Vishwadeep Khatri

Number of units for DPMO calculations needs to be the number audited (400) and not the total number (1000).

They say that if you put a frog into a pot of boiling water, it will leap out right away to escape the danger. But if you put a frog in a kettle that is filled with water that is cool and pleasant and then gradually start heating the kettle until the water starts boiling, the frog will not become aware of the threat until it is too late. The frog's survival instincts are geared towards detecting sudden changes. Don’t most of us suffer from this short-sightedness? Aren’t we always obsessing over short-term events and not taking cognizance of the bigger picture? This could be a major Six Sigma hindrance.

As Uday and I were in the final year of our graduation, everyone around us was sure of Uday's future. They said Uday could sell anything. Others spoke highly of his emotional intelligence. Sounds like an instant marketing hit, doesn’t he? Well, so he was! Filled with the indomitable energy of a sales newbie and exuding charm he sped his way to step into the shoes of a Area Sales Manager after 5 years of introductory sales engineer experience. Although he surmounted every problem that came his way, human errors made by subordinates served as regular bottle-necks. He’d ensure the avoidance of billing errors on his own but communication gaps would result in one. He would often suffer the embarrassment of differential pricing quotes for the same offering. And his team's efficiency was blotched with documentation errors, material dispatch errors, poor after-sales service etcetera all along the way. These debacles soon earned him the ire of his clients and he began to invest substantial time in resolving issues with them. What came to his rescue during such delicate times were his soft-skills. His juniors hero-worshiped him. They all said that Uday had his way with the clients and had to be seen tackling them to be believed. His success prevailed. The changing times soon saw him as GM Sales and in his stewardship saw the automation of many processes. Just when he was expecting technology to result in perfection, errors persisted due to a high rate of attrition amongst sales professionals. Uday sought help in sales counselling sessions but the organization was still infested by errors, reactive measures and rework. One hadn’t an option but to become complacent in the current situation of mediocrity. Majority of Uday’s energy was directed towards client conflicts and retaining business. Still exuded charm, our man, but perfection still eluded him. 15 years into the job and following a linear trend, Uday was now the Vice President of the sales department. Towering now over a fleet of GMs and reporting only to the CEO, he collaborated with the New Product Development Team and the Hiring/Training Team. Banking still on his insight into the customer psyche and high emotional intelligence and his reputation as the best Sales Workshop Facilitator, Uday now became the direct contact for strategic high value clients. But what sounds like a success story had a bitter glitch. With all he had accomplished in his 18 years long stint, Uday still couldn’t bask in the glory of his success without disturbance. He convinced himself that he had stuck to the same organization too long. It was now time for him to shift his allegiance. He flowed with the trend of his time and joined a multinational organization. This is where Uday had the greatest revelation of his life! The skill set he had acquired over the past prolific 18 years of his life seemed redundant now. The processes here were highly streamlined; devoid of quotation disputes, erroneous and delayed invoices, shipment delays and other organizational inefficiencies. It was there and then that the great truth had dawned on him; his coveted moment of corporate enlightenment; the great organizational consciousness that he had come in terms with: his new organization swore by and soared with Six Sigma- the ultimate organizational truth and saviour. Six Sigma had his creative juices flowing. He no longer felt contained or restricted. His approach was futuristic; prevention was the thumb-rule not mitigation. He soon collaborated with the Leadership Team and formulated a new sales model which heralded in astronomical revenues. Uday realized that he could never enjoy such potency of thought in his previous organization where he wasted much of his energy tackling trivialities. Much like Buddha, he attained the great consciousness the hard way. But it needn’t be so tough, does it? One can only imagine the greatness he and his organization could’ve scaled had he stumbled upon Six Sigma earlier.

Our Six Sigma Green Belt program is offered in two formats, Public training and Institutional workshops. Students can attend public training programs at a special fee. If an Institute signs an MoU with us to build Six Sigma competencies into their students, we offer special Institutional prices.

Yes, Benchmark Six Sigma offers students focused Lean Six Sigma Certification Programs at their Institutions to develop employable skills and competencies. We also conduct Faculty Development workshops at Engineering and Management Institutions which helps in streamlining the administration and education delivery. We do plan public training programs (in certain cities) that are specifically held for students and hence the coursework is customized and adapted to their needs.

Yes, we design and deliver objective specific workshops including programs on the following topics Statistical process control, Failure Mode and Effects Analysis, Process Mapping, Process Streamlining Workshops, Root Cause Analysis, Design of Experiments, Six Sigma for Project Managers, Value Stream Mapping workshop, Mistake Proofing workshop, Applying Hypothesis Testing, Business Problem Solving

We provide Lean Six Sigma Training Programs to help bring about significant process improvements. These include Six Sigma White Belt Training Six Sigma Yellow Belt Certification Lean Six Sigma Green Belt Certification Lean Management Certification Six Sigma Black Belt Certification Lean Six Sigma Master Black Belt Certification. Participants can also be nominated based on our public calendar at - http://www.benchmark...ma.com/calendar Additionally we conduct following in-company workshops. Lean Six Sigma Champion training Process Streamlining Workshop FMEA Workshop Poka Yoke Workshop SPC (Statistical Process Control) workshop Business Problem Solving workshop

Lean Management Certification program is a two day workshop that provides a practical understanding of the waste elimination and process streaming for business benefits. Covering important lean concepts like Kan ban, Poka Yoke, Kaizen, Value stream mapping, BPR etc., this program extensively trains you in undertaking improvement specialist roles in your organizations. The following link shows images from a workshop carried out at client location - http://www.benchmarksixsigma.com/content/airtel-lean

We conduct Senior Management Workshops/Champion training, targeted at providing a high level understanding of these methodologies so as to understand the communication and behaviour they need to exhibit to spearhead this initiative within the organization.

Yes, we undertake Six Sigma and lean consultancy services with organizations across industries like IT, ITES, Healthcare, Service and Manufacturing. Our consultants having proven expertise in Six Sigma/Lean Deployment initiation and implementation can help you and your business in realizing significant financial cum operational benefits and achieve business excellence.

In-Company workshops mostly follow the sequence mentioned below. Need assessment Development/ customization of program Conduct of workshop Post workshop support on-site or via web based platform.

Master Black Belt Trained certificate shall be awarded on successful completion of training and clearing the examination. MBB certification can be achieved by candidates who provide evidence for all of the following criteria within three years of MBB training: Complete the prescribed curriculum and get 60% or more in examination, Complete 2 Black Belt level six sigma projects (or) Mentor 5 Green Belt / Black Belt level Six Sigma projects, Attend a structured training on Lean Thinking, Concepts and Tools. (Although it is recommended that participations go through Lean program before MBB training, it can be undertaken after MBB training).

The examination consists of 70 multiple choice Questions to be answered in 90 Minutes.

Please click the below link to know more about the master black belt training content. http://www.benchmarksixsigma.com/professionals/Masterblackbelt-content

Continuous 5 Full days (9:00 am – 6:00 pm).

Professionals trained in Six Sigma Black Belt can undergo Six Sigma Master Black Belt training any time. MBB exam based qualification is achievable after Black Belt completion. However, MBB certification requires completion or mentoring of projects.

At the top of the Six Sigma competence ladder is the Master Black Belt certification. The Six Sigma Master Black Belt program is designed to provide advanced six sigma tools training & to enhance six sigma leadership skills. This program is offered at four cities viz. Delhi, Mumbai, Bangalore and Chennai. Successful Master Black Belts have the makings of the future business leaders. MBBs are the change agents for instilling new mindsets, skill sets, and discipline that catalyze the transformation of an organization's business performance. MBB's have a thorough understanding and experience in applying Six Sigma methods and tools. They effectively solve the most complex business problems. They are able to share their learning effectively with others and generate a heightened excitement around the Six Sigma methodologies. Master Black Belts also facilitate project selection and project reviews.

Lean Management program has only one pre-requisite - An open mind and willingness to be a change agent. You can undertake this program at any level of Six Sigma competence. It can be undertaken before or after Green Belt or Black Belt program.

Lean Management fundamentally involves maximizing customer value while minimizing wastes (non value adding activities). The Lean Management Certification program provides practical knowledge in waste elimination and process streamlining for business benefits. By the end of the program, participants shall be ready to engage others in value stream mapping and plan kaizens using the Lean thinking, tools and concepts at their work places.

Please click on the link below to view course content. http://www.benchmark...agement-content

The examination contains 40 Multiple Choice Questions to be answered in 60 minutes.

A score of 60% is needed in the certification examination at the end of the workshop. The examination uses a multiple choice format and has a time limit of one hour.

The Benchmark Six Sigma training format provides ample practice in three ways: - Before training: By the use of Pre- Course material provided by email on registration - During training: Practical exercises are completed at the end of each day to reinforce the concepts covered during the day. Simulated practice projects to complete a trial assignment. - After Training: Community discussions among past participants. Facilitation support for projects. Benchmark Global News for regular updates on Lean Six Sigma world.

The program starts with a half day refresher on Green Belt tools and techniques. Training methodology includes Lectures, Q/A, Small Group Discussions, Review Sessions, Exercises, Tests, Hands-on practical problems, Demonstration, Case Study, Live or Video Demonstration, Simulation, Role Playing, Teaching Others, Guided Practice with Feedback, Brainstorming, Problem Solving and Article Discussions.

Please click the below link to know about the Black Belt Training content http://www.benchmark...ackbelt-content Detailed Exemplar Global (Previously RABQSA) curriculum can be seen by clicking here