The monitoring frequency is the time interval between two monitorings. The frequency of monitoring is essential for guaranteeing results. Let's try to see this from a more down-to-earth angle through the example of hospitalized patients. In each hospital, there is a patient monitoring protocol. Indeed, depending on the severity of the illness and the urgency of care, the frequency of monitoring will be more or less frequent. imagine that for patients admitted to intensive care, the monitoring frequency is further away and that for patients awaiting discharge, the monitoring frequency is closer. what is likely to happen? The operations will not be adapted to the needs and the risk of loss of human life will be quite high.
Given the previous example, we can say that the business process is comparable to hospital protocol. Therefore, deciding how often to monitor a process with control charts is crucial to the survival of a business. This will help detect and respond effectively to process variations. When determining the frequency of monitoring a process, it is important to consider factors such as the stability of the process, the type and quantity of product data, the costs and resources allocated to monitoring, the sensitivity of the process and the contribution of the process to the overall results of the company.
The stability of the process is almost the most determining factor in deciding the monitoring frequency. In fact, the more stable the process is, the less the process will be monitored. and of course, inversely proportionally. If the process is unstable, it will be necessary to systematically monitor it at regular intervals. This will allow variations in performance to be detected early and to more or less have time to correct through controlled actions. On the other hand, if the process is stable, the monitoring frequency will be much less.
The pace of data production can also be restrictive for process monitoring. Indeed, for certain cases where data is produced at a slow rate, it is often difficult to closely monitor the processes. If the process generates a large volume of data quickly, more frequent monitoring may be feasible and beneficial. Large-scale manufacturing, with the volume of data generated, must be monitored very closely. If necessary, in the event of a variation in quality, non-conformities will be considerable.
The decision to monitor more processes to the detriment of others may lie in the criticality of the latter. If a process has a major contribution to the quality of the product or service, it may justify more frequent monitoring to guarantee performance with very little variation from targets.
However, the cost of monitoring may be considerable and requires more resources in terms of time and investment in equipment, software and data storage devices. making it a factor to consider when determining monitoring frequency.
Because of the above, it is important to talk about the possible consequences of incorrectly sizing the process monitoring frequency.
If the monitoring frequency is too high, it can consume excessive resources. Indeed this will generate waste (MUDA) such as overproduction, overprocessing and an irrational use of resources thus leading to an increase in costs.
This frequency, more than necessary, makes it difficult to distinguish between normal variation which does not impact the final quality from those which negatively impact the latter. This leads to excessive adjustments to correct minor variations with unnecessary interventions that can disturb the stability of the process.
On the other hand, if the monitoring frequency is too low it can result in delayed detection of variations and deviations in processes, allowing problems to escalate before they are detected and addressed. Therefore, process owners could lose control and this will not militate in favour of the quality of the product or service and will certainly degrade CSAT and NPS. When it comes to continuous improvement, optimization opportunities will be missed. Indeed, certain root causes of problems can remain unsuspected for a fairly long period.
In conclusion, to guarantee the stability and control of a process, the frequency of monitoring is important. moreover, since factors such as stability, control, and resources consumed by a process are not static, it is essential to review the monitoring frequencies regularly to maintain a certain alignment between the performance of a process and the monitoring frequency of the latter. Therefore, the frequency of process monitoring can be revised upwards or downwards depending on the results obtained. This will continually improve the said process and overall business results.