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Showing content with the highest reputation on 02/22/2013 in all areas

  1. Hi Salil, Good to know that you have taken a new role. "How" should come after "What". Let us look at it this way. You need to follow DMAIC. D- Identify what to improve (error reduction OR turn around time reduction OR processing delays OR client acquisition OR Client retention OR Repeat Sales etc) M - Measure the current status A - Analyze the potential X's to find the critical X's I - Improve the critical X's by generating, comparing solutions, and choosing the best. C - Controlling the X's and monitoring the X,Y For Define phase, you should take a week's time to identify the biggest business pain areas or the biggest customer pain areas that can be attacked. Once you are through with this we can discuss more. Feel free to ask more questions. Best Wishes, VK
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