Mona Bhandari

KAIZEN KAIKAKU KAKUSHIN MEANING DIFFERENCE COMPLIMENT EACH OTHER 1.Change for Better 2.Incremental Continual Improvement of Processes 3. Achieved by elimination of non value added work (Muda/7+1 types of waste) resulting in profitability and competitiveness. For e.g. In Healthcare where more agile methodology is needed with high quality and low cost. Examples: IT minor update to a piece of software 1.Revolutionary Change 2.Transformation of Organizational Culture 3. Big improvements that allows the organization to reform and transform their culture and work habits by altering their existing production system. It’s a large scale and wide ranging activity executed by top management. Examples: IT and community center change in technical basis of the software and functionality 1. Innovation 2. To becoming an innovative entity. 3. When new revolutionary breakthrough ideas are needed so we renew our mind in new direction and thoughts which is more innovative and productive so that we deliver sustainable good quality product to ensure a steady growth of an organization. Examples: An organization standardizes process and supporting software across the entire organization where previous groups had different processes and applications to achieve the same.

RAGIN QUALITATIVE COMPARATIVE ANALYSIS (QCA) is the approach for conducting translactional and implementation research limited by small number of cases. Secondly; it brings out both qualitative and quantitative data derived from cases to identify the necessary and sufficient conditions for an outcome. The approach that best fits for all the conditions mentioned above is QCA.

DEFINITIONS: PERSONAL EXCELLENCE: High Impact work within short span of time. Being productive and effective in any given work environment. PROCESS EXCELLENCE: Set of standards designed to deliver measurable performance by eliminating waste with minimum variation. OPERATIONAL EXCELLENCE: A long term management philosophy that seeks to integrate organizational functions to meet customer needs and organization objectives i,e Do the right things, right the first time, every time. BUSINESS EXCELLENCE: Integrated collection of proven practices in managing organization to achieve results based on fundamental principles of pertaining to or affecting the foundation basis. COMPARISON BETWEEN THE (PERSONAL, PROCESS, OPERATIONAL, BUSINESS)EXCELLENCE: There is linkage chain between all the excellence. They are dependent on each other for productivity to meet customer needs. PERSONAL EXCELLENCE: Self motivation for positive and productive results within or without conducive environment. Personal Strategy for Success Innovate thinking Build a professional reputation Build relationships based on trust Good listener Manage and become productive even under pressure Handle difficult situations and difficult people PROCESS EXCELLENCE: Effectiveness and Efficiency of the set of steps designed to produce products and / or services. TOOLS FOR PROCESS EXCELLENCE: COLLECT CUSTOMER DATA: This includes Voice of Customer; Surveys; Quantity Function Test; Interviews and focus groups ANALYZE CUSTOMER DATA: Affirmity diagrams, FMEA, Pareto diagrams, Interrelationship diagrams, matrix diagrams and priority matrices to identify group issues and determine which issues can be addressed that will have greatest impact for the resources expended TRANSLATE CUSTOMER REQUIREMENTS: Quantity Function Test( helps to determine the requirements that customer deem critical/ OPERATIONAL EXCELLENCE: Process excellence with End to end self healing value streams process flow in core and support processes including culture and system thinking METHODOLOGY: 1. DEFINE CUSTOMERS 2. REMOVE NON VALUE ADDED PROCESSES Value Stream Map (Pre and Post) 5 Why's Visual control system Pull System BUSINESS EXCELLENCE: Pragmatic approach in delivering outstanding results to the stakeholders. 1. Traffic Light System 2. Control Charts- to monitor the processes. CONTRAST BETWEEN THE (PERSONAL, PROCESS, OPERATIONAL, BUSINESS)EXCELLENCE: PERSONAL EXCELLENCE PROCESS EXCELLENCE OPERATIONAL EXCELLENCE BUSINESS EXCELLENCE Comprehensive self study tutorials to improve performance About process effectiveness and efficiency End to End process flows in core and support process including HR in its domain Whole organization including strategy and delivery of results to all stakeholders. Encompasses of all the qualities that are above standards in order to excel and standout from the rest. Main goal is to deliver consistent, positive outcomes with minimal variations and waste Deals with how people, technology, tools and other resources combine and interact with each other Included both Process excellence and Operational excellence. If Process excellence and Operational excellence are perfect Business excellence gives you the right direction to work on.