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Customer
Customer is a person who pays for and receives the product or the service that an organization / process has to offer. Customer may be internal to the organization or external. Customer determines the demand for a product / service and upon usage shall also provide feedback on it.
An application-oriented question on the topic along with responses can be seen below. The best answer was provided by Ram Rajagopalan, Indrani Poddar, Natwar Lal and R Rajesh.
Applause for the respondents- Ram Rajagopalan, Indrani Poddar, R Rajesh, Natwar Lal, Kiran Kumar and Anupama
Also review the answer provided by Mr Venugopal R, Benchmark Six Sigma's in-house expert.
Question
Vishwadeep Khatri 265
Q. 195 While customer may be akin to God in business world, not every customer is worth the time and effort. What could be some guidelines for customer rejection ? Use examples from industries that you are comfortable with.
Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday.
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