Mayank Gupta

Interesting examples quoted by the respondents and hence all answers are a must read. The best answer has been written by Jayanth Sura. Well done.

Very interesting answers from all participants. Some of the answers could not be published as they either failed the AI generated content or plagiarism checks. While reviewing the answers, I got a sense that some of us feel that AI has this super power to replace everything While time will tell whether it is true or not, for the time being thankfully there are many things that AI can still not do! There are 2 winners for this question - Diop Saliou and Radhika G. Concise and excellent answer from Saliou while Radhika has provided multiple use cases. Well done!

Hello Sachin If the process is in such a bad shape with no guidance from top, the raters will hardly be serious. Once they see a positive change then you will be in a position to address this issue. In addition to it, you will need to have fare and transparent communication with the team on the status and road ahead for the process and for each of them. Maybe you can think about a short term reward program for the ones who show exemplary performance. While at the same time, you might have to be a little strict with those who do not show improvement. Also, work with your HR business partners closely to solve for this people issue and hiring better candidates. Regards Mayank Gupta

Hello Sachin Your situation reminds me of a similar situation for one of my processes. Following are some of the actions that helped us stabilize the process 1. Daily team huddles (not more than 10 minutes) on the top error category. This team huddle has to be a quick one with a specific focus on only 1 error category. Discuss why such errors are coming and CAPA plans 2. Calibration of teams - client vs QC, within QC team 3. Clear progress roadmap for quality score improvement (we created a six month plan) in discussion with the client and leadership team 4. Agreement on a cool off period for errors due to frequent client changes (we agreed on a 3 month cooling period). However, this increases the task of QC team as they have to maintain a log of all changes and track errors against them 5. Make leaders process some transactions so that they understand the ground reality and once they understand, they will be able to guide the raters 6. For a 3 month period (and as a stop gap arrangement), we did overstaffing for QC so that things can be regularly checked. This was audit of audit (only recommended as a stop gap arrangement but never a long term solution) 7. Started working with the IT / automation team to see if there could be some mistake proofing opportunities within the software. 8. Availability of SME / Trainer on the floor to handle queries / doubts immediately. Hope this helps. Regards Mayank Gupta

Great answers from all respondents. The best answer has been provided by Sumukha. Well done!

Hardik Joshi has provided the best answer to this question. Amol's answer is also a must read for some very good examples.

There are 2 winners for this question - Sachin for explaining the methods to avoid framing bias well and Amol for providing some interesting examples. Well done!!

Very intriguing answers from all respondents. It is recommended that one should go through all the answers to get different perspectives. The best answer for this debate question has been given by Sumukha. Well Done!! P.S. - while the question did not ask it. But there is a very strong case for companies to have both direct and indirect sales channel i.e. for both to co-exist. Food for thought

All the published answers are correct and are a must read. The winning answer has been provided by Sachin Tanwar. Well done!

It was a real tough decision to make. All the answers are very well structured and highlight important ways in which recency bias can be avoided. The best answer has been given by Nethaji for completeness in the answer along with many examples.

Very interesting answers specially with respect to usage of testing methods in DMAIC. Strongly recommend to review all answers. The best answer has been provided by Nethaji. Well done.

Excellent answer from Nethaji. The answer very clearly explains how CLR can help us make effective fishbone diagrams. P.S. - Many participants had responded to this question, however only 2 answers were published as the other answers were incorrect.

There are 2 answers that stand out from the rest - Nethaji's and Sumukha's. Both have been declared as winners for this question.

Hello James Minitab gives an option of performing DOE with discrete binary response. Refer to the below link https://support.minitab.com/en-us/minitab/help-and-how-to/statistical-modeling/doe/how-to/factorial/analyze-binary-response/before-you-start/overview/ Regards Mayank Gupta

All the answers are very interesting to read. Gives insights to where LOTO can be used in service sector. The best answer is given by Nethaji. Well done!

While all published answers are good and a must read, the best answer has been provided by Amol. Well done!

Sachin Tanwar has provided the best answer to this question. Well done!

While all the answers are good to read, the best answer has been provided by Sandeep Ramakant Naik. Well done! Answer from Nagakumar is a must read.

Hello Nagakumar All the best for the project. You can use Gantt Chart to monitor the project progress. It will show you the update status as well as completion status. Regards Mayank Gupta

All the three answers are very interesting to read. Recommend users to read all the three. The best answer has been written by Nethaji. Well done.

Sumukha has given the winning answer to this question. Short and crisp. Well done! Answer from Anish is also a must read.

It was a pleasure reading all the answers. Jayanth Sura has written the best answer to this question. Answers from Anish and Sachin are a must read. Well done!

Anish Mohandas' is the only answer that we were able to publish and I am glad that it was the best answer! Well done P.S. there were a couple of more good answers but could not be published as they failed in the AI generated content test. While you can do your research online or using AI tools, however, we want the answers to be originally written.

Jayanth has provided the best answer to this question. Well done!

Jayanth has provided the best answer to this question. Some Food for Thought: While all published answers have opted to say that business excellence initiatives are easy to implement in holacratic structure, however business excellence initiatives are a top down approach which means the willingness and commitment to them should come from the top. This should make it easier to implement them in hierarchical structures. Isn't it?