Vishwadeep Khatri

The research has studied customer behaviour towards Artificial Intelligence enabled service agents, including as chatbots, digital assistants and service robots. Conducted in collaboration with researchers from Cochin University of Science and Technology (CUSAT), Kerala, the findings of this research have been published in the International journal of Consumer Studies. View the full article

U.S. shoppers spent a record $11.8 billion online, up 9.1% from 2024 on the year's biggest shopping day, according to Adobe Analytics, which tracks 1 trillion visits that shoppers make to online retail websites. View the full article

In its defence, OpenAI has said that the complaint included selective excerpts that lacked critical context. The AI company added that the full chat transcripts had been submitted to the court under seal. Besides the Raine case, OpenAI is facing seven other lawsuits claiming ChatGPT drove people to suicide and harmful delusions even when they had no prior mental health issues. View the full article

US chipmaker Micron Technology will invest 1.5 trillion yen ($9.6 billion) to build a next-generation memory manufacturing facility in western Japan to support artificial intelligence computing, Nikkei reported on Saturday. View the full article

The OpenAI CEO was referring to the company’s early discovery of scaling laws for language models in a month-old podcast with Andreessen Horowitz (a16z), an investor in the AI giant. The podcast resurfaced on the official X handle of a16z on Saturday. Going forward, OpenAI is preparing a major expansion in its AI infrastructure footprint, in collaboration with Foxconn, AMD, Nvidia, and Oracle, among others. View the full article

ChatGPT has become the first stop for quick explanations, shifting users away from Google’s link-heavy results. Surveys show that this use isn't just curiosity - it reflects a real change in behaviour. A 2025 Pew Research Centre study found that 34% of US adults have used ChatGPT, roughly double the share found in 2023. View the full article

Google’s quantum programme is entering a pivotal phase, where it could see some big breakthroughs within the next five years — on par with the rapid acceleration AI saw in the late 2010s, said Pichai, speaking at the BBC Newsnight. Through the quantum computing programme, Google is looking to build machines capable of simulating natural processes more precisely, leading to breakthroughs in materials science, energy, and drug discovery, among other fields. View the full article

Google has released new AI software and struck deals, such as a chip tie-up with Anthropic PBC, that have reassured investors the company won’t easily lose to ChatGPT creator OpenAI and other rivals. Google’s newest multipurpose model, Gemini 3, won immediate praise for its capabilities in reasoning and coding, as well as niche tasks that have tripped up AI chatbots. View the full article

This is OpenAI’s first airline deal in Australia. The use of AI will help Virgin Australia improve personalisation, streamline the customer experience, and test how its app functions within ChatGPT’s testing platform, Apps SDK. Australia is a top 10 ChatGPT subscriber market. View the full article

The study finds that currently demonstrated AI technologies could, in theory, automate activities equivalent to 57% of today's US work hours, with digital "agents" able to perform non-physical tasks accounting for most of that potential. Robots could take on another 13% of hours, mainly involving physical labour. View the full article

Highlighting ambitious scaling plans, the Google chief said the company would build in just a couple of years what earlier took 10 to 20 years to develop. View the full article

The Indian conglomerate, led by billionaire Gautam Adani, is planning to invest as much as $5 billion in Google’s upcoming AI infrastructure hub in southern India, according to chief financial officer Jugeshinder Singh, showing the steady stream of investments pouring in the fast-growing data center business. View the full article

According to Vembu, who took to X to recount the episode, it all began when he received a cold e-mail from a startup founder pitching a potential acquisition. View the full article

A group of banks is in talks to lend another $38 billion for Oracle and data centre builder Vantage to fund further sites for OpenAI. View the full article

Q826 – Results 🏆 1st – Adil Brilliant, very concrete example from the European automotive JIS supply chain, with a clear rule for “what must always be shared” vs “what must stay black-box.” 🥈 2nd – Bijesh Strong global employee expense reimbursement ecosystem, showing how multiple partners’ AI systems clash unless reason codes and risk tiers are shared in a structured way. 🥉 3rd – Santosh Pharma omnichannel ecosystem with multiple AIs (field, media, CRM) interacting. Very good framing of “intent transparency” and why reps must understand why an HCP was recommended. Also approved (worth reading): Arul P – Aerospace supply chain planning and risk. Manisha B – Rogers data governance AI ecosystem with role-based transparency. Venessa L – Global security standard across regions, with “right transparency vs wrong transparency” illustrated through real cases. Not approved (too generic / ecosystem not clear enough): BF, KP, MRK, SS, APr – These did not clearly anchor AI transparency in a specific, multi-organization process as required in the question.

Q. 827 As organizations increasingly adopt AI, a new frontier is emerging — AI-to-AI collaboration across company boundaries. Imagine an ecosystem where supplier A’s AI negotiates terms with customer B’s AI, or where multiple partners’ systems coordinate logistics, compliance, or service delivery. Think of a real or potential scenario in your domain where AIs from different organizations could interact. What opportunities could this unlock — and what risks or governance challenges would need to be addressed to make such collaboration work? ⚠️ Note: Any answer that is generic or does not connect with a specific, relevant inter-company scenario will not be approved. 🏆 The best answer will be selected on the basis of: Relevance and clarity of the chosen inter-company use case Insight into both collaboration benefits and risks Practicality of governance and trust-building mechanisms Note for website visitors - This platform hosts two weekly questions, one on Monday and the other on Thursday. All previous questions can be found here: https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/. To participate in the current question, please visit the forum homepage at https://www.benchmarksixsigma.com/forum/. The question will be open until Tuesday or Friday at 9:00 AM Indian Standard Time, depending on the launch day. Responses will not be visible until they are reviewed, and only non-plagiarised answers with less than 5-10% plagiarism will be considered for winner selection. If you are unsure about plagiarism, please check your answer using a plagiarism checker tool such as https://smallseotools.com/plagiarism-checker/ before submitting. All correct answers shall be published, and the top-rated answer will be displayed first. The author will receive an honourable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. Some people seem to be using AI platforms to find forum answers. This is a risky approach as AI responses are error-prone because our questions are application-oriented (they are never straightforward). Have a look at this funny example - https://www.benchmarksixsigma.com/forum/topic/39458-using-ai-to-respond-to-forum-questions/ We also use an AI content detector at https://quillbot.com/ai-content-detector. Only answers with less than 45-50% AI-generated content will be considered for winner selection.

The report stated as AI and GenAI reduce dependence on human labour, unemployment concerns may become more widespread. Technology-led economies may require a highly trained workforce, but their ageing populations may not fully meet these requirements. View the full article

Firms such as Deloitte, Lenovo, Mphasis and Accenture are nudging employees to weave AI into their everyday work and including AI usage in employees' key responsibility areas (KRAs) to drive wider adoption, faster upskilling and enhanced accountability. Senior leaders are part of the push as well, undergoing AI training and being held responsible for integrating AI-first practices within their functions. View the full article

Addressing the Internet Governance Forum, India AI Mission CEO Abhishek Singh said India is in favour of creating a funding facility which ensures that these things are addressed globally, and added that this is on the agenda of the AI Impact Summit to be hosted by India next February. View the full article

Visakhapatnam — or Vizag in Andhra Pradesh — has emerged as a hotspot for data centre investments, with $26 billion pouring in over the past few months. This includes commitments by global tech majors Google and Meta, along with Indian conglomerates like Reliance, to establish AI infra in the port city. View the full article

According to the 'AI Advantage Survey Report 2025' by GCC solutions provider ANSR and its global talent platform Talent500, a significant majority of respondents believed that AI will make them more productive, valuable, and employable, signalling a positive career mindset toward AI-driven transformation. View the full article

Major Chinese tech firms like Alibaba and ByteDance are reportedly heading to data centers in Southeast Asia for AI training. This clever strategy not only ensures access to critical Nvidia chips necessary for pioneering AI developments but also highlights the ongoing tussle between the US and China over technological supremacy. View the full article

According to a statement published on the European Parliament's website, lawmakers are calling for a harmonised EU digital minimum age of 16 for access to social media, video-sharing platforms and AI companions, while allowing 13- to 16-year-olds access with parental consent. View the full article

The Swiss staffing group has already talked to 300 large clients who have expressed an interest in the platform, which is designed to guide business leaders in integrating artificial intelligence into the workplace, CEO Denis Machuel said, talking to reporters ahead of Adecco's investor day in London. View the full article

The ET AI Awards 2025 Energy & Utility Optimisation category recognises large power generation, transmission and distribution companies that have deployed artificial intelligence to transform grid management, renewable energy integration and operational efficiency. This recognition celebrates organisations demonstrating measurable improvements whilst navigating India’s ambitious energy transition towards 500 gigawatts of non-fossil fuel capacity and net-zero emissions by 2070. View the full article