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Cause is a variable which affects the outcome by increasing its chances or making it happen. Problem is the outcome of the cause. Scenario Understanding Conclusion Action A cause (X) may be necessary but not sufficient for a problem (Y) to occur. Problem (Y) occurs ONLY when cause (X) is TRUE Problem (Y) may not occur even when the cause (X) is TRUE Causes other than X (A, B, …) must occur together with X for problem Y to occur Fix the cause (X) to remove one of the factors causing the problem (Y) however this will not fix it so look for other causes (A, B, ..) that result in this problem (Y) and address them too to fix the problem (Y). A cause (X) may be sufficient but not necessary for a problem (Y) to happen. Problem (Y) occurs whenever cause (X) is TRUE Problem (Y) can occur even when cause (X) is not TRUE Cause X is a definite cause for the problem (Y), however other causes (A, B, … ) can also result in this problem (Y) Fix the cause (X) to address some scenarios in which the problem (Y) occurs. However look for other causes (A, B, ..) which may also result in this problem to fix it for all scenarios. A cause (X) may be neither sufficient nor necessary for a problem (Y) to occur. Problem (Y) may not occur even when cause (X) is TRUE Problem (Y) can occur even when cause (X) is not TRUE Cause X is not established as a reason for the problem (Y) Fixing cause (X) may not fix the problem (Y). Look for other causes (A, B, ..) which are likely to be more relevant cause for this problem (Y) A cause may be both sufficient and necessary for a problem to occur. Problem (Y) occurs ONLY when cause (X) is TRUE Problem (Y) occurs whenever cause (X) is TRUE Cause X is a definite cause for problem Y Fixing cause (X) may fix Y completely.

Excellence : Excellence is defined as the quality of being extremely good So what is Personal excellence? In simple words, setting up the bar higher [benchmark] in whatever activities, the individual(who is compared with the rest) does. Process Excellence: Providing an environment where the processes are highly stable and controlled with a minimal or no variation and with minimum or no wastage(Muda). Focus is on continuous improvement to ensure processes are highly stablized Operational Excellence: It reflects the way how as a person, unit, you or your team/organisation excel at parameters such as Cost, Human Resources, scope, time, quality etc.,. By excelling at this, the provider of a service, can provide value to the customer with optimal/maximum efficiency. Business Excellence: It is through which you make your business, with effective strategies ,efficient business plans , best business practices so that optimal results are achieved at a sustained rate. How each one is related to the other one(s): Personal Excellence is directly tied to Process Excellence. If and only if the individual is interested to adhere to the processes laid out, then process excellence or for that matter any other activity can be successful . If the cultural shift/mindset is not there amongst the individual/team , then no change would work. This can be represented by the formula : Quality of the solution (Q) * Acceptance of the solution (A) = Effectiveness of the solution (E). Unless there is an acceptance to any thing (which is the human part) nothing can be done. So if the individual has the desire to excel at his/her work, then he/she would strive to make sure he/she/the organization achieve Process Excellence. Process Excellence provides a way for continuous improvement. Purpose of process excellence is to streamline all the processes , make them stable and in the process to achieve minimal degree of variation and minimal wastage. By having a process excellence system in place, grey areas in Operational excellence and Business excellence can be identified and improved/rectified upon. Practically it is difficult to achieve excellence in one when another one is absent. For instance, Business and Operational excellence would require process improvements. If streamlining does not happen there then there is no excellence in Business and in Operational aspects as well.Similarly without human intervention or the elevated mindset of the individual, it becomes difficult to successfully run the processes at a top-notch. From an organisation perspective, the organisation should Provide a conducive environment to work with wherein by individuals can be encouraged to share their ideas/thoughts and create a transparency, making them feel belonging to the organisational/unit's problems/constraints (Personal Excellence) Encourage individuals to showcase their creativity in designing/providing solutions to problems (Personal Excellence) Create Challenging contests and rewarding people on various categories such as best creativity,best solution, optimal solution,... (Personal Excellence) Setup process standards and metrics for each parameter(Define the expectation).Set the Upper & Lower limit & also customer specification limits (Process Excellence) Conduct awareness sessions on process expectations with reasoning and justifications. Provide details with SMART goals (Process Excellence) Ensure that individuals/teams adhere to the standards with constant monitoring through Audits/Inspections/reviews. (Process Excellence) Look out for scope for continuous improvements periodically and accordingly adjust the process baseline if required. (Process Excellence) Define the Operational parameters that requires excellence. (Operational Excellence) Conduct awareness sessions to key stakeholders on those operational parameters and provide the plan on when and how to achieve them (Operational Excellence) Ensure the status of operational excellence through Project Management Reviews/status reports and other similar artefacts and address the deviations (Operational Excellence). Preserve the best practices that were followed to achieve Operational Excellence (Operational Excellence) Define the strategies/plans needed for improving the business results (Business Excellence) Define the best practices in getting business-oriented goals/activities done (Business Excellence) Conduct Confidential meeting with key stakeholders and provide the envisaged plan to them and convey your expectation (Business Excellence) Conduct monthly/quarterly review meetings with respective units and look onto the 4-quarter dashboard. (Business Excellence) Get Business Mgmt section of Customer Satisfaction Survey from the customer to see if organisation is in target with its objective (Business Excellence) Document the outcome of the business results and the effective means to achieve them (Business Excellence)