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Dear Participants, Firstly, it’s a pleasure to learn from so many industry experts under the BSS roof about their varied experience and diverse views on an interesting topic. Kudos to everyone for sharing such enlightening aspects. I must make a mention of some brilliant comments with regards to their views on both checksheets and BPM interventions. Mohan draws a wonderful analogy from spices preparation at home vs. outsourcing the same. Rajesh Chakrabarty lists down the advantages and disadvantages of digitization in the simplest way. Sandhya brings out the difference between a checksheet and a checklist adeptly. Additionally some great arguments by Sabyasachi, Kiran, and Arunesh. The one that I found quite intriguing and more structured argument, for and against Checksheets is by R Rajesh. He lists down the what, how of a checksheet, future state and then logically defends his argument in his conclusion. The post is here Thank you all for sharing your thoughts. Best wishes, Tina Arora