Root Cause Analysis (RCA)
Root Cause Analysis (RCA) - is a problem solving method which is used to identify the root causes for an issue or a problem. A cause is called a root cause if it is actionable and if actioned will prevent the recurrence of the issue. 5-Why, Fishbone Analysis and Affinity Diagrams are some of the common tools used in RCA.
An application oriented question on the topic along with responses can be seen below. The best answer was provided by Anita Upadhyay on 6th September 2017.