KNOT is an acronym that stands for Know, Need to Know, Opinion and Think We Know. When data collection at the Gemba is not reliable, all the information and data that is collected is classified using a KNOT matrix. The underlying objective is that actions should be taken for all information to fall under "Know" - or to be validated and verified. The collected information then can be used for problem solving.
Review the answer provided by Ms Rupinder Narang, Benchmark Six Sigma's in-house expert.