Customer is a person who pays for and receives the product or the service that an organization / process has to offer. Customer may be internal to the organization or external. Customer determines the demand for a product / service and upon usage shall also provide feedback on it.
An application-oriented question on the topic along with responses can be seen below. The best answer was provided by Ram Rajagopalan, Indrani Poddar, Natwar Lal and R Rajesh.
Applause for the respondents- Ram Rajagopalan, Indrani Poddar, R Rajesh, Natwar Lal, Kiran Kumar and Anupama
Also review the answer provided by Mr Venugopal R, Benchmark Six Sigma's in-house expert.