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CAISA Forum Question 878 A telecom company uses AI to improve its customer support operations. The AI analyzes customer complaints, service usage, escalation patterns, retention data, and support costs. It discovers that: 90% of customers receive satisfactory service and rarely complain. The remaining 10% of customers generate nearly 65% of complaints, escalations, and support costs. To address this, the AI proposes a major change: Allocate more support resources to the dissatisfied 10%. Prov
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CAISA Forum Question 877 If AI identifies spare capacity as waste, should it eliminate it? A large logistics company uses AI to optimize its delivery operations. The AI analyzes vehicle utilization, staffing levels, warehouse capacity, and route efficiency. It discovers that: Delivery vehicles are only utilized at 82% capacity on average. Certain warehouses appear underutilized. Extra staffing is maintained for demand spikes that occur only a few times each year. The AI recommends removing t
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Mohamed Asif Abdul Hameed
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Showing content with the highest reputation on 01/15/2020 in Posts
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1 pointI have summarized some of the methods to overcome and defeat Groupthink during a brainstorming session: Few best practices include below methods: Engage in Open discussions Allocate a “Devil’s Advocate” in the team - Red Teaming Structure the brainstorming session Encourage Wild Ideas Evaluate alternatives cautiously - Use "Six Thinking Hats" approach Disrupt abundantly when required Encourage Conflict of ideas, so that group doesn’t ends up with limited decisions Give everyone chance to speak up, during the session, may be in a Round-Robin fashion timely Add new elements to Brainstorming à Introduce “Reverse Brainstorming”; “Brainwriting” Give more attention to Group Dynamics Encourage Diversity Occasionally, Invite Cross function team member as external consultant Remain to be Impartial until to wrap up1 point
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