Applicability in ITES (BPO/ KPO)

54 topics in this forum

1. Process Certification

   By Anand Tripathi, February 23
   • 1 reply
   • 99 views
   • 
   • Vishwadeep Khatri
   • March 31

2. Robotics Process Automation

   By Sandeep V Achari, September 1, 2017
   • 2 replies
   • 373 views
   • 
   • Sandeep V Achari
   • September 1, 2017

3. Software Optimization Project - Bpo Sector

   By Mohammed Yunus, December 21, 2010   

   • Lean Six Sigma in BPO
   • 2 replies
   • 3,445 views
   • 
   • Rupinder N
   • August 8, 2017

4. Transactional Quality

   By Vikram Singh, May 12, 2010
   • 5 replies
   • 11,797 views
   • 
   • Rupinder N
   • August 3, 2017

5. CSAT & Six Sigma

   By Shruti A, December 5, 2015   

   • csat & six sigma
   • 1 reply
   • 736 views
   • 
   • Vishwadeep Khatri
   • August 2, 2017

6. Common Six Sigma Projects In Bpo

   • 1
   • 2

   By Vishwadeep Khatri, January 30, 2009   

   • Lean Six Sigma in BPO
   • Lean Six Sigma in Services
   • 30 replies
   • 26,475 views
   • 
   • Vishwadeep Khatri
   • August 2, 2017

7. Difficulty in measuring accuracy...

   By Rajiv., June 2, 2014
   • 3 replies
   • 907 views
   • 
   • Vishwadeep Khatri
   • August 2, 2017

8. GB significance in BPO Trainings

   By Lalit Mishra, March 28, 2017
   • 1 reply
   • 350 views
   • 
   • Rupinder N
   • August 1, 2017

9. Want To Know The Benefits Of Six Sigma For Operations In Bpo/call Center?

   By sanjaysharma_1008, August 27, 2009   

   • Lean Six Sigma in BPO
   • Lean Six Sigma in Services
   • 11 replies
   • 5,058 views
   • 
   • Guest
   • December 28, 2016

10. Need Green Belt Projects...

    By Chandrakanth M, March 26, 2009   

    • Lean Six Sigma in Services
    • Lean Six Sigma in BPO
    • (and 1 more)

      Tagged with:

      • Lean Six Sigma in Services
      • Lean Six Sigma in BPO
      • Lean Six Sigma Project Selection
    • 6 replies
    • 2,365 views
    • 
    • Sanjay Khushalani
    • May 13, 2016

11. Sampling In Transactional Quality

    By rsingh_2, June 30, 2010   

    • Lean Six Sigma in Services
    • 5 replies
    • 3,945 views
    • 
    • Vishwadeep Khatri
    • April 28, 2015

12. SLA vs Quality

    By N.Raghavendran, June 17, 2014
    • 1 reply
    • 1,528 views
    • 
    • SuriBabu
    • June 17, 2014

13. USL

    By Srinivasan M ., May 14, 2014   

    • USL Limit
    • 2 replies
    • 1,100 views
    • 
    • Srinivasan M .
    • May 20, 2014

14. Sample Size

    By Srinivasan M ., April 30, 2014   

    • Sample Size
    • 4 replies
    • 1,424 views
    • 
    • Srinivasan M .
    • May 14, 2014

15. Customer Delight - Challenging initiative

    By GopinathVijayakumar, April 9, 2014   

    • Customer Delight
    • 3 replies
    • 1,353 views
    • 
    • Ashok kumar..
    • April 25, 2014

16. Approach For Six Sigma Rating - Help Needed Asap

    By Ramanan., February 26, 2014   

    • Six Sigma rating
    • Accuracy%
    • 3 replies
    • 1,279 views
    • 
    • Vishwadeep Khatri
    • March 26, 2014

17. Find The Flaw - Frequent Interview Question

    By Ramanan., March 19, 2014   

    • Regression
    • Corelation
    • 2 replies
    • 1,144 views
    • 
    • Ramanan.
    • March 20, 2014

18. Statistics For Discrete Data

    By SurabhiKumar, January 22, 2014   

    • discrete data
    • statistical formulae
    • 2 replies
    • 1,581 views
    • 
    • SurabhiKumar
    • January 22, 2014

19. Baselining And Benchmarking

    By Krushna Mahapatra, October 27, 2013
    • 1 reply
    • 1,436 views
    • 
    • pushkarcharan
    • December 6, 2013

20. Fte Calculation For Process Has 15Mins Tat For Task.

    By Ramanan., October 11, 2013   

    • FTE
    • 0 replies
    • 1,889 views
    • 
    • Ramanan.
    • October 11, 2013

21. Voc - Ccr (Methodology)

    By Gautham Karthick, September 3, 2013
    • 1 reply
    • 3,647 views
    • 
    • Sagar Vishwanath Bhandge
    • September 6, 2013

22. Is Lean Six Sigma Applicable in Support Services?

    By Guest, March 22, 2012
    • 2 replies
    • 1,457 views
    • 
    • InderjeetSingh
    • August 30, 2013

23. Better Incentive Plan Using Six Sigma Tools??

    By VeeraputrayyaBabuMynam, August 13, 2013
    • 3 replies
    • 1,554 views
    • 
    • Sagar Vishwanath Bhandge
    • August 15, 2013

24. Project On Reducing Fatal Errors While Taking Calls

    By sreejitn, March 19, 2009   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 15 replies
    • 13,802 views
    • 
    • Madhu_2
    • July 10, 2013

25. Financial Error Reduction In Inbound Bpo Process

    By ajitbaghele, June 18, 2013   

    • Lean Six Sigma in BPO
    • Lean Six Sigma in Services
    • 4 replies
    • 4,361 views
    • 
    • ajitbaghele
    • June 20, 2013