Everything posted by Mayank Gupta
- ADKAR Model
- Gamification
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Managing the Metric
Very interesting answers from all as I guess we all can relate to this question at a certain level It was a tough decision to make, so I chose the easy way out There are 2 winners for this question - Rohit and Akkul.
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Persona Profiling
Interesting answers to read, specially the examples quoted for persona profiling. The best answer has been given by Akkul Dhand. Well done!!
- Post-Purchase Rationalization
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Survivorship Bias
Priyanka has provided the best answer to this question. Well done! P.S. - There is a very interesting story about how Britons and Americans during the World War II were initially misled by survivorship bias while they were researching and strengthening their air planes. Do read up on it. But then isn't history all about survivorship bias
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Skewness
The best answer is provided by Puneet Vohra. Well done! P.S. There were 10 answers posted, however, 8 of them could not be approved because they either failed the AI generated content or plagiarism tests
- Diagnostic Analytics
- Design of Experiments
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FTE Forecast
Hello Akkul Few pointers for FTE calculation 1. If there are different activities, then consider the volume and AHT for them separately to arrive at the total time required. 2. Generally for volumes, we do not consider the central tendency values. A good practice is to consider 85th percentile of the volume with an understanding that the team will be able to handle a stretched target of about 15 percentile 3. Whatever FTE number you get, it is also a good practice to apply a buffer of about 5-10% for trainings, team activities, reporting etc. 4. FTEs should be calculated separately for audits. The usual assumption is that audits will take half the processing time. However, it is best to do a time and motion study to determine it.
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Generative AI
There were some really well crafted answers to this question, however not all of them were approved as most of them were AI generated. Ironic, isn't it The best answer has been written by Sudhee. Well done! I would also recommend to review all published answers to get different perspectives.
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Audit by Design
After reviewing all the answers, Akkul's answer has been selected as the best answer. Guess all respondents have hinted towards it, I will put it forward in very simple terms - 1. Audit is a non value adding activity, however, Audit by Design ensures that we do not spend additional time on this NVA 2. Audit by Design shifts the focus to prevention rather than correction.
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Innovation vs Invention
Seldom it happens that when we post a question, we get so many different examples for the same thing. It was a sheer pleasure to review all the different answers. The best perspective has been provided by Radhika for providing the applicability of DMAIC to Innovation and TRIZ to invention. Hence, her answer has been selected as the best.
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The Paradox of Excellence
Equally interesting answers to an interesting question. Loved reading all the answers, specially where the connection to Kano model is made. The best answer has been given by R Rajesh.
- Illusion of Control
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Single Point of Failure
Best answer to this question has been provided by Siddheshwar. Well done. P.S. There were other answers also that either failed the AI generated content or the plagiarism checks. Hence, a request t all respondents, please be careful when you post your answers. The note below the question lists the tools that we use for checking. You are encouraged to check your answer using the same tools before you submit.
- Yield%
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Reverse Logistics
Both the published answers are great and are a must read. The best answer has been provided by Ramdas. Well done!
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Levey-Jennings Chart
Ramdas has provided the best answer to this question. Well done. Answer from Sachin is also a must read.
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Payback Period
Ramdas has provided the best answer to the question. He has explained the concept with a very good example. Well done!
- Botched Run
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Law of large numbers and Central Limit theorem.
Hello Jayanth You may refer to the below links to get an understanding on the 2 concepts https://www.benchmarksixsigma.com/forum/topic/35351-central-limit-theorem/ https://www.benchmarksixsigma.com/forum/topic/34877-central-limit-theorem-law-of-large-numbers/ Regards Mayank Gupta
- Authority Bias
- SWIFT Analysis
- Clustering Illusion