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Lean Six Sigma projects identification in BPO In a BPO, the following types of projects are commonly carried out. Reducing the number of errors for XYZ team to 0.5% Reduction of FTEs by 30 by process reengineering in XYZ team Transitioning support staff into billable slots after 3 months of stabilizing Ensure that 90% of the jobs do not require reworking for XYZ team Reduce sloppy errors to 1 per week day Reduction of IRR across XYZ, ABC Improvement of average productivity of XYZ Improve skill index of production staff across the company Achieve a utilization of 75% across production lines in XYZ Achieve an overall internal quality target 98% for the client in ABC Enhanced revenue generating opportunities by proper capacity management Improve the updating process of the client's databaseAchieve 80% capability among production staff to function at priority level Increase through-put by removing unitization QC processReducing the timeline of roll-out of new process Examples of companies who have been implementing Lean Six Sigma in BPO- Among Banking BPO's, ICICI OneSource, AMEX, BoA, HDFC have been benefiting from Six Sigma. WNS Global Services, Office Tiger, GE Capital are others who have benefited. Among users in the Call Centers GENPACT, Wipro, Accenture, HCL, EXL, Patni BPO have been utilizing Six Sigma methodology. Benchmark Six Sigma has been conducting in-house training and has tie up with several leading BPO's.