Avishkar

VOC is as important to satisfy customer thereby enhancing the business excellence provided the secondary metrics are not adversely affected just focusing on the primary metric alone. Primary metric is the output of the process that we can measure which if we improve will led to greater customer satisfaction. Whereas secondary metric are that we need to track to ensure that we are not adversely affecting the process by just focussing on the primary metric alone. Can overemphasis on VOC be detrimental to business? Explain with examples. Yes. Overemphasize on VOC can be detrimental to business. Example:- In our company a project was carried out as "one day prior delivery". To achieve one day prior delivery of the product to customer , production was run in overtime thereby increasing the utility and man power cost. Here only customer satisfaction was considered (primary metric) but secondary metric was disturbed.(manufacturing cost).

Some of the examples of continuous or discrete data which are confusing :- 1.Rainfall :- A variable whose values are whole numbers (counts) is called discrete. For example, the number of days with rain in a year is discrete. A variable that may contain any value within some range is called continuous. For example the total annual rainfall is continuous. 2. Time - Continuous or Discrete ? 3. Age - discrete or continuous? Age is continuous numerical variable. (Although the ages are whole numbers, the concept of age is continuous.) But Number of children is a discrete numerical variable .

Kaizen: Kaizen is the Japanese word for continuous improvement using small incremental changes. Kai means change, Zen means for the better. When applied to the workplace, Kaizen means continuous improvement involving everyone, managers and workers alike, every day and everywhere, providing structure to process improvement. Lean IT Kaizen is an approach for solving problems and forms the basis of incremental continual improvement in organizations. A problem is a difficulty that has to be resolved or dealt with. Kaizen is about continuously improving: everyday, everyone and everywhere. Many small improvements implemented with Kaizen produce faster results with less risk. Kaikaku: Lean also recognizes that there are moments that more radical, step change is necessary. This type of change is known as Kaikaku. This refers to a revolutionary change to the existing situation. Daily/Hourly recording of machine data, Kaikaku would be the upgrade of an application currently in use from a manually recording to automatic recording after certain set time. Kakushin: A third type of improvement known within Lean is Kakushin. The idea here is that some change will form a complete departure from the current situation. It is about innovation, transformation, reform and renewal. Again manually recording system with automatic recording system with storing memory and can retrieved as an when required. Also highlighting with alarm and indication if crosses control limit values. This kind of change will entail the disappearance of many roles and functions within a business. Both from technological and business process perspectives, this example represents a complete departure from the current way of working. If any of these is not utilised in a company the operating cost of the company will remain same with no change in the process. Also the profit margin will deteriorate with the inflation as process remains same without any improvement.