Dear All,

There have been several queries about Six Sigma applications in the field of training. This is of relevance to training organizations and is of relevance to people in training departments or working with training or related administrative roles.

Have a look at the following points.

1. In manufacturing, service as well as EPC projects training is closely linked with quality of deliverable and customer satisfaction. When an organization starts identifying Six Sigma projects for business results improvement, training effectiveness is one inevitable focus area.

2. When training effectiveness (as an output variable) becomes a project objective, there are several factors (input variables) that link with it.

• Recruitment and selection effectiveness
• Trainer selection and competence Effectivenessof training needs identification
• Infrastructure quality and availability
• During and post training assessment effectiveness
• Content
• Methodology
• Medium (classroom, WBT, CBT etc)
• Planning effectiveness

3. As training effectiveness links with several factors as given above and it is generally unclear which factor has a bigger impact on the objective, (and therefore, a solution cannot be found with JUST brainstorming techniques), it is an ideal candidate for a Six Sigma project.

4. Six Sigma techniques provide the right approach as data driven scientific techniques need to be used to ensure a sustainable improvement.

5. Some companies have been doing projects to relate training hours with employee effectiveness. After all, training cost has to be justified. For example, if a person can learn enough in 20 days of training, 40 days of training expenditure may not be justified. Tests to compare job effectiveness with 20 days vs 40 days of training effort are a useful analysis.

6. One of our participants who has been successful with Six Sigma in HR (and she has always had training as an important focus area) has her interview posted. Click here to view the interview.

Do post your queries to discuss more on the subject.

The concept of six sigma,, can we be very well implemented in the training function. I am sharing my views, since I was a Director of Training till the recent past and moved as Director of Six Sigma.

Broadly speaking. once we identify what type of training we want to give ( is it orientation, brand modules, health and safety, skill training, self development, sales and customer handling etc), and who are the participants for the that program and what is their mix. This gives us the scope of the project, to define.

We can measure the level of the particpants knowledge thru various tests, their work reports, production and defect, accident reports, in case of service industry (OSAT level, overall satisfaction of customers) etc. Probably in the quality language we can say " current sigma level"

By analysing this reports, we can come to the conclusion what is the current level of the participants knowledge, what methodology of training to use to get the best results.

Once the above are clear, the process of training can be implemented.

Once the training is completed, follow the same procedure as above to find out the level of the participants after training. This gives us the improvement level. Is it to our satisfaction or not, or need to implement any other rules etc.

Once we are convinced with their performance, design the control plans. How to retain the improvement made. Either periodic reports, performance reports, incentives, how to keep the staff motivated to deliver, etc.

Once we are convinced with their delivery level, then the above process can be taken up with again new batch of people.

Hi Mr Khatri,

I need to know the scope of trainer in skills n processes (service industry). kindly advice.

Regards

Preety

Hi Preety

I am a trainer myself with a knowledge of six sigma working in service industry ( hospitality).  If i take an example of hotel, from the time the guest calls to make a room reservation, picked up from the airport, transport to the airport and finally bill settlement and checkout, every step is a process.  At every process there requires certain skill sets.

Based on above, if the complete cycle of operation is divided into a chain of process, which are linked to each other, and developing skill sets for each process, and train people will certainly work.

Furthur step, while doing this you can remove certain processes in the cycle, if they do not add any value to the guest, and delays the process.  This is making the process more lean

 

Dear Ari,

I am very much intersted to know the details of your Poka Yoke project "Certificate Preparation Process" as I am leading the TPM project in my company at the moment.

Can you please send me the details on the mail id below:

[email protected]

Wbr,

R Kamboj

Hello,

I have been assigned a new Six Sigma project in Training where I need to find out impact of training on workflow. How effective was it from organisations perspective.

Here we do not consider the training feedback.

I started with Supervisors feedback after 3 months and blind test but didnt seem to help

Has anyone completed such project, would appreciate some help here

Regards

Priya

 

 

 

Dear Priya

i am in bpo secter as quality assurance. i need knolage on six sigma and tqm would request yout please guide me

Regards

Asmal Khatumbara

Dear All,

I am in service industries as a quality assurance (BPO)

can i get the job in Manufacturing company as QA and i have no any idea for the same

so which is possible to get the job in manfacturing company as same designation

Regards

Asmal Khatumbara

Dear Priya

you need to establish the assessment for learning provided to the employees based on -objective of the training and defining ordinal based ratin 1-5 scale assessment score to individuals for their practical work been assessed

Like industries  do assessment for 5S training for individuals  -where learning is given and then individuals are told to identify into their zone 5S activities -then regular 5S assessment for every week been done by trainer for that zone based on checklist that defines what to be done.

Dear Sir,

I am in EMS COMPANY quality assurance. i need knowlege on six sigma and tqm would request you please guide me.

Dear Mr Venkat

If you could tell me the Industry of your company and the exact nature of your Job Function in this light, I would be in a better position to assist you. However, I recommend you to see the application of Six Sigma in various industries and functional areas HERE. You shall be able to find the Six Sigma application and benefits for your area of interest in this list. Please feel free to contact here in case of further queries.

Warm regards

AbhishekM

Dear Vishwadeep,

Your posts are always full of knowledge and a way ahead. Thank you.

I am into training and is planning to do six sigma project. However, I am not able to identify it properly. As mentioned by you and Srinivas we do follow the same methodology and step in designing and implementing the entire training modules.

It would be really great and helpful if you would focus more light for me.

Dear Ashwini,

Some identification ideas - Look for pain areas that have a good relation with key business metrics.For example -

• Relation with business benefits (like productivity or efficiency enhancement through training)
  
• Relation with internal customer impact
  
• Relation with external customer impact
  

More ideas - Good projects may be identified in

• Improvement in training need identification process,
  
• Delivery effectiveness of specific high impact training modules
  
• Reducing Turnaround Time of training interventions.
  

In any of these (selection should be on the basis of what makes more business sense), the important starting point may be the metric identification. If you have do not have good metrics in place, you may need to define such measures.

Additionally, you may like to use Lean tools. (we do offer Lean Management Certification program with special emphasis on business processes like training)

Best Regards,

VK

Six Sigma Methodology in modified form DMADDII -Define, Measure, Analyze, Design , Deliver, Improve & Implement is The Way to improve Effectiveness of Training.

It is very interesting to apply DMAIC to improve Effectiveness of Training.I have just initiated the Process and yet to overcome Grand Resistance from Training Fraternity.

Thanks.

 

That sounds great and the way is really awesome and your specifications really good.

Dear Sir,

I am working with a IT company which deals with online shopping portal. I work here as a trainer profile, wherein my job responsibility is to train sales force, regarding our portal which they need to sell, also I am supposed to motivate people in an organisation, teach them soft skills regarding sales and motivate them.

I don't have any certification as a trainer as this is my first time as a trainer profile, before this I was there with the sales organisation but I really love this new job profile as a trainer and want to build my career in this field. I am a MBA with HR & Marketing as my major subject ( Dual Specialization )

Please guide me with some certification course that I need to have as a "certified Trainer"

Eagerly waiting for your reply.

with regards,

Ravindra Singh Raikhola

Dear Ravinder,

I am not sure whether you are referring to being a "Six Sigma trainer". If that is the case, you need to move up till the level of MBB moving from Green Belt, Black Belt, Lean and finally MBB doing projects along the way.

If your query relates to "training skills", I am not the best person to answer this query. We, at Benchmark Six Sigma do not offer such programs (other than the module in MBB that relates to training and facilitation)

Regards,

VK

  

Thank you very much Sir, for your prompt reply. I just want to know that to be a corporate trainer, specially those deals in soft skills, required this six sigma program, or how this program could be beneficial to them.

Regards,

Ravindra Singh Raikhola

I'm Ragavendira working as Sales Manager in travel company.Basically am an Msc cs student and due to recession i stretched my career in Sales and Can anyone suggest me how six sigma help me for my career growth

Dear Ravindra

Six Sigma is an extremely powerful methodology that has been very well used in Training. I request you to refer to the discussion above (or click on this link - http://forum.benchmarksixsigma.com/index.php?/topic/1132-six-sigma-in-training-development/) which has examples on How Six Sigma can be implemented in Training related areas.

Regards

Shradha

Dear Ragavendira

If you could provide us with more details about your career interest, we will be in a better position to help you with your queries.

Please feel free to contact on our Toll Free number 18001023003 or write to us at [email protected]

Regards

Shradha

Benchmark Six Sigma

Thank You Shradha... for your valuable suggestion....

 

I am a Sr. enginner in Qa deptt. & also doing as a Asst. MR activity., So to take training on Six Sigma should  I necessary to have  basic knowledge of any core tools or any other quality tools.

 

Thanks with regards

Ramesh Rangera

Cont. :- 09873180933

Dear Ramesh

Please be informed that to undergo a Six Sigma training, it is not necessary to have basic knowledge of any quality tools. Infact, the subject is taught from the very basics at a Green Belt level. Six Sigma has different levels, Green Belt being the first one, followed by Black Belt and then Master Black Belt. You can learn the subject starting from a Green Belt and then can graduate to other higher levels like BB and then MBB.

and since you have provided your contact details, I will have someone contact you soon and help you with all your other queries.

Regards

Shradha

Benchmark Six Sigma

Dear All

As a lean tools trainer, I like to add some light to this discussion. As Mr VK mentioned,

Effectiveness of training and impact of training are the objective of SS in Training.

The indicators are : Competency Mapping and Production / Productivity improvement.

Through competency mapping, the evaluation is to be objective and not subjective.

Impact of training is generally improvement in production and reduction in losses / rejections. If you want more precise, you can impart training function-wise so that after training program, you can see the improvement in that areas.

Thus the effectiveness.

Regards,

k venugopal