ajeet.0512

Muragan I am agreeing with your point u r talking about the efficiency; however could u please through some light on efficeness. If u dint mind and sorry for the spell mistake......

Is this that you are not able to discribe the analysis or r u facing a problem while making it via excel or minitab. Thanks, Ajeet

Yes Mr. Durai I am agree with Surabhi. However If you want to gather more knowledge try to understand the Hypothysis section a bit more. Please let me know for any help. Thanks, Ajeet

Thanks for the stuff Sir. Regards, Ajeet

Yes Sir this is an execellent idea. plz start this. Regards, Ajeet

Hi, I request you to please send me the PFD file. My email address is [email protected] Thanks in advance.

There is no set rule to pick the sample size in a call centre environment. You can choose the sample size as per the number of the calls, however 10% sampling of a particular data set is always good. Thanks, Ajeet

Hi Kiran, You raised a very good point and the gauge R&R is a very important aspect in a six sigma project. Now we have to conduct MSA. In MSA three things are very important 1:- What to measure? 2:- How to measure? 3:- How to ensure that what we measured is correct is right? In a call centre environment (call monitoring) we have discrete X and discrete Y. To measure discrete data we have to do Effectiveness and Efficiency. So if you talking about the call quality data then the first thing you need to check is the effectiveness of the data by monitoring few call as per pre decided sample size. The moment you got the data now you have to gauge the efficiency. Now the point is how you can ensure the efficiency of this data, for this you have to put the golden rule for those evaluated calls. For example call calibration scores or the client evaluation scores. Hope it will help you. Please feel free for any clarification. Thanks, Ajeet

Hi Sreejit, Now I am about to start the same project on this topic would appreciate if you could help me and guide me for this. Regards, Ajeet

Hi VK, You and other participants gave very good examples & idea that how we can implement six sigma techniques for health care industry. Could you also tell me that how could we implement the six sigma techniques in airline marketing? Regards, Ajeet Mishra