2014

19. Find The Flaw - Frequent Interview Question

    By Ramanan., March 19, 2014   

    • Regression
    • Corelation
    • 2 replies
    • 1,444 views
    • 
    • Ramanan.
    • March 20, 2014

20. Statistics For Discrete Data

    By SurabhiKumar, January 22, 2014   

    • discrete data
    • statistical formulae
    • 2 replies
    • 1,921 views
    • 
    • SurabhiKumar
    • January 22, 2014

21. Baselining And Benchmarking

    By Krushna Mahapatra, October 27, 2013
    • 1 reply
    • 1,814 views
    • 
    • pushkarcharan
    • December 6, 2013

22. Fte Calculation For Process Has 15Mins Tat For Task.

    By Ramanan., October 11, 2013   

    • FTE
    • 0 replies
    • 2,536 views
    • 
    • Ramanan.
    • October 11, 2013

23. Voc - Ccr (Methodology)

    By Gautham Karthick, September 3, 2013
    • 0 replies
    • 4,492 views
    • 
    • Sagar Vishwanath Bhandge
    • September 6, 2013

24. Is Lean Six Sigma Applicable in Support Services?

    By Guest, March 22, 2012
    • 2 replies
    • 1,767 views
    • 
    • InderjeetSingh
    • August 30, 2013

25. Better Incentive Plan Using Six Sigma Tools??

    By VeeraputrayyaBabuMynam, August 13, 2013
    • 3 replies
    • 1,910 views
    • 
    • Sagar Vishwanath Bhandge
    • August 15, 2013