Gurshit Singh

Mohan, Please tell me, which domain are you in? What kind of processes are you handling in your KPO? The pain area where business is impacted financially, shall be shaped as a Six Sigma Project. At the other end where it comes to convince the Senior Mgmt. You have to be ready with some data/RCAs (Rout Cause Analysis) & its financial impact to the company. As every body understands the language of measurement, it will be easy to convince the higher mgmt with some savings. For further visibility feel free to revert. Many thanks, Gurshit Singh

Dear Suresh, I agree to what Manian has explained. On the other hand if your company is on the way to adopt the ISO/QMS culture, there should be some awareness before seting up an expectation. There should be the deployment of following points: The KRAs (Key Responabily Area) should include the cultural (ISO/QMS) requirements. There should be MSR(Management System Review) Audits on monthly/quaterly frequency. The finding of Audits need to be shared with the Operations Heads. The way to finding closer (resolution) needs to be discussed among the people. MR should give the awareness sessions on (QMS/ISO/Six Sigma) to the poeple involved. The frequency of the sessions should be at least once a month. Operations should know about the benefit (output) of deploying such culture(ISO/QMS). So you can began with the awareness first, then sharing the results, then take the actions on failure issues. At last you will find the successful deployment of such a good Quality Culture. Hope this will help you, feel free to revert for further visibility. Many Thanks, Gurshit Singh

Dear Rajeev, In this situation before initiating the SS project, you can work on Lean/Kaizen Initiatives. You need to define some standard benchmarks: Number of Complete interview/day, RPC (Right Party Contact)/attempt, RPC/ Hour. There should be a Performance Score Board formed though which management can review individual performance. The frequency of review should be weekly/ monthly. In this Score Board you can include the per day targets, cost per interview, profit & loss per individual etc. You can put the Color Code in Performance Score Board as GREEN for 'met' metrics & RED for 'not met' metrics. Root Cause Analysis (RCA) needs to be done on weekly/monthly data. RCAs can be done on RED (not met) metrics in Performance Score Board. As every one understands the language of measurement, the point no.1 will also help you to track the numbers for repeat offenders. Then after corrective actions can be taken. The people who are good at meeting their targets, should discuss the way the deal with the customers (End Users) in the PSBs (Pre/Post Shift Briefing). The people with High Tenure & good scores can mentor the new hires. Once the above points achieved, then the scope to pick up a SS Project on pain area will be maximum & will lead to the constant & structured results. Hope this will help you, feel free to revert for further visibility. Many Thanks, Gurshit Singh

Hi All, I have read on some webpages that six sigma projects can be done in Network Marketing. Would request you opinion on:- Point 1: What kind of six sigma projects can be done in Network Marketing? Has anyone done a project in a Network Marketing Business? If so can you please help me in identifying projects in Network Marketing Business. Point 2: What is the scope to increase the network base? Many Thanks, Gurshit Singh