Hi everyone, I am working as a team leader in one of the call centers in Australia. I don't have much idea about 6 Sigma, neither had I attended any formal training in relation to this, so do you reckon it would be ok for me to go for Green belt straight or do I need to do some other course first ?

Second thing, If I complete Green belt certification how will it be relavant to my job profile as I am working as TL from last 6 months & none of the TL's in my organisation are six sigma certified, not even operations manager. Moreover call center industry in Australia is like 10 years behind Indian call center industry & most of the people don't even know what six sigms is ?

Lastly, can I apply for job in different field after completing Green belt certification ?

Thank you,

Regards,

D Singh

Dear D Singh

Please be informed that as a fresher to Six Sigma, you can very well begin directly with the first level i.e. Six Sigma Green Belt, without attending any other training before.

As for Six Sigma in your role i.e. as a TL in a BPO in Australia, please click here. It will take you through a lot of discussions on Applicability of Six Sigma in BPOs.

Also, please note that it is certainly possible to apply for job in a different field after completing GB, but it is recommended that after training, you demonstrate your learning by completing a Project in your domain.

I hope I managed to answer your queries and would welcome more if any. Please feel free to contact us on 9810919501 or you can write to us at [email protected].

Regards

Shradha

Benchmark Six Sigma

Hi,

For motivation in mode of QC we should gv chance to our advisors to listen their team member's call..bcoz they hv their own tenparament and friens works on it...in a waek we can arrange call listening session as well in which we can discuss the gud and bad points of our team ...we should gv chance to advisor in call listening session to share their views ,opinions, feedbacks and plan of actions. and with their majority select one guy who will lead them in quality.Bcoz if we do it ourself then others get demotivated so always try to utilize their views definitely it works. Even in my team my every advisor has individual and different role for team , so that no one should not realize that their is some partiality.

quite a lot of info....  videos from industry experts made things easy to understand...

I have a question! I have been wondering for a while now to start a new project in our company. Email/chat support. I would like to know the feasible projects and somematerials for reference.

Hi Vignesh, 

 

You may refer to http://www.benchmarksixsigma.com/globalnews/ to get ideas.