Applicability in ITES (BPO/ KPO)

58 topics in this forum

1. Accuracy Target

   By RDHemant, June 28
   • 1 reply
   • 490 views
   • 
   • Mayank Gupta
   • July 2

2. Six Sigma applicability in Supplier Management

   By Devang Pathak, May 12
   • 4 replies
   • 284 views
   • 
   • Vishwadeep Khatri
   • May 20

3. Sampling In Transactional Quality

   By rsingh_2, June 30, 2010   

   • Lean Six Sigma in Services
   • 6 replies
   • 4,825 views
   • 
   • Atul K Sharma
   • April 16

4. Meeting First Call Resolution

   By Sourav Ghosh Choudhury, February 26
   • 0 replies
   • 352 views
   • 
   • Sourav Ghosh Choudhury
   • February 26

5. Cp & Cpk Calculation

   By Veeranaga Prakash, August 28, 2018
   • 4 replies
   • 1,201 views
   • 
   • Vishwadeep Khatri
   • September 4, 2018

6. Process Certification

   By Anand Tripathi, February 23, 2018
   • 1 reply
   • 731 views
   • 
   • Vishwadeep Khatri
   • March 31, 2018

7. Robotics Process Automation

   By Sandeep V Achari, September 1, 2017
   • 2 replies
   • 1,044 views
   • 
   • Sandeep V Achari
   • September 1, 2017

8. Software Optimization Project - Bpo Sector

   By Mohammed Yunus, December 21, 2010   

   • Lean Six Sigma in BPO
   • 2 replies
   • 3,905 views
   • 
   • Rupinder N
   • August 8, 2017

9. Transactional Quality

   By Vikram Singh, May 12, 2010
   • 5 replies
   • 14,135 views
   • 
   • Rupinder N
   • August 3, 2017

10. CSAT & Six Sigma

    By Shruti A, December 5, 2015   

    • csat & six sigma
    • 1 reply
    • 1,223 views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

11. Common Six Sigma Projects In Bpo 1 2

    By Vishwadeep Khatri, January 30, 2009   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 30 replies
    • 31,141 views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

12. Difficulty in measuring accuracy...

    By Rajiv., June 2, 2014
    • 3 replies
    • 1,334 views
    • 
    • Vishwadeep Khatri
    • August 2, 2017

13. GB significance in BPO Trainings

    By Lalit Mishra, March 28, 2017
    • 1 reply
    • 695 views
    • 
    • Rupinder N
    • August 1, 2017

14. Want To Know The Benefits Of Six Sigma For Operations In Bpo/call Center?

    By sanjaysharma_1008, August 27, 2009   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 11 replies
    • 5,746 views
    • 
    • Guest
    • December 28, 2016

15. Need Green Belt Projects...

    By Chandrakanth M, March 26, 2009   

    • Lean Six Sigma in Services
    • Lean Six Sigma in BPO
    • (and 1 more)

      Tagged with:

      • Lean Six Sigma in Services
      • Lean Six Sigma in BPO
      • Lean Six Sigma Project Selection
    • 6 replies
    • 3,010 views
    • 
    • Sanjay Khushalani
    • May 13, 2016

16. SLA vs Quality

    By N.Raghavendran, June 17, 2014
    • 1 reply
    • 2,108 views
    • 
    • SuriBabu
    • June 17, 2014

17. USL

    By Srinivasan M ., May 14, 2014   

    • USL Limit
    • 2 replies
    • 1,456 views
    • 
    • Srinivasan M .
    • May 20, 2014

18. Sample Size

    By Srinivasan M ., April 30, 2014   

    • Sample Size
    • 4 replies
    • 1,863 views
    • 
    • Srinivasan M .
    • May 14, 2014

19. Customer Delight - Challenging initiative

    By GopinathVijayakumar, April 9, 2014   

    • Customer Delight
    • 3 replies
    • 1,766 views
    • 
    • Ashok kumar..
    • April 25, 2014

20. Approach For Six Sigma Rating - Help Needed Asap

    By Ramanan., February 26, 2014   

    • Six Sigma rating
    • Accuracy%
    • 3 replies
    • 1,647 views
    • 
    • Vishwadeep Khatri
    • March 26, 2014

21. Find The Flaw - Frequent Interview Question

    By Ramanan., March 19, 2014   

    • Regression
    • Corelation
    • 2 replies
    • 1,522 views
    • 
    • Ramanan.
    • March 20, 2014

22. Statistics For Discrete Data

    By SurabhiKumar, January 22, 2014   

    • discrete data
    • statistical formulae
    • 2 replies
    • 2,158 views
    • 
    • SurabhiKumar
    • January 22, 2014

23. Baselining And Benchmarking

    By Krushna Mahapatra, October 27, 2013
    • 1 reply
    • 1,917 views
    • 
    • pushkarcharan
    • December 6, 2013

24. Fte Calculation For Process Has 15Mins Tat For Task.

    By Ramanan., October 11, 2013   

    • FTE
    • 0 replies
    • 2,754 views
    • 
    • Ramanan.
    • October 11, 2013

25. Voc - Ccr (Methodology)

    By Gautham Karthick, September 3, 2013
    • 0 replies
    • 4,716 views
    • 
    • Sagar Vishwanath Bhandge
    • September 6, 2013