GopinathVijayakumar

One of the most challenging assignment which most leaders would always say is Changing the Organization Culture . Putting this scenario in our Quality context, now the question is How to assess whether the organization possess quality culture? . As professional, I hope this could be the biggest footstep which need to be taken before deploying the quality professional into any organization. By performing this assessment will lead us to figure the CTS (Critical to success) elements and CTSs could be training people on Quality Concepts, etc.., now this is the assignment I am currently working on and help required is how to assess ? Thanks in advance for the replies Regards, GV

Hello All, I am working on preparing a proposal of an incentive scheme for employee who have delighted the customers in past through their work and will used in future as well. If I have to derive the rewards for employees ,as a first step I will have to define what is customer delight and how I will measure it. After defining the parameter for measuring the customer delight, I should have various degrees of same, so that I can assign the reward amounts. Can anyone provide me some guidelines on how to define and measure it? I can’t consider NPS% in this initiative since it is individual Regards, Gopi