Vishwadeep Khatri

Q 255. It takes just 2 minutes to effectively put your ideas through. What is an elevator pitch and how should one be prepared for it? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 254. The Ansoff Matrix helps businesses grow beyond 'Business As Usual'. What are the elements considered in this matrix? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 253. SERVQUAL model has been described as the most popular standardized questionnaire to measure service quality. What is this model and elaborate how its 5 dimensions relate to service industry? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Hi Barath, One needs to carry out statistical analysis if it is needed. If you knew the solution and you implemented it, and it is working well, are you trying to relate it with DMAIC or Six Sigma? The idea behind learning Lean Six Sigma (or Business Excellence approaches) is to have the wisdom to understad what works in a given situation and how to modify our approach, if needed. Before you use a statistical tool, you should have an objective to use it. I am not sure if you have gone through a DMAIC based program. If not, please go through a training and you will learn about sequences that make business sense.

Hi, The link you have provided does not relate to inventory management. It leads to "Understanding lifetimes and failure modes of defective washing machines and dishwashers". Please provide the correct link.

Ajay Sharma has explained the effect well. Natwarlal has given five situations for applications. Ram Rajagagopalan has explained some strategies. All three are winners for this question.

Q 252. PICK chart is used for organizing and categorizing process improvement ideas in Define phase. Explain the usage of PICK chart with examples. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 251. Benjamin Franklin quoted in his autobiography: "He that has once done you a kindness will be more ready to do you another, than he whom you yourself have obliged". What is the Ben Franklin effect and what are the practical applications of this in a business scenario? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Very good answers by Shashikant Adlakha and by Ajay Sharma. Ajay has extended the concept to several business areas like corruption, quality certification, technology usage, and to non business social areas like literacy and diseases. Ajay is a winner for this question for his broad outlook.

Responses from Shashikant, Natwarlal and R Rajesh are all appropriate. R Rajesh has explained Kanban, Scrum individually followed by their differences, has explained why Scrumban was needed and what are the benefits. This detailed and organized effort makes him the winner for this "Scrumban" question. Please review the response by Benchmark Expert, Venugopal as well.

Q 250. What is "herd immunity"? How does the concept of "herd immunity" apply to online security? Where else is this concept applicable in business? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 249. Scrumban is an Agile development methodology that is a hybrid of Scrum and Kanban. What are the key benefits that large Agile teams can derive by combining both methodologies? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Natwarlal has provided the correct logic and near accurate answer. He is the winner for today.

Q 248. We have been doing forecasting for Coronavirus global new cases for several days on Linkedin and Forum - https://www.benchmarksixsigma.com/forum/topic/36002-corona-forecasts-and-status/ Try to describe the model (equation) behind the forecasts for 26th and 27th March. The most accurate answer wins. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

While all responses are valid, I find Vijay Krishnan's response as the winner because it is showing the challenges a business is facing on real time basis and thoughts that the leadership is having at this tough time. Please go through detailed response by Benchmark Expert Venugopal as well.

Ram Rajagopalan and Shashikant Adlakha, both have provided very good answers and are joint winners.

Q 247. A major threat to businesses and individuals right now is the outbreak of Pandemic due to Coronavirus. What kind of changes/ decisions/ approaches are supported by data/evidences/sound business logic as emergency response actions to the Pandemic? Answer this question from the point of view of individuals as employees. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 246. A major threat to businesses and individuals right now is the outbreak of Pandemic due to Coronavirus. What kind of changes/ decisions/ approaches are supported by data/evidences/sound business logic as emergency response actions to the Pandemic? Answer this question from the point of view of business owners/ leaders. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Both Shashikant and Natwarlal have provided good answers. Natwarlal has differentiated the use of CI and PI clearly with his examples. For that reason, Natwarlal is the winner for this question.

Q 245. Fuel indicator in a car is not a mistake proofing device. Rather it is a visual control. How do you differentiate between the two? Under what circumstances will you prefer to use a visual control rather than mistake proofing? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Hi, There are different ways to begin and we can’t say one of them is the best. We like to engage with leadership and help them understand various roadmaps. Leadership also needs to understand that to get large benefits, they need to explore many aspects themselves. To answer your question, in the long-term, Kaizen, Kaikaku and Kakushin - all approaches need to work in tandem. At some places we begin with Kaizens, at others we start with Kaikakus and we have engaged with one global leader with Kakushin. It is a journey to be co-created and there is no single best approach.

While Shashikant Adlakha and Natwarlal have both given correct answers, Natwarlal has provided very good examples for when to NOT use subgrouping. Natwarlal’s response is the winner for this question.

Q 244. Explain the difference between Confidence Interval and Prediction Interval. Also highlight when is one preferred over the other while solving business problems. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

Q 243. The process capability assessment is sometimes associated with subgrouping of data. This has led to the concepts of Zwithin being compared to Zoverall. While assessing process capability, when is it that subgrouping makes sense? When will you decide to not use subgrouping? Explain with examples. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdaya are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term

In the answer above this response and below, everyone has contributed with valid ideas. While Shashikant has started very well, he seems to have meandered a bit. Ajay Sharma has provided a broader outlook of Business Excellence models and has referred more to sales and a bit less to marketing. Kiran Shinde has been to the point and has talked about various example projects in Sales as well as marketing. Lurthu has provided relevant points some of which are approaches and some are examples. Kiran Shinde is the winner for this question as he has been to the point and has covered a variety of applications. If we refer to the 4 P's of marketing, they are Product, Place, Price, Promotion. With advent of automation in each of these domains, the opportunities for data driven decision making have multiplied in recent times. Product - Product Management includes new product development which is largely driven by marketing. The entire field of DFSS is suitable for new product development. The scope of APQP (Advance Product Quality Planning) includes all stages of a product life cycle. New product decisions - Which products to launch and promote in specific geographies makes use of Analytics and Researches of various kinds. Product mix decisions - Many companies struggle with product mix decisions and modelling methods help in this area. Price Pricing and changes in pricing driven by hypothesis tests. Profitability analytics have a huge scope to bring improved business results. Promotions Advertising - More than other domains, the field of digital marketing is a huge potential area for analysis and decision making with Lean Six Sigma methods as well as analytic based approaches. This includes areas like Google Ads, and Social media ads among others. Personal Selling assisted by chats and chatbots is another booming area for LSS professionals. Social Media Engagement - Sometines engagement works better than direct selling and this is being heavy utilized in social media which uses analytics to a large extent. Public Relations - Decisions on use of celebrities, media posts and PR methods is driven by results that they derive. Place Regions to serve and areas to be present. This is a strategic decision area which is supported by data analytics. Efficiency of intermediaries in marketing sales channels is being analyzed. Wholesalers, retailers, commission agents etc both in brick and mortar world and in digital world increase reach and have huge areas of application. In the field of Sales Management, the entire sales funnel and sales pipelines are suitable for LSS applications. This includes the sequences and conversions in Suspects - Prospects - Leads - Proposals -leading to Business Accounts.