Jump to content

KiranKumar

Excellence Ambassador
  • Content Count

    34
  • Joined

  • Last visited

Community Reputation

2 Average

About KiranKumar

  • Rank
    Advanced Member
  • Birthday 06/24/1978

Profile Information

  • Name
    Kiran Kumar
  • Company
    WNS
  • Designation
    Sr Consultant

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. In the OCEAN of Data scenario of today, Stratified Sampling can stand tall in relevance. Reasoning : 1) Data availability on anything & everything has increased Multifold Eg : how many times one visited the Metro to How many times one spent on a mobile(with finer classification of the activity one indulged in). 2) Processing ALL data/Information continues to be a BAD/Unviable option for all businesses. And, unnecessary act too !! Few Hospitality Examples : Restaurant presence within a Hotel Chain : Let's assume it's a 50+ Hotels chain covering 15 cities. The e
  2. Explain Bathtub Curve and its utility in reliability engineering. Is this concept applicable for all products? My interpretation : Mostly used in New Product to the Market offerings : Eg : Air Purifiers, Hotel Baking Industry machine new model or a simple NEW to market Coffee Maker. For simple reasons of Product Stabilization 1) The Early stage failures would be high. As they get fixed gradually one after another, the 2) Random/Natural usage based defects popup. Some of these can be solved via quick fixes and some need a product design modification or intervention. Eventually,
  3. Q. 198 While customer satisfaction is captured in most B2C companies, the score that is obtained has questionable value. (For this discussion, we will use B2C in context of large set of end consumers who buy products or services from retail directly) What are the methods one can use to make such satisfaction feedback more useful in B2C? Ans : The act of collecting Customer Feedback is a "MUST" !! The score that the teams derive from the customer ratings can be a double edged sword. Done right, it can be of Great Value !! Done wrong, it can mislead the team to poor analysi
  4. Q. 195 While customer may be akin to God in business world, not every customer is worth the time and effort. What could be some guidelines for customer rejection ? Use examples from industries that you are comfortable with. Ans : Interesting Question !! Yes, we all want as many customers. However, there are some products / services where the "customer" need to be qualified. Eg : SPA membership in a 5 Star Hotel / Customer for a Maybach/Rolls Royce car / a Villa in a Uber Elite Limited Edition complex of just 51 Villas etc Why? The experience is beyond Monetary Viability/Affordabili
  5. The specific benefits/ insights obtained by using a Box Plot. Explain with examples Box Plot is also known as Box & whisker plot. The key inferential data points are : Q1, Q3, Inter Quartile Range ( the area between 1st Quartile & 3rd Quartile ), the Whiskers & the very important Outliers. 1st major benefit of Box Plot is the visually identifiable "Outliers" Every Outlier need to be studied to understand if it is a random occurance or if a special cause is associated with it. The Inter Quartile range and the position of the Median explains the spread of the data and a s
  6. While solving problems, root cause analysis is considered as an obvious step. When is it that one should refer to a “cause” as the “root cause”? (or a set of “causes” as “root causes”) The most comprehensive answer wins. Do try to consider varying situations. If answers are similar in detail, those with examples will get preference over others. Each occurrence of a problem will have a "RootCause". However, another instance of the same problem may have a different "Rootcause". Most often these Rootcauses can be bucketed into : People/ Product/ Process related. When can I
  7. Tollgate reviews are "MUST Do" pause and review exercises for both the project variants : DMAIC & DMADV. Why essential? It's the time when all stakeholders get to evaluate the work done this far, make sure the reality is acceptable to the team vs the plan. Team agreement on the direction taken & direction that will be taken is the key achievement out of the exercise. Course correction is ensure if it necessitates. Who all should attend? Every team member who shares responsibility & accountability towards the stated objective of the project should attend, express their opi
  8. Q. 142 Turing test checks if a machine can imitate intelligent and unintelligent behaviors of humans. While it makes sense to test if artificial intelligence is delivering business expectations, what could be the value in determining if machines can behave like humans or not? The GOAL by Large Organizations & Industries is : Can we replace Human with a Machine? this, for all the benefits a Machine provides over a Human Being !! The Limitations that a Human being brings along will be out of the window, if the Positives of Human beings can be incorporated into the Machines !! This ma
  9. 5 Process and Project are terms used in the Business Improvement or Six Sigma world, while the term project is used in the Project Management realm. What are the key differences in a Project and a Process? Can the terms be used interchangeably? Give examples to support your answer. By Operational Definition, Process is the sequence of defined steps that need to be followed to accomplish a task Eg : Making Tea !! Project is a small/big planned activity to either improve a set of processes or create a new set of processes to achieve a stated Objective!! Eg : Dubai Airport re
  10. Time Series Analysis is a very reliable tool when the factors that influenced the performance of the "metric" under monitoring "remained same" or if we are in a position to quantify the impact of the factors on the Metric with 95%+(or desired) accuracy. In such a scenario "Forecasting" becomes feasible and the Best possible Forecating is Practical !! However, in the real world, New Factors keep cropping up (sometimes even unknown to the Observer) Eg : Retail, ECommerce and ever evolving Consumer Benahvior and Preferences. When Factors Influence alters significantly and when Unknown
  11. Hi, Rapid Improvement Sequence tools(like Kaizen) can be used when the Improvemet/solution seems obvious and can be implemented with certainty about the outcome & benefits that would come along. The DMAIC approach is used when one knows there is a Problem, is able to see the Probelem quantified but is not in the knowledge of what the solution for the problem is or what is the most cost effective and long sustaining solution. Both these approaches are unique in their own right : As one is suitable or the other and not One vs Other. I have witnessed the same in Hotels, w
  12. The Root Cause for this missout is : Process not being the TOP Priority. Just the Outcome. As soon as the outcome is in sight, most teams & organizations switch to Documentation and Handover mode; sometimes even these being compromised. Other aspect that's making this step less attractive is : The speed at which change is happening in business models & processes. By the time this document becomes necessary, the processs could have changed or eolved by several times or even might have transformed completely; leaving very little incentive for it to be taken seriously. Yes, the
  13. Speaking of limitations of using an FMEA as a method of Risk Assessment : 1) Some possible modes of Failure may be difficult to predict : Process Step failure is easy to visualize. However, the several ways in which Failure can come knocking on the door may not be that easy. 2) The Risk Priority Number Calculation : The assignment of value [to Severity/ Frequency of Occurrence & ease of detection of failure ] is subjective and can be prone to error. 3) The Solution List : The corrective steps that need to be taken in case of a failure in most cases are visualized to best a
  14. Every Business that produces a Product or Servive has a Customer in sight/mind !! Attending to that customer : addressing the queries of the customer, resolving all Post delivery of the product/service queries/concerns and being there to assist the guest involves Customer Relationship Management !! The nature of the relationship could be B2B or B2C. Irrespective of the nature, there is always a Buyer(Customer) & a Seller(Vendor). Examples : In Hospitality industry attending to the Room Guest & Restaurant Guest is facilitated by a B2C CRM system Within the Hospitalit
  15. E. Workforce if engaged in improvement initiatives, can do wonders. While slogans and rigid targets should be avoided, improvements in quality and productivity should still be expected from workforce. The Add On Explanation : Yes, WorkForce has immense Opportunity to Contribute. No one watches the processes closer than a worker/workforce. Management has the Accountability to create an environment where "Continuous Improvement" is encouraged and rewarded. Time to time, sharing the Industry Benchmarks and analyzing them will also Help in creating the environment and culture of Improv
×
×
  • Create New...