Ashok Ghodke

Kubler Ross Change Curve consist of Five stages denial, anger, bargaining, depression and acceptance. This model was introduced by and is named after Elisabeth Kubler-Ross in a book called 'Death and Dying' which came out in the year 1969 Importance of Kubler-Ross Change Curve in Business The Kubler-Ross Model is also applicable for businesses. Every organization needs to bring about changes in its management and policies. But besides the improvement of systems, there must be a change in the people or employees as well. If even in bringing about several changes in the systems and processes, the employees of your company persist in their old ways, and then the thousands of dollars invested will go to waste. Therefore, it is important for the employees too to adapt and change accordingly. Only when the workforce of an organization makes personal changes, or transitions can the company move ahead and reap the benefits. Every organization needs to support the employees in the process of making transitions or changes. These individual transformations can be traumatic and may involve a lot of power loss and prestige issues. The easier it is for the employees to move along on their journey, the easier will it be for the organization to move towards success. Thus, this impacts the success rate and overall profits experienced by the company. The Change Curve in business is thus a powerful model that can help one understand and deal with changes and personal transitions. It helps to fathom how one will react to change and how to provide support during the process of change. The 5 stages of grief It is important to understand that we do not move along the stages in a linear direction or step by step. A person tends to move into stages in a random order and may sometimes even return to a previous stage after a certain point in time. Each stage can last for a different time period, and it is possible for a person to get stuck in a particular stage and not move on from there. The following are brief descriptions of each of the 5 stages of grief: 1. Denial: The Stage of shock or denial is usually the first stage in the Kubler-Ross Model and is mostly short-lived. This is a phase during which one puts on a temporary defence mechanism and takes time to process certain disturbing news or reality. One may not want to believe what is happening and that it is happening to him/her. It can bring about a dip in productivity and the ability to think and act. After the initial shock subsides, one may experience denial and may remain focused on the past. Some people tend to remain in the state of denial for a long time and may lose touch with reality. 2. Anger: When the realization finally hits, and one understands the gravity of the situation, he/she may become angry and may look for someone to blame. Anger can be manifested or expressed in many ways. While some take out the anger on themselves, others may direct it towards others around them. While some may be angry at life in general, others may blame the economy. One always tends to remain irritable, frustrated and short tempered during this stage. 3. Bargaining: When the stage of anger passes away, one may start thinking about ways to postpone the inevitable and try to find out the best thing left in the situation. Those who are not faced by death but by another trauma may try to negotiate in the situation and come to a point of compromise. Bargaining may help to come to a sustainable solution and might bring some relief to those who are moving close to what they wish to avoid altogether. The search for a different outcome or a less traumatic one may remain on during this stage. 4. Depression: Depression is a stage in which the person tends to feel sadness, fear, regret, guilt and other negative emotions. He/she may have completely given up by now and may now reach a dead end from where the road only seems dark. One may display signs or indifference, reclusiveness, pushing others away and zero excitement towards anything in life. This may seem like a lowest point in life with no way ahead. Some common signs of depression include sadness, low energy, feeling demotivated, losing trust in god, etc. 5. Acceptance: When people realize that fighting the change that is coming into their life is not going to make the grief go away, they resign to the situation and accept it completely. The resigned attitude may not be a happy space but is one in which the person may stop resisting change and move ahead with it. While some people totally resign and go into a deep state of low energy, others may try to make the most of the time left on their hand and explore new opportunities. One has come to a point of peace and is prepared to take one whatever must follow next. Corona Pandemic also hit us all in a same way. Now we all have accepted to live with it so there is an progress. Reference: Wikipedia

Nelson Rules are a method in a process control of determining if some measured variable is out of control. Rules for detecting out of control or non-randomly conditions were first postulated by Walter A. Shewhart in 1920s. The Nelson Rules were first published in October 19848, issue of the Journal of Quality Technology in an article by Lloyd S Nelson. The Nelson Rules are applied to Control chart on which the magnitude of some variable is plotted against time. The Rules are based on mean value and standard deviation of samples. The dashed horizontal line in following illustration represents distances of 1 Sigma and 2 Sigma from centre line. Which Test you should use to detect specific patterns of special-cause variation? Apply certain test based on your knowledge of the process. If it is likely that it might contain particular pattern you can look for them by choosing appropriate test. Adding more test makes the chart more sensitive but may also increase the chance of getting a false signal. When you use several tests together the chance of obtaining a signal for lack of control increases.

Analysis Paralysis and When an individual or group of people spent too much time on Overanalyzing/Overthinking on a situation which delays the process of decision-making is called as Analysis Paralysis. This may happen when situation is too complicated, and Decision-Maker wants to take the perfect decision to tackle that problem. So, in the process of finding perfect solution they miss to take any decision which may lead to larger problem. Extinct by Instinct When any decision which is taken in hast or by gut feeling that is called as Extinct by Instinct.

1. What is filter bubble? Ans. Filter bubble refer to an intellectual isolation of a person point of view. This can happen by using algorithms by assuming what person would like to see basis his click behaviour and browsing history. By presenting such information repeatedly to a person then that person may never come across contracting view point which will lead in to his intellectual isolation. 2. U.S. presidential election in 2016. During U.S. presidential election in 2016 few experts observed that filter bubble situation was created on social media especially on Instagram and Facebook basis ideology because of which people were kept deprived of other point of views which led some population lean towards particular candidate (to be precise Donald Trump). To avoid such situation which may have impact on democratic process, experts have suggested that social media should proactively recommend content to people that lies outside one’s filter bubble so people can make informed decision. 3. “Filter Bubble” applications in Business World? Filter bubble can be used very effectively in E-commerce industry. Due to filter bubble, company does not have to spend tons of money on marketing to find the prospective buyer for their product. Basis Filter bubble your product will be shown to a person who already has an interest which will lead in to more sales and profit.

Paynter Chart: Paynter chart is combination of Pareto Chart and Run chart. Ford developed this chart and other companies started adopting the concept gradually. Benefit of Paynter chart: It gives insight of variation with various other dimensions We can simple create a pareto chart, group the data points into subgroups and then add required additional variable (viz time) to it. Pareto and Paynter Comparison: Similarities: Pareto Chart Paynter Chart Both used as a part of Corrective Action Process We will be able to identify Vital Few in both the charts Based on Pareto principle, 80/20 rule Both are used when there are many problems and when we wanted to focus on few/most significant metrics Differences: Pareto Chart Paynter Chart Results: Vital Few and Trivial Many parameters Results: Vital Few, Trivial Many parameters, variations, subgroup data points Displays individual pareto bars Displays sub grouped pareto bars Will be able to visualize Vital and Trivial defect contributors Will be able to visualize long term corrective actions Variations: Weighted pareto chart, Comparative pareto charts Variations: Sub grouped parameters based on the selected variable

"Very informative and enlightening course. Trainer's knowledge about the subject is superb!" Ashok Ghodke, Vendor Contract and Purchase Order Administrator, Maersk Line India Pvt Ltd