Jump to content

Mayank Gupta

  • Content Count

  • Joined

  • Last visited

  • Days Won


Mayank Gupta last won the day on September 25 2018

Mayank Gupta had the most liked content!

Community Reputation

12 Good


About Mayank Gupta

  • Rank
    Advanced Member

Profile Information

  • Name
    Mayank Gupta
  • Company
    Benchmark Six Sigma
  • Designation
    Senior Consultant

Recent Profile Visitors

2,310 profile views
  1. Mayank Gupta

    Project on improving HR (Resolution rate)

    Hi Rahul Both HR and FCR could be CTQs. Project should be picked on the CTQ that is not meeting the target value. You could start the project on HR. And if FCR is an input to HR calculation, then you will have to improve FCR as well (as a part of the project) Hope this helps.
  2. Mayank Gupta

    EFQM Model

    Prashanth has defined the EFQM business excellence model before comparing the RADAR cycle with DMAIC. And he ends it with a critical evaluation of its limitations as well, there by making it the best answer.
  3. Mayank Gupta

    Excellence in Results

    A thought provoking question which challenges conventinal wisdom. Best answer is provided by Prashanth Datta as he clearly highlights two situations where either the process or the inputs are below industry standard while the other helps achieve excellent results. Answers from Vastupal and Mathi are also good reads.
  4. Mayank Gupta


    Hi Sarita A very important question which every Green Belt certified professional asks. The next course is Six Sigma Black Belt. you could also pursue Lean certifications.
  5. Hi Shuriti Six Sigma Green Belt certification is a stepping stone for business excellence professional. Green belt certification will equip you with tools that will help you solve problems. Please refer to the below link to get more information https://www.benchmarksixsigma.com/public-programs/lean-six-sigma-green-belt/
  6. Mayank Gupta

    SSGB Project- Accuracy Improvement - BPO

    Hi Pushpaj Basis the details that you have provided, you seem to be on the right track. You should get the project charter signed off (if not already done). Complete the Define phase deliverables and then move on to the Measure phase. Follow the steps in each phase and you should get your answer on what tools you need to use.
  7. Mayank Gupta

    BHAG (Big Hairy Audacious Goal)

    BHAG - as the name suggests, is an audacious goal for an organization whereas goals should be SMART. BHAG differs from SMART in terms of A and R i.e. Achievable and Relevant. BHAG will be Specific so that it is understood by all in the organization, Measurable so that the organization can validate whether it has met it or not and Timebound (say in another 10 years). However, it might not seem to be Achievable to some, even though the organization strongly believes otherwise. At times, it might also be irrelevant simply because it is audacious or if it something that changes the industry landscape. Answer provided by Venugopal Sudheendra highlights these aspects in the answer and hence has been selected as the best answer.
  8. This question makes certain known things obvious. We all know about process and their requirements. However, only a very few realize that some processes and requirements are 'Special'. The best answer to this question is provided by Manjeet Sachdeva for explaining the terms and also providing relevant examples.
  9. Mayank Gupta


    Blockchain is the new technology kid on the block To understand what Blockchain is, let us understand its components 1. Encryption using cryptography: It is like lock and key. You lock the code using a particular combination. Anyone who knows the combination will be able to open the lock. This is how encryption works. In technical terms, it is called a key. There are two forms of keys - private and public. Private key is private while public key is the one which is available to all. In blockchain the public and private keys combine to form a Digital Signature. This provides strong control to the owner of the key 2. Distributed Network: Imagine two people doing a financial transaction using encryption. Only these two people will have the details of the transaction. In case of fraud or a dispute, there is no independent authority to decide who is right and who is wrong. In blockchain the details of the transactions are made visible to validators who are witness to the transaction. They approve and record the transaction using mathematical validations. The distributed network itself is the approving authority. Key details recorded in a block are the amount transacted, timestamp and the digital signature 3. Linking of the blocks: It is like building a chain. All the blocks in a chain are interconnected to each other using a cryptographic key. The linking of the blocks is done for safety requirements so that no one person can change the contents of the block. Even if a hacker wants to change the contents (in one block), he will have to make changes to all the following blocks, else the chain will break. The linking process is called mining, where unique cryptographic keys are identified to link the blocks. The unique cryptographic keys ensure that one block is not used again for another transaction thereby giving it a unique status Using the above three components, blockchain offers the following advantages 1. High level of security 2. Open and distributed network 3. Decentralization 4. Low maintenance cost 5. Round the clock availability Owing to the above benefits, blockchain is touted as the next BIG thing in banking and financial industry. Some of the common challenges which blockchain will address for banks are 1. Banks spend a lot of money in securing our transactions (but we still get to hear that some bank's databases were hacked) 2. Money transfer from one region to another is time consuming and involves a lot of middlemen (who charge a fees for their services). It is for this reason that money transfer is not free 3. Centralized server space for transaction data storage 4. Banking services are not available round the clock 5. Reconciliations to validate the numerous transactions taking place on a daily basis All leading banks (Bank of America, Goldman Sachs, JP Morgan Chase to name a few) across the globe are aggressively looking at using blockchain technology for their services and are also investing in new tech startups working on blockchain technology
  10. Mayank Gupta

    Change Management

    Hi Naresh - Good perspective on change management. One of the main reasons for Change Management being considered as an 'Unholy Nexus' is the fact that EVERYONE is not involved in the decision making which seems obvious. The downside is that everyone wants to be a part of the decision making process as it is considered as a matter of pride. Whoever is left out of the process feels he has been wronged and develops a revengeful state of mind. The second reason is - Few Take Decision but Many Get Impacted. E.g. Government decides to increase the tax (i know I'm taking a very sensitive subject :)). Very few people take this decision as compared to the larger audience that gets impacted by it. Most of the times, the audience does not know why taxes were increased. What they realize is ONLY the additional burden on them i.e. they don't see the big picture (I'm assuming there is one). This is the third reason Resistance to change is inherent in humans. For each task (even the smallest or the most mundane of tasks) our brain wires itself in a particular way. Any change, forces it to re-wire itself which is not always an easy task. And hence the stout resistance. Re-wiring would mean you need to put in extra effort to practice the change. We all want to avoid it. A good change manager pre-empts such challenges early and takes necessary steps to avoid them.
  11. Mayank Gupta


    Both Gemba and MBWA allow leadership face time on the shop floor, however both are different in terms of the approach. Gemba has a very well structured approach that requires planning while MBWA can be done on the fly. Somrita Chatterjee has provided the best answer. She has provided details of the differences in the approach along with an example on how Gemba can help identify opportunities on the shop floor. R Rajesh has also cited an example from service industry highlighting the difference in the two. Khalandar's response is also a good read to understand the 'real issues' on the shop floor.
  12. Mayank Gupta

    Six Sigma Trainer

    Hi Mohit One should typically be a Black Belt before they can become a trainer for Green Belt. Similarly, one should be an MBB before they can become a trainer for BB. A GB certified person could conduct trainings on Quality induction or 7 QC tools etc. A GB could also co-facilitate a Green Belt session along with a BB or MBB (say cover 1-2 topics) It is always good to have rich hands-on experience with projects before you start conducting trainings.
  13. Mayank Gupta

    Should one know the formulas to be good at LSS?

    Dear Papi Reddy I understand the conundrum around this as I have been on both sides of the interview table. For me, remembering the formulae for statistical tests (or advanced stats) was and is never a priority. More important is to know the usage, application, limitations of the test and then to be able to make business decisions basis the outcome of the statistical results. Having said that, there are some basic formulae (say for descriptive stats - foundation of statistics) which one is expected to know.
  14. Mayank Gupta

    Creativity and Innovation Part 2

    This was definitely one of the tougher choices to make, however the response and the arguments provided by R Rajesh makes his answer as the best answer to the debate. There are numerous wonderful examples provided by all the respondents and it was enriching to read through so many view points. Answers provided by Vijay Sardana, Vishnukiran L S, Papi Reddy and Sitaram are a must read.
  15. Mayank Gupta

    Use of Six sigma methodology in pharma industries

    Dear Sameer Lean Six Sigma implementation has many benefits, cost saving being one of the major benefits. Lean Six Sigma helps us improve any process in following ways (I have also mentioned how each one can contribute to cost savings) 1. Improve efficiency of the process i.e. removal of 7 wastes from the process. Removal of these wastes means that we are incurring less costs in producing the same number of units (or reduction in per unit cost) 2. Improve effectiveness of the process i.e. there are less number of defective products being made which would save costs on rework, warranty and replacement claims and handling customer complaints etc.