Companies in telecom sector like Bharti Telecom, Siemens, France Telecom have been reaping benefits from Six Sigma concepts for quite some time now.

Bharti has been using Six Sigma DFSS and DMAIC roadmaps. We have been training people from all these three companies and also some from Vodafone.

HR, Finance, BPO and IT divisions/ departments of telecom companies use Six Sigma in very much similar fashion as in other industries.

Telecom specific applications include.
1. Development of new features, processes for new services
2. Improving accuracy, timeliness and completeness of customer communication.
3. Improving accuracy, timeliness and completeness of new connections.
4. Improving up-time and quality of services.
5. Reducing response times for complaints, improving customer experience.

Adding to what Vishwadeep has said, some more Telecom company specific areas where Six Sigma has been successfully implemented are:

1. Reducing the Billing Errors, Timeliness of Billing.

2. Improving the Call Completion Ratio, which is a result of Network Quality. This has a direct impact on revenue (this was incidentally my First Black Belt Project).

3. Timeliness and Quality of New Schemes that are launched from time to time

5. Improving ARPU (Average revenue per unit)

6. Reducing Customer Churn

7. Improving Sales Productivity

 

Sir

I want to know what exactly Sigma stands for what.

For example: S=Smart, I=? like this

please rply me sir

Dear Faim Uddin

Allow me to clarify that Six Sigma is not an acronym or Abbreviation.

It is a collection of analytical techniques and methodologies that can be applied to any industry from manufacturing and Telecom to Media and Hospitality. As mentioned by VK, Six Sigma techniques are being used by foreign telecom players since long (in fact, it was first pioneered by Motorola) and of late, is being used by Indian Telecom players like Bharti and BSNL. If you talk about acronyms, one very famous method of Six Sigma application is the DMAIC method. It stands for Define, Measure, Analyse, Improve and Control. Kindly revert for further clarifications or click here to know more.

Regards

AbhishekM

Hello,

If you want to know further how Six Sigma methodologies work wonders in Telecom industry, I would strongly advise you to read the feedbacks of people who have learned Six Sigma techniques and implemented them across in companies lke Hutchison, Bharti, Tulip, Tata Tele Services, Ericsson and many more. Click here to read their first hand feedbacks or copy and paste the following link in your browser:

http://forum.benchmarksixsigma.com/topic/1103-telecom-services/

Mr Mishra is right. To understand Six Sigma, you should study the companies that have implemented them. There are lots of such companies in India too. Bharti Enterprises is a shining example of Six Sigma actually. Not only have the orchestrated a flawless business, they have even been one of th biggest innovators of the century.

Bharti Enterprises got about the telecom revolution in India. Think of those Bharti telephone boxes we saw inour homes in the 70's-80's and then the beetel phones. STD calls, followed by the mobile phone revolution. All of this has been Bharti's innovation in India.

Bharti has even won an Innovation for India award from Marico Innovation foundation for this! I just found a picture of this too, check it out - http://picasaweb.google.com/innovationfoundation.india/MaricoInnovationFoundationSInnovationForIndiaAwards2010#5472877703046502674

Dear All,

Here is a past participant video on Six Sigma applications in Telecom sector.

/>http://www.youtube.com/watch?v=uTMM3R7OZ2Y&feature=player_embedded

Anish shares his experiences in BPO and Telecom

/>http://www.youtube.com/watch?v=Vkdcs8P_alQ&feature=player_embedded

Being a process trainer in BPO which works for a telecom which would be the right topic for me to do a project for GB?

Please give me your suggestions

Hi Poornakala

Please be informed of the following types of projects that are commonly carried out in a BPO -

1. Reducing the number of errors for XYZ team to 0.5%

2. Reduction of FTEs by 30 by process reengineering in XYZ team

3. Transitioning support staff into billable slots after 3 months of stabilizing

4. Ensure that 90% of the jobs do not require reworking for XYZ team

5. Reduce sloppy errors to 1 per week day

6. Reduction of IRR across XYZ, ABC

7. Improvement of average productivity of XYZ

8. Improve skill index of production staff across the company

9. Achieve a utilization of 75% across production lines in XYZ

10. Achieve an overall internal quality target 98% for the client in ABC

11. Enhanced revenue generating opportunities by proper capacity management

12. Improve the updating process of the client's databaseAchieve 80% capability among production staff to function at priority level

13. Increase through-put by removing unitization QC processReducing the timeline of roll-out of new process

For more details, please feel free to contact on our TOLL FREE number 18001023003 or you can write to us at [email protected]

Regards

Shradha

Benchmark Six Sigma

VIDEO - Mr. Krishna Rao, Master Black Belt from Benchmark Six Sigma is currently the Regional Quality Manager for EMS business with Motorola India. Here he talks about his experiences with Six Sigma and also discusses Six Sigma's superiority over TQM in the current business context.

http://forum.benchmarksixsigma.com/page/media.html/_/telecommunication/six-sigma-in-telecom-krishnarao-r50

Dear Manish sir,

Even i am planning to initiate project on

1. Reducing the Billing Errors, Timeliness of Billing.

2. Improving the Call Completion Ratio, which is a result of Network Quality. This has a direct impact on revenue (this was incidentally my First Black Belt Project).

3. Timeliness and Quality of New Schemes that are launched from time to time

4. Improving ARPU (Average revenue per unit)

5. Reducing Customer Churn

6. Improving Sales Productivity

can i get a sample project on this

Dear All,

I am planning to do a six sigma black belt project on Acquisition Process/Billing and collection. But being a beginer I am clueless about it. Pls guide me.......how do I go about it? I need a black belt as my mentor... For your information I work in Telecom Customer Service Delivery.

Regards,

Parash

Dear Parash,

 

I would personally recommend you to go with Benchmark Six Sigma.
Why Benchmark? 
Here is the EVIDENCE of being a pioneer in the industry.

 

Hope the above evidence would help you in making a decision!!

 

Regards, 

Vijay