Service 4.0 is a term used for technologies and concepts used by service and support function organizations in order to provide great customer experience. It is a parallel concept to Industry 4.0
An application-oriented question on the topic along with responses can be seen below. The best answer was provided by Senthilkumar G on 15th May 2020
Applause for all the respondents - Pradeepan Sekar, Senthilkumar G, Satyajit Das, Ram Kumar Chaudhary, Raj Saxena
Also review the answer provided by Mr Venugopal R, Benchmark Six Sigma's in-house expert.